S SB 0017 14A

Techn ical Service Bu lletin
f::7 ~C::ICJl1
July 7, 2014
S-SB-0017-14
Immobilizer and Smart Key Reset
Serv ice
Category
Section
Vehicle Interior
1¥!\.
Market
Theft Deterrent/Keyless Entry
Scion Supports
ASE Certification-
USA
Applicability
YEAR(S)
MODEL(S)
2004 - 2015
FR-S, iQ , iQ EV, tC,
xA, xB, xD
ADDITIONAL INFORMATION
Introduction
The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all
master keys are lost. O nce the system is reset, all previously registered keys will be e rased. Follow
the procedures in this bulletin to reset a vehicle Immobilizer or Smart Key system .
NOTE
There are new security provisions required to obtain a Reset Pass-Code . It is critical that the
instructions for this new process are reviewed BEFORE attempting to get a Pass-Code in the
new system.
Required Tools & Equipment
REQUIRED EQUIPMENT
SUPPLIER
Techstream 2.0·
TIS Techstream
PART NUMBER
QTY
TS2UNIT
ADE
Techstream Lite
TSPKG1
1
TSLITEDLR01
• Essential SST.
NOTE
• Only ONE of the Techstream units listed above is required.
• Software version 9.10.037 or later is required.
• Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at
1-800-368-6787.
© 2014 Toyota Motor Sales, USA
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Immobilizer and Smart Key Reset
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
-
-
-
-
Service Bulletin Overview
1. Review the vehicle application chart in the Technical Information System (TIS) to verify the
veh icle is capable of being reset.
Refer to the Toyota I Scion Vehicle Support chart located on TIS, under Diagnostics Immobilizer Reset - Reference Documents.
2. Review the new security authorization process and chose the option that best supports your
dealer situation .
3. Follow the Techstream and TI S screenshots to obtain the Pass-Code needed to open registration
fo r Immobilizer and Smart Key programming .
NOTE
Some early ECM based Imm obilizers cannot be reset using Techstream. For these vehicles,
do th e following:
• Identify the vehicle using th e Toyota I Scion Vehicle Support c hart noted above.
• Refer to th e most recent PANT bulletin for instructions.
© 2014 Toyota Motor Sales. USA
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July 7, 2014
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Immobilizer and Smart Key Reset
Section 1: Secu rity Authorization for th e Reset Pass -Code
An improved security measure has been implemented in TIS that requires a secondary approval by
dealer management each time an Immobilizer or Smart Key Reset request is submitted. Please
review the following flow chart and become familiar with the options outlined prior to attempting
a vehicle reset.
Figure 1. Immobilizer Reset Process
REQUESTOR
Login to TIS and Navigate to TIS >
Diagnostics > Immobilizer Reset
Re-enter TIS password into
Immobilizer Reset portlet
Complete Immobilizer Reset
form and acknowledge Positive
Identification Policy
APPROVING MANAGER
Confirm Approving Managers
Login to TIS and Access Approval
Request lnbox Message
Login to TIS and A ccess
Approved lnbox Message
Confirm Request d etails,
acknowledge Request Approval
Policy, and Approve Request
Confirm detail and select
"Immobilizer Reset• link
Re-enter TIS password into
Immobilizer Reset portlet
Complete Remaining TIS and
Techstream Smart Code Reset
procedures as usual
REQUESTOR
APPROVING MANAGER
Steps introduced
Julys, 2014
© 2014 Toyota Motor Sales. USA
July 7, 2014
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Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Pass-Code (Continued)
Key Points :
• The Reset request can be submitted from the Techstream in the vehicle, or on TIS before the
vehicle is available.
• A single management approval can be used multiple times for the same VIN as needed until the
vehicle repair is completed .
• Each Reset attempt for the same VIN will generate a new Seed Number and a unique
Pass-Code.
• The request and approval hand-off between technician and management is done on the TIS
home page inbox accessed at each individual's location (Techstream , office, etc.).
Main Steps:
1. Obtain Authorization
A. Technician Reset Approval Request
B. Manager Access TIS In-Box Message and Approve
2. Perform Reset with Techstream
A. Access Approval In-Box Message
B. Perform Reset at Vehicle
Variations:
1. Pre-approval before vehicle is accessed (as per above Main Steps)
2. Request and receive approval from Techstream after entering the reset utility
3. Repeated reset attempts with Techstream by accessing the single approval file
Approving Managers:
Once the Pass-Code Request form has been completed an approval request will be sent to all
approving managers. Dealership personnel with the foll owing job titles in "Staffmaster" are granted
Pass-Code approval capability.
