A9120702044694_2

91 MMI navigation database concerns (Missing traffic info, Incorrect speed limits, Missing streets; POI not
listed, etc)
91 20 70 2044694/2 May 28, 2020. Supersedes Technical Service Bulletin Group 91 number 16-55 dated June
30, 2016 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2005 - 2021
All
With navigation
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised title
Revised header (Added MY 2020/2021)
Revised Condition (Updated examples)
Revised Technical Background (Updated information)
Revised Service (Updated table)
1
07/05/2016
Initial publication
Customer states:
They have a general concern about the information provided by the navigation map database. Examples of
concerns may include, but are not limited to, the following:
 Only certain sections of the map do not show speed and flow traffic data
 A new street is not shown on the navigation map.
 A specific POI is missing in the navigation database.
 The speed limit shown on the map is missing or incorrect.
Technical Background
The navigation map database is provided by HERE maps (http://www.HERE.com), which was previously known
as Navteq and Nokia Maps.
 The data is compiled quarterly throughout the year and is provided to AUDI AG for validation testing.
 Testing often takes several months, and once completed, any issues found during testing are submitted to
HERE for optimization.
Page 1 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Once optimized, the data is provided to the markets for testing.
 After all of the testing is completed, and after service parts are created, the database can be almost a year old.
 If the map database is updated in Service six months to one year after it was released for sale, the information
in the database could be over a year old.
As a solution for the long delay between the compilation date and release date, Audi has designed all of the MIB
systems since the introduction of MIB2 so that the customer can update the map data using Over-the-air
updates.
 For MIB2, the customer can update three USA regions of the navigation map database directly in the MMI at
no cost during the first three years (and up to the next five consecutive releases).
 For MIB2+ and MIB3, the MMI receives incremental updates to predefined regions based on driving habits of
the customer on a quarterly and monthly basis, respectively (see attached job aid).
 MIB1 customers must download the database from myAudi (not available as of March 2020, but will be
available early Q2 2021) to an SD card. The customer must then manually update the navigation map
database via the SD card slot in the MMI.
 For all systems, some map database releases are available as a shop tool and can be ordered using the part
number listed in ETKA. See TSB 2037809, How to update MMI MIB navigation map – potential customer
concerns, for more information.
Production Solution
Not applicable.
Service
For all customer complaints relating to the navigation map database, provide the Technical Background
information to the customer and ask the customer to update the system to the latest navigation map database
using the over-the-air software update (only for MIB2, MIB2+, & MIB3).
Note:
Customers with MMI3G+ will need to update the system to ZUG K0814 or higher (ZUG K0942 was the latest as of
calendar week 22/17) before the latest navigation map database can be installed.
Improvements are made each year to the navigation information, and Audi of America cannot provide a specific
list of issues that have been identified and fixed with each release. The chart below explains the release
information for past and current customer service updates for all navigation map databases.
Page 2 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
The navigation map database “overall version” can be
found in the MMI under:
MIB1 & MIB2 for C7 PI: Menu >> Setup MMI >> Version
Information (Figure 1).
MIB2: Menu >> Settings >> Left Drawer >> System
Maintenance >> Version Info (Figure 2).
MIB2+ & MIB3: Menu >> Settings >> System
Maintenance >> Version Information (Figure 3).
The “overall version” indicates the oldest version
installed for any single region. With MIB systems, the
MMI can have partial updates installed with only certain
updated regions. In such a scenario, the overall version
will only be changed when all regions of the map
database are updated to the same level. Select
