SMB00-006-2020-0

VOLVO CAR
SERVICE AND PARTS BUSINESS
Service Manager Bulletin
TITLE:
Service 2.0 Software & Total Upgrade Reminder
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
006
Customer Service
United States
REFERENCE BULLETINS:
CPI 24-2019, TJ32688 and TJ31543
Service Personnel:
Read and initial
SERVICE
MANAGER
SERVICE
WRITER
ISSUE DATE:
STATUS DATE:
2019-11-08
2020-03-27
WARRANTY
ADMINISTRATOR
Page 1 of 2
“Right first time in Time”
As a reminder, when performing a vehicle service repair or recall, a Total Upgrade should be
performed and takes precedent over Service 2.0 Software update. The Service 2.0 Software should
be updated during the customers next maintenance visit; not both.
It is strongly encouraged that Service 2.0 Software updates be offered to customers at each service
maintenance visit at no cost to the customer.
Service 2.0
SPA & CMA only; excludes P3’s
Only dealers with VIDA Wi-Fi installed
or have signed the Wi-Fi Proposal
documentation
Must be performed with a scheduled
maintenance service
Service 2.0 can be installed during the
reconditioning/inspection process outlined
within the Certified by Volvo program
guidelines.
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Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2020 VOLVO CAR USA, LLC
Service Manager Bulletin 00-006
Claims Approval Parameters:
Service 2.0 updates are not designed to address customer complaints. Normal repair procedures should
be followed to resolve customer issues.
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Reimbursement will only be provided for downloads that are confirmed installed. If the installation
fails normal spare part warranty procedures are applicable.
Service 2.0 should not be installed in place of Total Upgrade or PDS software.
All overlapping software claims will be debited accordingly.
Service 2.0 does not replace PDS Software and cannot be claimed prior to the customer taking new
car delivery.
Service 2.0 can be installed during the reconditioning/inspection process outlined within the
Certified by Volvo program guidelines.
Retailers will be reimbursed for one Service 2.0 software update per vehicle within a 12 month time
period (normal maintenance window).
Claims Process:
•
•
Claim Type: SWSPA21; Operation Number: 09020 1 claim per year
Time: .3; Cause Code: 98; CSC: 1C; No Parts Applicable
When performing a recall that involves software, always refer to the Quality Bulletin-R associated
with the recall for proper software and claiming instructions.
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2020-03-27