V51

December 2019
Dealer Service Instructions for:
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
Remedy Available
2010-2014 (DS) RAM 1500 Pickup
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 3.7L engine (sales code EKG) or 4.7L engine (sales code
EVE) or 5.7L engine (sales code EZH).
2010-2015 (DJ) RAM 2500 Pickup
NOTE: This recall applies only to the above vehicle equipped with a 5.7L engine
(sales code EZC or EZF) or 6.4L engine (sales code ESA).
2013-2015 (D2) RAM 3500 Pickup
NOTE: This recall applies only to the above vehicle equipped with a 5.7L engine
(sales code EZC) or 6.4L engine (sales code ESA).
2011-2015 (DD) RAM 3500 Cab Chassis
NOTE: This recall applies only to the above vehicle equipped with a 5.7L engine
(sales code EZC) or 6.4L engine (sales code ESB).
2011-2015 (JC) Dodge Journey
NOTE: This recall applies only to the above vehicle equipped with a 2.4L engine
(sales code ED3) or 3.6L engine (sales code ERB).
2010-2015 (JK) Jeep Wrangler
NOTE: This recall applies only to the above vehicle equipped with a. 3.6L engine
(sales code ERB) or 3.8L engine (sales code EGT).
 Copyright 2019, FCA US LLC, All Rights Reserved
(tdb)
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Remedy Available [Continued]
2011-2014 (JS) Chrysler 200, Dodge Avenger
NOTE: This recall applies only to the above vehicle equipped with a 2.4L engine
(sales code ED3 or EDG) or 3.6L engine (sales code ERB).
2010-2011 (KA) Dodge Nitro
NOTE: This recall applies only to the above vehicle equipped with a 3.7L engine
(sales code EKG) or 4.0L engine (sales code EGS).
2010-2012 (KK) Jeep Liberty
NOTE: This recall applies only to the above vehicle equipped with a 3.7L engine
(sales code EKG).
2014-2015 (KL) Jeep Cherokee
NOTE: This recall applies only to the above vehicle equipped with a 2.4L engine
(sales code ED6 or ED8) or 3.2L engine (sales code EHB).
2015 (LA) Dodge Challenger
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 5.7L engine (sales code EZC) or 6.4L engine (sales code
ESG).
2011-2014 (LC) Dodge Challenger
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 5.7L engine (sales code EZC or EZH) or 6.4L engine (sales
code ESG).
2011-2014 (LD) Dodge Charger
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 5.7L engine (sales code EZH) or 6.4L engine (sales code
ESG).
2010-2014 (LX) Chrysler 300
NOTE: This recall applies only to the above vehicle equipped with a 5.7L engine
(sales code EZH) or 3.6L engine (sales code ERB) or 6.4L engine (sales code
ESG).
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Remedy Available [Continued]
2011-2015 (MK) Jeep Patriot/Compass
NOTE: This recall applies only to the above vehicle equipped with a 2.0L engine
(sales code ECN) or 2.4L engine (sales code ED3).
2010-2011 (ND) Dodge Dakota
NOTE: This recall applies only to the above vehicle equipped with a 3.7L engine
(sales code EKG) or 4.7L engine (sales code EVE).
2013-2015 (PF) Dodge Dart
NOTE: This recall applies only to the above vehicle equipped with a 2.0L engine
(sales code ECK) or 2.4L engine (sales code ED6 or ED8).
2011-2012 (PM) Dodge Caliber
NOTE: This recall applies only to the above vehicle equipped with a 2.0L engine
(sales code ECN) or 2.4L engine (sales code ED3).
2011-2015 (RT) Chrysler Town & Country, Dodge Grand Caravan
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB).
2015 (UF) Chrysler 200
NOTE: This recall applies only to the above vehicle equipped with a 2.4L engine
(sales code ED6 or ED8 or EDD or EDE) or 3.6L engine (sales code ERB).
2011-2014 (WD) Dodge Durango
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 5.7L engine (sales code EZH).
2010-2015 (WK) Jeep Grand Cherokee
NOTE: This recall applies only to the above vehicle equipped with a 3.6L engine
(sales code ERB) or 5.7L engine (sales code EZH) or 6.4L engine (sales code
ESG).