“Navigation database country versions” to see the
updated level of each region installed.
Figure 1. MIB1 & MIB2 for C7 PI.
Figure 2. MIB2
Figure 2. MIB2+ & MIB3
Page 3 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
MMI system
Vehicle
Production
Date
Compilation
Date
Release Name
Service Part
Number
Software Part
Number or
Version in MMI
MIB3
CW 22/20
Q3/2019
NAR 2020.05
Not Released
V03.959.807.CN
MIB3
CW 45/19
Q1/2019
NAR 2019.11
Not Released
V03.959.807.AS
MIB3
CW 22/19
Q3/2018
NAR 2019.05
Not Released
V03.959.806.QM
MIB2+
CW 45/19
Q1/2019
NAR 2020
83A.051.884.Q
V03.959.805.DR
MIB2+
CW 22/19
Q3/2018
NAR 2019/2020
83A.051.884.A
V03.959.805.DP
MIB2+
CW 22/18
Q1/2018
NAR 2019
Not Released
V03.959.805.DK
MIB1/2
CW 22/20
Q3/2019
NAR 2020/2021
8V0.051.884.EQ
V03.959.803.CF
MIB1/2
CW 45/19
Q1/2019
NAR 2020
8V0.051.884.EH
V03.959.803.AF
MIB1/2
CW 22/19
Q3/2018
NAR 2019/2020
8V0.051.884.EA
V03.959.802.DM
MIB1/2
CW 45/18
Q1/2018
NAR 2019
8V0.051.884.DM
V03.959.802.DL
MIB1/2
CW 22/18
Q3/2017
NAR 2018/2019
8V0.051.884.DE
V03.959.802.DK
MIB1/2
CW 45/17
Q1/2017
NAR 2018
8V0.051.884.CR
V03.959.801.PS
MIB1/2
CW 22/17
Q3/2016
NAR 2017/2018
8V0.051.884.CJ
V03.959.801.GH
MIB1/2
CW 45/16
Q1/2016
NAR 2017
8V0.051.884.CB
V03.959.801.GG
MIB1/2
CW 22/16
Q3/2015
NAR 2016/2017
8V0.051.884.BJ
V03.959.801.GF
CW 45/15
Q1/2015
NAR 2016
8V0.051.884.AS
CW 22/15
Q3/2014
NAR 2015/2016
8V0.051.884.AJ
CW 45/14
Q1/2014
NAR 2015
8V0.051.884.AA
CW 22/14
Q3/2013
NAR 2014/2015
Not available
CW 22/13
Q3/2012
NAR 2014
Not available
MIB1
MIB2
MIB1
MIB2
MIB1
MIB2
MIB1
MIB2
MIB1/2
V03.959.800.T
V03.959.801.GE
V03.959.900.ST
V03.959.801.GD
V03.959.900.SS
V03.959.801.GC
V03.959.900.SR
V03.959.801.GB
V03.959.900.SE
Page 4 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
MMI
3G/3G+
CW 45/19
Q1/2019
HDD NAR 2020
*8R0.051.884.GT
8R0.051.884.GT
MMI
3G/3G+
CW 22/19
Q3/2018
HDD NAR 2019/2020
*8R0.051.884.GJ
8R0.051.884.GJ
MMI
3G/3G+
CW 45/18
Q1/2018
HDD NAR 2019
*8R0.051.884.GB
8R0.051.884.GB
MMI
3G/3G+
CW 22/18
Q3/2017
HDD NAR 2018/2019
*8R0.051.884.FL
8R0.051.884.FL
MMI
3G/3G+
CW 45/17
Q1/2017
NAR 2018
*8R0.051.884.FD
8R0.051.884.FD
MMI
3G/3G+
CW 22/17
Q3/2016
NAR 2017/2018
*8R0.051.884.EN
8R0.051.884.EN
MMI
3G/3G+
CW 45/16
Q1/2016
NAR 2017
*8R0.051.884.EE
8R0.051.884.EE
MMI
3G/3G+
CW 22/16
Q3/2015
NAR 2016/2017
*8R0.051.884.DQ
8R0.060.884.DQ
MMI
3G/3G+
CW 22/15
Q3/2014
NAR 2015
*8R0.051.884.CS
8R0.060.884.CS
MMI
3G/3G+
CW 22/14
Q3/2013
NAR 2014/2015
*8R0.051.884.CA
8R0.060.884.CA
MMI
3G/3G+
CW 22/13
Q3/2012
NAR 2013/2014
*8R0 051.884.BD
8R0.060.884.BD
MMI
3G/3G+
CW 22/12
Q2/2011
NAR 2012/2013
*8R0.051.884.AM
8R0.060.884.AM
CW 22/18
Q3/2017
NAR 2018/2019
8P0.060.884.DC
8P0.060.884.DC
RNS-E
LAST EDITION
RNS-E
CW 22/17
Q3/2016
NAR 2017/2018
8P0.060.884.CR
8P0.060.884.CR
RNS-E
CW 22/16
Q3/2015
NAR 2016/2017
8P0.060.884.CL
8P0.060.884.CL
RNS-E
CW 22/15
Q3/2014
NAR 2015/2016
8P0.060.884.CF
8P0.060.884.CF
RNS-E
CW 22/14
Q3/2013
NAR 2014/2015
8P0.060.884.CA
8P0.060.884.CA
RNS-E
CW 22/13
Q3/2012
NAR 2013/2014
8P0.060.884.BP
8P0.060.884.BP
Page 5 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
MMI 2G
N/A
Q3/2016
DVD NAR 2018/2019
4E0.060.884.FH
4E0.060.884.FH
LAST EDITION
MMI 2G
N/A
Q3/2015
DVD NAR 2017/2018
4E0.060.884.FE
4E0.060.884.FE
MMI 2G
N/A
Q3/2015
DVD NAR 2016/2017
4E0.060.884.EQ
4E0.919.884.EQ
MMI 2G
N/A
Q3/2014
DVD NAR 2015/2016
4E0.060.884.EG
4E0.919.884.EG
MMI 2G
N/A
Q3/2013
DVD NAR 2014/2015
4E0.060.884.DS
4E0.919.884.DS
MMI 2G
N/A
Q3/2012
DVD NAR 2013/2014
4E0.060.884.CJ
4E0.919.884.DJ
*All MMI 3G/3G+ map updates require the customer to purchase the additional map activation
documentation. Customers with MIB1 & MIB2 systems that have used all five updates or who have vehicles more
than three years old (based on vehicle production date and not the retail sold date), will need to buy an activation
document before installing the latest navigation map database. The part numbers for all activation documents can
be found in ETKA. MMI 2G and RNS-E systems do not require activation documentation.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) may be necessary to complete this procedure:
 TSB 2037809, 91 How to update the MMI MIB navigation map - potential customer concerns.
All part and service references provided in this TSB (2044694) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 6 of 6
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.