SMB00-438-2019-1
Service Bulletin Details
Public Details for: SMB00-438-2019-1
This is a service manager bulletin: technician skillset requirments
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Models from 2020
Models from 2019
Models from 2018
Models from 2017
2017 VOLVO S60 |
2017 VOLVO S60CC |
2017 VOLVO S60I |
2017 VOLVO S90 |
2017 VOLVO V60 |
2017 VOLVO V60CC |
2017 VOLVO V90 |
2017 VOLVO V90CC |
2017 VOLVO XC60 |
2017 VOLVO XC90 |
2017 VOLVO XC90H |
Models from 2016
2016 VOLVO S60 |
2016 VOLVO S60CC |
2016 VOLVO S60I |
2016 VOLVO S80 |
2016 VOLVO V60 |
2016 VOLVO V60CC |
2016 VOLVO XC60 |
2016 VOLVO XC70 |
2016 VOLVO XC90 |
2016 VOLVO XC90H |
Models from 2015
2015 VOLVO S60 |
2015 VOLVO S80 |
2015 VOLVO V60 |
2015 VOLVO V60CC |
2015 VOLVO XC60 |
2015 VOLVO XC70 |
2015 VOLVO XC90 |
Models from 2014
2014 VOLVO C30 |
2014 VOLVO C70 |
2014 VOLVO S60 |
2014 VOLVO S80 |
2014 VOLVO XC60 |
2014 VOLVO XC70 |
2014 VOLVO XC90 |
Models from 2013
2013 VOLVO C30 |
2013 VOLVO C70 |
2013 VOLVO S60 |
2013 VOLVO S80 |
2013 VOLVO XC60 |
2013 VOLVO XC70 |
2013 VOLVO XC90 |
Models from 2012
2012 VOLVO C30 |
2012 VOLVO C70 |
2012 VOLVO S40 |
2012 VOLVO S60 |
2012 VOLVO S80 |
2012 VOLVO V50 |
2012 VOLVO XC60 |
2012 VOLVO XC70 |
2012 VOLVO XC90 |
Models from 2011
2011 VOLVO C30 |
2011 VOLVO C70 |
2011 VOLVO S40 |
2011 VOLVO S60 |
2011 VOLVO S80 |
2011 VOLVO V50 |
2011 VOLVO XC60 |
2011 VOLVO XC70 |
2011 VOLVO XC90 |
Models from 2010
2010 VOLVO C30 |
2010 VOLVO C70 |
2010 VOLVO S40 |
2010 VOLVO S80 |
2010 VOLVO V50 |
2010 VOLVO V70 |
2010 VOLVO XC60 |
2010 VOLVO XC70 |
2010 VOLVO XC90 |
Models from 2009
2009 VOLVO C30 |
2009 VOLVO C70 |
2009 VOLVO S40 |
2009 VOLVO S60 |
2009 VOLVO S80 |
2009 VOLVO V50 |
2009 VOLVO V70 |
2009 VOLVO XC70 |
2009 VOLVO XC90 |
Models from 2008
2008 VOLVO C30 |
2008 VOLVO C70 |
2008 VOLVO S40 |
2008 VOLVO S60 |
2008 VOLVO S80 |
2008 VOLVO V40 |
2008 VOLVO V50 |
2008 VOLVO V70 |
2008 VOLVO XC70 |
2008 VOLVO XC90 |
Models from 2007
2007 VOLVO C30 |
2007 VOLVO C70 |
2007 VOLVO S40 |
2007 VOLVO S60 |
2007 VOLVO S80 |
2007 VOLVO V40 |
2007 VOLVO V50 |
2007 VOLVO V70 |
2007 VOLVO XC70 |
2007 VOLVO XC90 |
Models from 2006
2006 VOLVO C70 |
2006 VOLVO S40 |
2006 VOLVO S60 |
2006 VOLVO S80 |
2006 VOLVO V40 |
2006 VOLVO V50 |
2006 VOLVO V70 |
2006 VOLVO XC70 |
2006 VOLVO XC90 |
Models from 2005
2005 VOLVO C70 |
2005 VOLVO S40 |
2005 VOLVO S60 |
2005 VOLVO S80 |
2005 VOLVO V40 |
2005 VOLVO V50 |
2005 VOLVO V70 |
2005 VOLVO XC70 |
2005 VOLVO XC90 |
Models from 2004
2004 VOLVO C70 |
2004 VOLVO S40 |
2004 VOLVO S60 |
2004 VOLVO S80 |
2004 VOLVO V40 |
2004 VOLVO V70 |
2004 VOLVO XC70 |
2004 VOLVO XC90 |
Models from 2003
2003 VOLVO C70 |
2003 VOLVO S40 |
2003 VOLVO S60 |
2003 VOLVO S80 |
2003 VOLVO V40 |
2003 VOLVO V70 |
2003 VOLVO XC70 |
2003 VOLVO XC90 |
Models from 2002
2002 VOLVO C70 |
2002 VOLVO S40 |
2002 VOLVO S60 |
2002 VOLVO S80 |
2002 VOLVO V40 |
2002 VOLVO V70 |
2002 VOLVO XC70 |
Models from 2001
2001 VOLVO C70 |
2001 VOLVO S40 |
2001 VOLVO S60 |
2001 VOLVO S80 |
2001 VOLVO V40 |
2001 VOLVO V70 |
2001 VOLVO XC70 |
Models from 2000
2000 VOLVO C70 |
2000 VOLVO S40 |
2000 VOLVO S70 |
2000 VOLVO S80 |
2000 VOLVO V40 |
2000 VOLVO V70 |
Models from 1999
1999 VOLVO C70 |
1999 VOLVO S70 |
1999 VOLVO S80 |
1999 VOLVO V70 |
Models from 1997
1997 VOLVO 850 |
