NTB13106E
Service Bulletin Details
Public Details for: NTB13106E
Service information if the configuration of the audio/navigation unit has not been completed correctly, some of the symptoms that may occur are: * intermittent or no back up camera operation * no steering wheel switch response to aud
Models from 2016
Models from 2015
Models from 2014
Models from 2013
2013 NISSAN ALTIMA |
2013 NISSAN FRONTIER |
2013 NISSAN NV200 |
2013 NISSAN SENTRA |
2013 NISSAN TITAN |
2013 NISSAN XTERRA |
Classification: Reference: EL13-048e Date: NTB13-106e April 25, 2016 CORRECT OPERATION OF AUDIO CONTROLS AND BACK-UP CAMERA REQUIRES CONFIGURATION WITH C-III PLUS This bulletin has been amended to add models and update model years. Please discard all previous versions. APPLIED VEHICLES: Navigation equiped vehicles only 2013-2016 Altima Sedan (L33) 2013-2016 Sentra (B17) 2014-2016 Versa Sedan (N17) 2014-2016 Versa NOTE (E12) 2014-2016 Rogue (T32) 2014-2016 Juke (F15) 2013-2015 Titan (A60) 2016 Titan XD (A61) 2013-2016 Frontier (D40) 2013-2015 Xterra (N50) 2013-2016 NV200 Cargo (M20) 2014-2016 Taxi 2015-2016 NV (F80) SERVICE INFORMATION If the configuration of the Audio/Navigation unit has not been completed correctly, some of the symptoms that may occur are: Intermittent or no back up camera operation No steering wheel switch response to audio inputs No volume response from volume knob Volume very loud or very quiet and adjustment is overly sensitive Equalizer is adjusted so that Bass control is at maximum all the time DTC U1000 for AVM C/U could be present If the above symptoms occur: Confirm the configuration of the Audio/Navigation unit is correct. NOTE: Correct configuration of the appropriate control unit will restore correct operation. Audio/Navigation unit configuration is outlined starting on page 2. If the AV Control Unit needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure starting on page 2 to configure the Multi AV system. Do not replace the Navigation unit, Camera Control unit, or camera without proper diagnosis. Refer to the Electronic Service Manual (ESM) for additional diagnostics. NOTE: The original AV Control Unit must be installed in the vehicle while performing part of this procedure. DO NOT remove the original AV Control Unit until instructed. Warranty repairs require remanufactured AV Control Units when available. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/11 SERVICE PROCEDURE Before starting, make sure your ASIST has been freshly synchronized and all CONSULT-III plus (C-III plus) upgrades have been installed. IMPORTANT When using C-III plus to configure a navigation equipped Multi AV System for any reason: With an “APPS button”, the ignition must be cycled two (2) times to complete the configuration. Without an APPS button, the ignition is only required to be cycled one time to complete the configuration. Parts of the Procedure PART 1: Record Multi AV Configuration Values of Original AV Control Unit; Replace AV Control Unit PART 2: Configure the Multi AV System PART 3: Manually Configure the Multi AV System (if needed) PART 4: Confirm Multi AV System Is Operational PART 1: Record Multi AV Configuration Values of Original AV Control Unit; Replace AV Control Unit 1. Make sure the shift selector is in Park, and the parking brake is set. 2. Connect the C-III plus VI to the vehicle. 3. Turn ON the ignition. NOTE: You may want to start the engine to keep the battery charged during this procedure. 4. Write down customer’s radio station presets. (Presets will be lost during this procedure.) Presets 1 2 3 4 5 6 AM FM 1 FM 2 SAT 1 SAT 2 SAT 3 Bass Treble Balance 2/11 Fade Speed Sen. Vol. NTB13-106e 5. Launch C-III plus on the CONSULT PC. 6. Select Re/programming, Configuration. Step 6 Figure 1 7. Read the Precautions. When finished, touch the “Confirmed instructions” box to insert a check mark, and then select Next. Step 7 Figure 2 8. If the screen shown in Figure 3 is displayed, select Automatic Selection(VIN). Figure 3 3/11 NTB13-106e 9. Confirm that the correct Vehicle Name and Model Year are displayed. xxxxxxxxxxx xxxxxx When finished, select Confirm. Step 9 Figure 4 10. After system call completes, confirm the correct VIN is displayed. When finished, select Confirm. NOTE: If the VIN displayed is incorrect, input the correct VIN. When finished, select Confirm. xxxxxxxxxxx xxxxxx Step 10 Figure 5 11. Select MULTI AV. NOTE: If MULTI AV cannot be selected or is missing, replace the AV Control Unit as instructed in