2010 (XK) Jeep Commander
NOTE: This recall applies only to the above vehicle equipped with a 5.7L engine
(sales code EZH).
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Remedy Available [Continued]
NOTE: Some vehicles listed may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer used vehicle
inventory. Dealers should complete this campaign service on these vehicles
before retail delivery. Dealers should also perform this campaign on vehicles in
for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) on about 310,200 of the above vehicles
may require updated software. Some Permanent Fault Codes (PFC) can be stored
in the PCM engine controller memory and will be unable to be erased as required
under certain conditions, even after the vehicle is repaired. The persistent
Diagnostic Trouble Code (DTC) in the PFC register could be found in PCM
memory when a Smog (inspection/maintenance station) Check is performed on the
vehicle and the customer may be denied license tag renewal as a result.
Repair
Inspect the software level of the PCM and if necessary, reprogram the PCM with
updated software.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
Parts Information
No parts are required to perform this service procedure.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
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Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Service Procedure
NOTE: The wiTECH scan tool must be used to perform this recall. This
procedure must be performed with the wiTECH MicroPod II at latest
software release level. If the reprogramming flash for the PCM is aborted
or interrupted, repeat the procedure.
1. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH MicroPod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “Topology” tab.
NOTE: The PCM must be at the latest software calibration level after
completing this recall.
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Reprogram Powertrain Control Module
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Service Procedure [Continued]
8. From the “Topology” tab, select the “PCM” module icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
 If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 27.
 If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.
10. From the PCM tab, select the PCM flash part number. Read the flash special
instructions page. Select “OK” to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click
“Close”.
15. Some vehicle configurations require the Transmission Control Module (TCM)
be updated to the latest software level;
 If the vehicle being updated is NOT included on the following list, TCM
software update is not required as part of this recall, proceed to Step 27.
 If the vehicle being updated IS included on the following list, TCM
software update is required as part of this recall, continue with Step 16.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Service Procedure [Continued]
Vehicles Requiring TCM Update:
 2013-2015 (KL) Jeep Cherokee equipped with a 2.4L engine (sales code
ED6 or ED8) or 3.2L engine (sales code EHB).
 2011-2014 (LC) Dodge Challenger equipped with a 3.6L engine (sales code
ERB) and 8-Speed Transmission (sales code DFL).
 2011-2014 (LD) Dodge Charger equipped with a 3.6L engine (sales code
ERB) and 8-Speed Transmission (sales code DFL).
 2011-2014 (LX) Chrysler 300 equipped with a 3.6L engine (sales code
ERB) and 8-Speed Transmission (sales code DFL).
 2015 (UF) Chrysler 200 equipped with a 2.4L engine (sales code ED6 or
ED8 or EDD or EDE) or 3.6L engine (sales code ERB).
16. From the “Action Items” screen, select the “Topology” tab.
17. From the “Topology” tab, select the “TCM” module icon.
18. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
 If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 27.
 If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 19.
19. From the TCM tab, select the TCM flash part number. Read the flash special
instructions page. Select “OK” to continue.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Service Procedure [Continued]
20. From the flash ECU agreement page, agree to terms by checking the box.
21. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
22. Confirm the software is at the latest available calibration level.
23. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
24. 2014 model year vehicles only: Using wiTECH, navigate to the TCM data and
locate the transmission fill and fast fill counters.
 If all counters have a value greater than zero, proceed to Step 27.
 If all counters have a value equal to zero, continue with “Quick Learn”
Step 25.
25. Select the “Quick Learn” procedure, and follow the on-screen instructions to
reset and learn the clutch adaptive values.
NOTE: If the “Quick Learn” option does not appear on wiTECH and both
the TCM and PCM were just updated, restart the wiTECH application
which should now be populated with the “Quick Learn” option.
NOTE: If the vehicle is equipped with the start/stop feature (sales code
XBU) it must be disabled prior to performing the quick learn procedure.
To disable, press the on/off switch located on the center switch bank near
the HVAC controls.
26. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Service Procedure [Continued]
27. Place the ignition in the “OFF” position and then remove the wiTECH
MicroPod II device from the vehicle.