Dealer Principal, General Manager, Service Manager, Service Director, Service/Parts Director, Parts
Manager, Parts Director, Customer Relations Manager, Customer Satisfaction Manager. Each dealer must
have at least 2 enrolled managers in order to access any Pass-Codes.
NOTE
Once a Reset is completed, it may be necessary to enter an " Immobilizer Key Registrati on" or a
" Smart Key Code Registratio n" utility to program the new keys. Early Immobilizer systems may be
ready to accept keys immediately after the Reset if the security light flashes a 2-digit code (such
as 21 or 22) . Refer to the applicable Repair Manual for details.
© 2014 Toyota Motor Sales, USA
July 7, 2014
S-SB-0017-14
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Immobilizer and Smart Key Reset
Section 1: Security Authorization for the Reset Pass-Code (Continued)
Please review the Techstream and TIS screenshots in this bulletin to become fam iliar with the
new management authorization process flow.
Section 2: Reset Approval Request (TIS Pre-Approval)
1. Open TI S and enter the Diagnostics and Immobilizer Reset tabs. Login using your password .
Figure 2.
Immobila:er Ruet
l
Key Code Reset
Receive a Passcode
I mmob1hzer and Smart Key Code Reset allows t he reg1strat1on of a n ew Master
Key ev en if all original Master Keys are lost. Once t he l mmob11izer and/or Smart
Key Code is reset, all previously reg istered key codes will be erased.
Re- ent er your Password b elow to proceed lo t he I mmobilizer and Smart Key Code
Reset form .
Paisword:
© 201 4 Toyota Motor Sales, USA
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Immobilizer and Smart Key Reset
Sec ti o n 2: Reset Approval Request (TIS Pre-Approval) (Continued)
2. Enter the information req uested , check all 4 boxes below Positive Identification Policy, then
click Next.
Figure 3 .
Key Code: Rese t
Please complete the following fields to receive a passcode.
Dealer Code:
O~ater
Ndme:
Tech"'c1an Name.
[==1
vetu~le VIN.
c==J c= ~ (17 d lO t VIN
Rc>pdir Ordc1/PJ1 ~ tnvotee Number:
Cus t omer Last Name:
~------~
r - - -- - - ---,
Posilivc ld e n l'ifiQltfon Po ll ey
r
r
r
r
I hdve verified the customers authority to Obld1n vehicle security 1nformat.on for th1:; vct11clo
I have verified l hl' c ustomer's full legal name and confirmed t heir 1dentJty with a vahd pt CtUH' 10
I hav a or Wtll \115uidly con firm th e vehicle's reg1s trallon document a nd ownership
I agree t o the T 15 l f'rm~ ;:md Cond1t?on1.
( ) • lmhcat es Requucd f- •c ld(s)
~ Detals of this tran S"ac t ion v11ll be included 1n the Monthly Vehi cle Secunty
o r each transa<:bon >S sent to the Nattonal In surance Cnme Bureau
"
~£.Hi~Hi~
© 2014 Toyota Motor Sales, USA
Tranu ction Rt"!port So,?nt t o the Oe J 'er GM Also, a log
July 7, 2014
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Immobilizer and Smart Key Reset
Section 2: Reset Approva l Request (TIS Pre-Approval) (Continued)
3. Click OK to submit the request to dealer management for approval. Once manager approval is
received , continue to Section 4, "Receipt of Pass-Code."
Figure 4.
Message from webpage
.--
1
You are about to trigger an Approval for your request. A TIS in-box
me ssage requ esting approval will be sent to MANAGER 1
MANAGER 2. and MANAGER 3. One approval is required to
cont inue.
Click OK to continue with this request or click Cancel to return to
the previous screen .
OK
© 2014 Toyota Motor Sales, USA
J [
Cancel
July 7, 2014
S-SB-0017-14
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request)
1. Connect Techstream to the veh icle.
Figure 5.
@§.M;b
**$&*
811¥.:ld.4
•mitt. '
if:!!.J+i.18
&J!MB.i.S
--
© 2014 Toyota Motor Sales, USA
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S-SB-0017-14
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Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request) (Continued)
2. Choose the appropriate vehicle model and year if the ign ition cannot be turned on and the
information does not automatically populate.
Figure 6.
--
8t2i!Q
•.