1997 VOLVO 960 |
1997 VOLVO S90 |
1997 VOLVO V90 |
Models from 1996
1996 VOLVO 850 |
1996 VOLVO 960 |
Models from 1995
1995 VOLVO 850 |
1995 VOLVO 940 |
1995 VOLVO 960 |
Models from 1994
1994 VOLVO 850 |
1994 VOLVO 940 |
1994 VOLVO 960 |
Models from 1993
1993 VOLVO 240 |
1993 VOLVO 850 |
1993 VOLVO 940 |
1993 VOLVO 960 |
Models from 1992
1992 VOLVO 240 |
1992 VOLVO 740 |
1992 VOLVO 940 |
1992 VOLVO 960 |
Models from 1991
1991 VOLVO 240 |
1991 VOLVO 740 |
1991 VOLVO 780 |
Models from 1990
1990 VOLVO 240 |
1990 VOLVO 740 |
1990 VOLVO 760 |
1990 VOLVO 780 |
Models from 1989
1989 VOLVO 240 |
1989 VOLVO 740 |
1989 VOLVO 760 |
1989 VOLVO 780 |
Models from 1988
1988 VOLVO 240 |
1988 VOLVO 740 |
1988 VOLVO 760 |
1988 VOLVO 780 |
Models from 1987
1987 VOLVO 240 |
1987 VOLVO 740 |
1987 VOLVO 760 |
1987 VOLVO 780 |
Models from 1986
1986 VOLVO 240 |
1986 VOLVO 740 |
1986 VOLVO 760 |
Models from 1985
1985 VOLVO 240 |
1985 VOLVO 740 |
1985 VOLVO 760 |
Models from 1984
1984 VOLVO 240 |
1984 VOLVO 760 |
Models from 1983
1983 VOLVO 240 |
1983 VOLVO 260 |
1983 VOLVO 760 |
Models from 1982
1982 VOLVO 240 |
1982 VOLVO 260 |
Models from 1981
1981 VOLVO 240 |
1981 VOLVO 260 |
Models from 1980
1980 VOLVO 240 |
1980 VOLVO 260 |
Models from 1979
1979 VOLVO 260 |
Models from 1978
1978 VOLVO 240 |
1978 VOLVO 260 |
Models from 1977
1977 VOLVO 260 |
Models from 1976
1976 VOLVO 240 |
1976 VOLVO 260 |
Models from 1975
1975 VOLVO 240 |
VOLVO CAR SERVICE AND PARTS BUSINESS Service Manager Bulletin TITLE: Technician Skillset Requirements for Work Performed GROUP: NO: ISSUING DEPARTMENT: CAR MARKET: 00 438 Technical Training United States and Canada REFERENCE BULLETINS: Service Personnel: Read and initial SERVICE MANAGER SERVICE WRITER ISSUE DATE: STATUS DATE: 2019-10-14 2019-11-08 WARRANTY ADMINISTRATOR Page 1 of 4 “Right first time in Time” It takes a number of actions to fix the car right the first time in time. One of the most important is a technician with the right training skillset working on the car. Volvo Standard Times (VST) are linked to repair method and specific skillset requirements as indicated by the VST in VIDA (see Fig 1) It is mandatory that technician skillset requirements are met or exceeded when diagnosing or repairing. Unqualified technicians performing repairs leads to higher costs and dissatisfied customers. Repairs performed by technicians that do not have the correct level of training according to the skillset requirements can be denied. Fig 2 - is a cross-reference table that aligns the Central Skillset with North America ratings. Fig 3 - Technician skillset requirements displayed in VIDA for certain operations has been revised. As a reminder, the technician performing the repair must meet the skillset requirements for the repair method as shown in VIDA, including diagnostic operations. See Service Manager Bulletin 00-428 for claim text requirements, specifically the technician personal ID (PID) Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing a minimum of 50% wastepaper and 10% post-consumer waste. © 2019 VOLVO CAR USA, LLC Service Manager Bulletin 00-438 Fig 1 Page 2 of 4 2019-11-08 Service Manager Bulletin 00-438 Volvo Car Global Technician Skill Level Definition (From VSTG) STANDARD FOR TECHNICIAN SKILLS Job overview (skill element) related to