the applicable Electronic Service Manual (ESM) and then proceed to PART 3: Manually Configure the Multi AV System on page 7 of this bulletin. Step 11 Figure 6 4/11 NTB13-106e 12. Select Read/Write Configuration Step 12 Figure 7 13. Select Before Replace ECU. Step 13 14. Confirm current configuration and write it down. Figure 8 Configuration can also be printed with the Print Screen button or Screen Capture button. Write down/print this information 15. Select Save. NOTE: If the configuration data cannot be saved, replace the AV Control Unit as instructed in the applicable Electronic Service Manual (ESM) and then proceed to PART 3: Manually Configure the Multi AV System on page 7 of this bulletin. Step 15 Figure 9 5/11 NTB13-106e 16. Select End, turn ignition OFF. 17. Replace the AV Control Unit as instructed in the applicable ESM. IMPORTANT: If the AV Control Unit has navigation and an “APPS” button, refer to NTB13-099 to register the new unit with Nissan Owner Services. Step 16 Figure 10 18. Perform steps 1-10. xxxxxx 19. Select Confirm. xxxxxxxxxxx xxxxxx Step 19 Figure 11 PART 2: Configure the Multi AV System 20. Select After Replace ECU. Step 20 Figure 12 6/11 NTB13-106e 21. Select OK. Step 21 Figure 13 After performing step 21 If an error message does not display: Proceed to PART 4: Confirm Multi AV System Is Operational on page 11. If an error message does display: Proceed to PART 3: Manually Configure the Multi AV System below. PART 3 (if needed): Manually Configure the Multi AV System NOTE: If the screen in Figure 14 is not displayed, click on the Home icon. 22. Select Re/programming, Configuration. Step 22 Figure 14 7/11 NTB13-106e 23. Read the Precaution. When finished, touch the “Confirmed instructions” box to insert a check mark, and then select Next. Step 23 Figure 15 24. If the screen shown in Figure 16 is displayed, select Automatic Selection(VIN). Figure 16 xxxxxxxxxxx xxxxxx 25. Confirm the correct Vehicle Name and Model Year are displayed. When finished, select Confirm. Step 25 Figure 17 8/11 NTB13-106e 26. Confirm the correct VIN is displayed. When finished, select Confirm. xxxxxxxxxxx xxxxxx NOTE: If the VIN displayed is incorrect, input the correct VIN. When finished, select Confirm. Step 26 Figure 18 27. Select MULTI AV. Step 27 Figure 19 28. Select Manual Configuration. Step 28 Figure 20 9/11 NTB13-106e 29. Use the drop down menus to select the Configuration options that were printed or written down in step 14. Step 29 NOTE: If the vehicle is equipped with the Technology package or has Around View Monitor (AVM) as a standard feature, make sure to select NONE/AVM as the camera system. Step 30 Figure 21 30. Select Next. 31. Confirm the configuration displayed is correct, and then select OK. Step 31 Figure 22 32. Was the engine running to retain battery charge during configuration? Yes: Turn engine OFF and then restart, and let it idle briefly. No: Start the engine and let it idle briefly. 33. Use C-III plus to clear any codes from the Multi AV system. a. Select Diagnoses (One System) > Multi AV > Self Diagnosis Results. b. Clear any codes that may be present. 34. Close C-III plus and disconnect the plus VI from the vehicle. 10/11 NTB13-106e PART 4: Confirm Multi AV System Is Operational IMPORTANT When using C-III plus to configure a navigation equipped Multi AV System for any reason: With an “APPS button”, the ignition must be cycled two (2) times to complete the configuration. Without an APPS button only requires the ignition to be cycled one time to complete the configuration. 35. After the configuration has completed, turn the ignition OFF, close all of the doors and the trunk, and then lock the doors and wait three (3) minutes. 36. After three (3) minutes turn the ignition back ON and allow the Audio/Navigation unit to complete the boot-up process. a. If the Nissan logo does not appear in step 36, the ignition was not left OFF for long enough. The procedure must be restarted from step 35. b. Vehicles without an APPS button skip to step 39. 37. With all of the doors and trunk still closed and locked, turn the ignition OFF a second time and then wait for three (3) minutes. 38. After three (3) minutes turn the ignition back ON and confirm that all of the system controls and back up camera operate correctly. If the Nissan logo does not appear in step 38, the ignition was not left OFF for long enough. The procedure must be restarted from step 35. 39. Reprogram the customer’s radio station presets. 11/11 NTB13-106e