+5.-1+
•••
,.
a·
H1lux
Ri!W
La nd Cru iser
Matnx
MR2
MR2 Spyder
Paseo
Previa
c,~ .,•..,O'I
Prius
Pnus C
Prius PHV
Pnus V
-..
Rav4
Rav4 EV
3. Choose the Immobilizer or Smart Key system as needed.
Figure 7.
toro
,... ilVC'9" 'SJan ( C"ut1ti
f,...,...)n.jf.
f:.'.I
~,:
I
1(11
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Fll.l·.: 1.l;t;.H. • : tt .\Ii.;
' lt,r:" 1C:::.1c
tfft+
1
+MW++
+!M\5W
© 2014 Toyota Motor Sales, USA
S-SB-0017-14
July 7, 2014
Page 10 of 23
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Uti lity (With Request) (Continued)
4 . Choose the Immobilizer or Smart Code Reset util ity.
Figure 8.
Rt ~- lotUl r.1
S-1s1.n1 s.l«:I
P9D
Liii!!
I Slc.1..:t o..i,
Sio.ttt Ke7 l h• J
Utility Selectlon Menu
SNc1 dKof9d \,k*'I Nd S - '"'91 Utl,n.H)r!IO..,.:-:-Snu:t:o.J.e11n( l'Mrr'~ . . ~9yt
~......__
-----
-
Hroduc:ll!in)
• ·Pt:'*'+
++µ,,++
TM. !vn<.\IUI tii..n
"~lt'td SMMl.COdt'' ll'I OI~ 10 u.. ltAl ~ltlll'I y0., nM!J 4f'U,W.J f l>ft"-t ~· tffllW ltcJ..I ~~•oo
.::::::> II
++?.pw+
5. Enter the VIN if prompted.
Figure 9.
.,..•
9y1.lr1n :Xl«I
I Stor«I D.111
Sm311 Key LIV9
Utility Selec t
s.Jttc~L'™'
(N.IOft'Ct
J
)
Input VIN.
5"U11 Corl se nt LO t he De&1er GM. Also, a log of e.Jch tnmstJctJon IS
.sent to the Na tional l l'\5ur;,nre Crime Bure~u
© 2014 Toyota Motor Sales, USA
Page 14 of 23
July 7, 2014
S-SB-0017-14
Immobilizer and Smart Key Reset
Section 3: Techstream Reset Utility (With Request) (Continued)
10. Click OK to submit the request to dealer management for approva l. Once ma nager approval is
received, continue to Section 5, "Receipt of Pass-Code."
Figure 14
rvlessage frori web oage
You are about to trigger an A pproval for you r request. A TIS in-box
message requesting approva l will be sent to MANAGER 1.
MANAGER 2. and MANAGER 3 One approval is required to
co nti nue .
Click OK to continue with this request or click Cance l to retu rn to
th e previ ous screen
OK
© 2014 Toyota Motor Sales, USA
J
[
Can cel
Page 15 of 23
July 7, 2014
S-SB-0017 -14
Immobilizer and Smart Key Reset
Section 4: Manag er A pproval (TIS)
1. Once the request has been submitted , one of the authorized dealer managers will locate the
technician's request in their TIS home page inbox.
The manager clicks the title to open the Request.
Figure 15.
OU 30/2014
!
w4lh
r
c~ 3-0,,0:•
!
cthcn!fhQ r
r
r
ow301201•
! •horq
r
06/ 29/20 14 ,,., ApPtoval Requ:ired : Kev Code RecauN.t No. 14062900022
06:29/2tl 1.:.
Acptov:tl ReQ1.11rtd tbst >>
tty Ccrtlfialtlon•
Nome:
Primary Job Code:
Urnversity of Toyota
ulld
Ln.s:t H onlh's status
Hi:!istcr
© 2014 Toyota Motor Sales. USA
S-SB-0017-14
July 7, 2014
Page 16 of 23
Immobilizer and Smart Key Reset
Section 4: Manager Approval (TIS) (Continued)
2. The manager checks the 3 boxes under Request Approval Policy, then selects Approve to
send the approval to the technician .
Figure 16.
llome
TIS
Service Lane
f 1nbo x
Subject: Approval Required. lmmobotaer Reset Request No 1•070100021
Heno
The use'
ha< requested to perform an lmmobhzer Reset on 07/0 1/20 14 0 1:27 PM PDT The
details of the request are as fo"ows,
RegyP.st De tajls:
Request No:
Dealer Code:
Dealer Name:
Technician Name:
Vehic le VIN:
Repau Order/Parts Invoice Number
Customer Last Name;
Posi t iv e Id e n tiflc ntlo o P o li cy
r
r
r
I have venfied the customer's authority to ob tai n vehicle secunty information for this veh Cle
I have verified the customer's
run legal name c1Dd confir-ned u e1r tder, Uty With a val d
picture 10
l have or will v isually confirm U1e vehicle's rng1strJt1on document and ownership.