each level Note: The following jobs are only examples. VCUSA Rating Equivalent Volvo Technician Level 1 Basic fault tracing Replacing basic components on vehicles, such as exhaust system, brake pads, rear shock absorbers, etc. Measurement of power supply Material handling (“environment”) Quality Volvo Technician Level 2 Adjustment of components or systems, such as transmission linkage or throttle linkage. Scheduled service maintenance. DTC based fault tracing. Download software. Test, repair and replace electrical circuits and components (examples: control modules, sensors.) Configure and program systems/functions Test and repair charging system, repair wiring and connectors 2-Wheel alignment Certified Volvo Technician Level 3 (Specialized) Three different job areas: Mechanical/Hydraulic (M/H), Electronic (E) and Air Conditioning (AC). The technician can choose to specialize in one, two or all three job areas. Inspection of components, systems and functions (M/H, E, AC). Symptom based fault tracing (M/H, E, AC). Non DTC based fault tracing. Replacement of complex vehicle components such as: brake discs front, viscous coupling (M/H), evaporator, thermostatic expansion valve (AC). Replacement and repair of larger units, such as engine, transmission, etc. (M/H). 4-wheel alignment (M/H). Measurement of signal values (E). Test and fill the AC-system according to legal requirements and Volvo norms (AC). Master Volvo Technician Level 3E + (3EB) NICA (Hybrid Specialist) is the only person in the workshop who may assess whether a hybrid vehicle’s high voltage system requires de-energizing or not. Only the NICA (Hybrid Specialist) may de-energize/re-energize the high voltage system. Work with internal components in the high voltage battery. Hybrid Specialist (See Footnote 1) Volvo Technician Level 4 Necessary = level 3 M/H + E, and when the market also requires AC. Set diagnostics, based on information from customer and vehicle/system, on any component/ system/function in the car. Internal/external relations (conduct and communication skills). Expert Fig 2 Note 1: Starting January 1, 2020, a minimum rating of Certified Level is a prerequisite to achieve Hybrid Level. 2019-11-08 Page 3 of 4 Service Manager Bulletin 00-438 Operation Description New Skill Level Previous Skill Level 17301 17302 17432 17481 17603 17607 17612 36004 51116 36635 51117 23734 51217 36002 51216 88408 51020 51147 85212 36001 85220 36050 25506 88405 23712 Original Service Wear and Tear Inspection Air Cleaner Passenger Compartment Cleaning Inside of Windshield 10K Service 20K Service 30K Service Software control module downloading Brake discs front x2 replace Remote control ignition key replacement Brake pads/discs front x2 replace Injector 1x replace Brake discs/brake pads rear 2 wheels Software control module downloading Brake discs rear x2 replace Seat belt front x1 replace Brake disc 2 wheels check Brake discs front x2 replace Heater pad seat cushion replace Diagnostic trouble codes read / reset / Upholstery front seat cushion x1 Calibrating/Identifying with VIDA Turbocharger (TC) x1 remove - install / Seat belt rear center 3-POINT replace Fuel distribution pipe 1 1 1 1 1 1 1 1 1 1 1 2 1 1 1 1 1 1 1 1 1 1 2 1 2 2 2 2 2 2 2 2 2 2 2 2 3 2 2 2 2 2 2 2 2 2 2 3 2 3 Fig 3 Page 4 of 4 2019-11-08