28. Remove the battery charger from the vehicle.
29. Close the vehicle hood.
30. Complete Proof of Correction Form for California Residents.
31. Return the vehicle to the customer or to vehicle inventory.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Service Procedure [Continued]
Complete Proof of Correction Form for California Residents:
This recall is subject to the State of California Registration
Renewal/Emissions Recall Enforcement Program. Complete a Vehicle
Emission Recall Proof of Correction Form (Form No. 81-016-1053) and
supply it to vehicle owners residing in the state of California for proof that
this recall has been performed when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record Customer Satisfaction Notification service
completions and provide dealer payments.
Use only one of the following labor operation numbers and time allowances:
Labor Operation
Time
Number
Allowance
Inspect/Confirm PCM Software at Latest
Released Level
18-V5-11-81
0.2 hours
Inspect and Reprogram PCM with Latest
Released Software Level
18-V5-11-82
0.2 hours
Vehicles Requiring TCM Update per Step 15 18-V5-11-50
of Service Procedure; Reprogram TCM with
Latest Released Software Level
(LC / LD / LX Models Only Sales Code DFL with ERB)
0.5 hours
Vehicles Requiring TCM Update per Step 15
of Service Procedure; Reprogram TCM with
Latest Released Software Level
(KL / UF Models Only)
0.6 hours
Related Operations
18-V5-11-51
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Customer Satisfaction Notification V51
Reprogram Powertrain Control Module
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Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at campaign launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to
schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Reprogram Powertrain Control Module
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
V51
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN V51.
Dear [Name],
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
We are recommending the following improvements be performed on certain [2010 Model
Year (XK) Jeep Commander, 2010-2011 Model Year (KA) Dodge Nitro, 2010-2012 Model
Year (KK) Jeep Liberty, 2010-2014 Model Year (LX) Chrysler 300, 2011-2014 Model Year
(LC) Dodge Challenger, 2010-2015 Model Year (JK) Jeep Wrangler, 2010-2015 Model Year
(DJ) RAM 2500 Pickup, 2010-2015 Model Year (WK) Jeep Grand Cherokee, 2011-2012
Model Year (PM) Dodge Caliber, 2011-2014 Model Year (JS) Chrysler 200, Dodge Avenger,
2011-2015 Model Year (MK) Jeep Patriot/Compass, 2011-2014 Model Year (LD) Dodge
Charger, 2011-2015 Model Year (RT) Chrysler Town & Country, Dodge Grand Caravan,
2011-2014 Model Year (WD) Dodge Durango, 2011-2015 Model Year (JC) Dodge Journey,
2011-2015 Model Year (DD) RAM 3500 Cab Chassis, 2010-2014 Model Year (DS) RAM
1500 Pickup, 2013-2015 Model Year (PF) Dodge Dart, 2013-2015 Model Year (D2) RAM
3500 Pickup, 2015 Model Year (UF) Chrysler 200, 2014-2015 Model Year (KL) Jeep
Cherokee, 2010-2011 Model Year (ND) Dodge Dakota, 2015 Model Year (LA) Dodge
Challenger] vehicles.
WHY DOES MY VEHICLE NEED REPAIRS?
The Powertrain Control Module (PCM) on your vehicle [1] may require updated software.
Some Permanent Fault Codes (PFC) can be stored in the PCM engine controller memory and
may not be able to be erased as required under certain conditions, even after the vehicle is
repaired. The persistent Diagnostic Trouble Code (DTC) in the PFC register could be found in
PCM memory when a Smog (inspection/maintenance station) Check is performed on the
vehicle and the customer may be denied license tag renewal as a result.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer
will inspect the software level of the PCM and if necessary, reprogram the PCM with updated
software. The estimated repair time is twenty minutes. In addition, your dealer will require
your vehicle for proper check-in, preparation, and check-out during your visit, which may
require more time. Your time is important to us, so we recommend that you schedule a service
appointment to minimize your inconvenience. Please bring this letter with you to your
dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Proof of
Correction Form after the CSN service is performed. Be sure to save this form since the
California Department of Motor Vehicles may require that you supply it as proof that the CSN
has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.