~I'
I agiee l o the TIS Terms and Cond111011s ,
~pp rovlll Po licy
r
r
•r
I have veri fied the details en tered for this request and confirmed the authority of the cui;tomer wa!l venfied
l realize t hat upon retrieval, a
lfans ct<.t1on log ¥. tll be pos t ed to the Nat.Jona! Insurance Cnme Bureau
I agree r:o the TIS T@rm> and Corid1tmno:i1
( ) - !ndocates Required F1eld(s)
T his request wot expire 1n 72 hours fro"1 the ronie of receipt of thos message at 01/0 1/JO M 0 1 2/ PM POT.
For ass1stance1 please contact the Dealer 031ly Helpdesk.
lilW:; Dela Is of this transac tion wolf be included on the Monthly Veh•c le Secunty Tran sacMn Report sent to the Dealer GM. A»
each rransact1cm 1s sent to the Nanonal Insurance Cnme Bureau.
,.
log of
~ ~ ~
liflboi"HOiiiEI
© 2014 Toyota Motor Sales, USA
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July 7, 2014
Page 17 of 23
Immobilizer and Smart Key Reset
Section 5: Receipt of Pass-Cod e (TIS )
1. Once approved by management, the technician opens his TIS inbox and locates the Reset
request. The technician clicks the title to open the Approval.
Figure 17.
r
D&/ 30/2014 n
r
r
06/30/2014
Jmmobla:er R.e!:et Request No. 14063000028 h:t:'f been Approved
! .... w4th
06/30/ 2014
! ,.
r
061301201•
! ,.. hg •q
r
r
r
r
r
r
! •• d;gdfo
! ""H dfodfgdro
0012 9120 14 !• sdf•.df
06/2312014 !
cffgd
06.!n120 1 ~ !
dfgdf
06/23/20 1• !
>df gd
f!therdfh1,1r
051291201•
051291201•
ne:IP.t
> WI >>
My Ce rti f ications
Na m e:
Prim a ry Job Code;
Cu rrent CcrtH iccaU on st.it u ~:
Universrty of Toyota
NOTE
• It is recommended to retrieve the Pass-Code from the Techstream connected to the vehicle
as the Seed Number and Pass-Code work together.
• Once approved by management, mu ltiple resets can be performed for a single VIN.
Each attempt will creat e a new Seed Number and resultant Pass-Code.
© 2014 Toyota Motor Sales, USA
S-SB-0017-14
J uly 7, 2014
Page 18 of 23
Immobilizer and Smart Key Reset
Sec tio n 5: Receipt of Pass-Code (TIS) (Cont in ued)
2. Once opened, the technician cl icks the Immobilizer Reset link to continue.
Figure 18.
l nbox
SubJcct:
l mmobd~er
Rcct R.eque:Gt No. 1406J000029 ~ be-:.n Approved
Ycu Md_, L-.>tcd a riequ~ (Request Ho 1405lOC0028) fDf' af'\ ln-mobtltz:cr Rel.ct en 05/30/:tOl .: OJ.09 PM POT Your fC~Cd. has
bcCTI
~O\rCJ arid dct.11 's
ha'We been sovcd
Rcau c 1t Oel41il .st ream SoftNa re Version:
Po"iltive I den tifi c ation Po licy
P' 1n~r~a~7:~fi:C,~ ~~~s ~ue~fcTe~r's authonty to obta in
1
p
vehicle security
I have verified t h e custom er's f ull legal n3me and confirmed their 1dent1ty
with a vahd picture I D.
r
I have or will visually confirm the vehicle's reg1strat1on d ocument an d
ownership.
17
I agree to the TI S Term s and Cond1t1ons.
Requ est A p prov a l Po licy
r
p
I have verified the d etails entered for t his request an d confirmed the
a uth orrty of t he customer wa s verifie d.
I realize tha t upon retrieval, a transaction loo will be postec.',
l n~urance
P
.e Nat ional
Cn m e Bureau.
I agree t o the TIS Term• ond Cond1t1ons.
Thank Yo u
1 Your Immbob1hzer Pas.sco de [ : 073 082
)
Chck the button below to retu rn to the tmmob1hzer Reset Home Page.
llmmcblhzer Reset Homd
© 2014 Toyota Motor Sales, USA
S-SB-0017-14
July 7, 2014
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Immobilizer and Smart Key Reset
Section 6 : Tech stream Reset Utility (Reset Init iat ed)
The Reset can be initiated on ce the management approva l reply is available in the TIS home page
inbox. With this approval file, multi ple Seed Numbers ca n be used for as many attempts as needed
to repa ir the vehicle.
NOTE
If yo u have received the fi le fro m management in your TIS inbox t hat shows th e approval status
fo r the given VIN , do NOT res ubmit for another approval for this vehicle . It will not be neces sary.
Continue to open t he approval file and enter a new Seed Number to get the un ique Pass-Code
for each attem pt.
1. After retrieving the Pass-Code from the manager approval process in Section 4 ("Manager
Approval') and Section 5 ("Receipt of Pass-Code'). enter the Pass-Code in Techstream and
click Next.
Figure 22.
S~IMI ~ I SIOl'l"0~3
S1nor1 Key Live J
UHllty Select
_,.....
....
Sele<:tde~UW:
c~"S:Ol""ol:•
*M!ii.i!!'
£ CU Cccnm~ll'(Jt'
5'Tla 1 CO!N Re9oS
)
[
.l
Input Seed Number on T IS to retrieve a Poss·Code,
then input a Pass·Code and then press Next
Seed Number:
J
aa910acd208095b9d015943c6
9703752ldledll f c 5bl 77c0cb
Get
7f 0cd395b0524bdl063eed58e :ass~ode
Sdbd98a5f ccl4bdel763e 3
*·#1·155
~
..
Pass -Code Number:
1715474
~...,.>
Use t.'v,lmc~t
+1 ..'2\@..+
A
. .. ..
•·='=
•••
(
,.._,
Step 1 of2

This funcbon -"~
tllf5'-Mce~
< Back
I
-,Next >
I
-;11=
-"·I
Input
Exit
I-
I
tN4etV,,.iM9 ltle rs~ 1
- -
.
m.s"'WllOI'
§]
© 2014 Toyota Motor Sales, USA
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July 7, 2014
Page 22 of 23
Immobilizer and Smart Key Reset
Section 6: Techstream Reset Utility (Reset Initiated) (Continued)
2. Cl ick Yes to start the process.
Figure 23.
..,..
s 1ep 1or2
¥ 956&
*····
{
lnpul Seed Number on TIS 10 retneve a Poss-Code
)
It 'Ml take about 16 minutes for the reset
to complete
Oo you want 10 start the Smart Code
Rosel?
~
'hM'
;,__ _v_._•_ __.
v.,..,
S• lhi•Mlt1t..n l
~
No
f715474
I nput
Ex11 J
lri1tcd..c.11on1
Thnboc.l.on tf..n
•&j@ij+
~;v++
~• . Jy+
t..~118'.ht
< Back
Figure 24.
UUllty Select
5":1 dl'Vr-d
Slep 2 of 2
*¥&*
•:w•
••51+
(
)
NOW RESETTttlG

KE EP ORIV ER"S DOOR OPEN.
E'¥ftHMI
Time Remaining:
~
+,JM*
11
fltlN.lct..._...,..
n.11 ..... ll(lft.-:J
l"t'~"'<•l'Wb-
~,
'*
© 2014 Toyota Motor Sales, USA
min.
'-::/ SC:ICJrl
S-SB-0017-1 4
July 7, 2014
Page 23 of 23
Immobilizer and Smart Key Reset
Section 6: Techstream Reset Utility (Reset In itiated) (Continued)
3. Once completed , it may be necessary to enter either the Immobilizer Key Registration or Smart
Code Registration utility to program keys.
Figure 25.
•.,,.
Utility Selec
~~~
'""'
*PS*
Sm4J1 Cod• ReH t i.s complete
Use the Sm•rt Coee Regoslrlltlon vt.it/ to reg ister
smart keys
M#bM
(
(
J
)
*'*'
·~llOI\ ·
-0.....,.Cl oOl'tU
+;,w "_
.i!"i:"i*~
"'_._____
.
_
~
···-
r-e:,,
NOTE
Some early Immobilizer systems go directly into programming mode. This can be confirmed
by the security light blinking a 2-digit code. Refer to the applicable Repair Manual for d etails .
© 201 4 Toyota Motor Sales, USA