NTB18-031D

Classification:
Reference:
AN18-012D
Date:
NTB18-031D
October 27, 2021
2016-2018 NISSANCONNECT NAVIGATION SYSTEM
SOFTWARE UPDATE TO RESOLVE SEVERAL ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on page 14.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2016-2017 Altima (L33)
2016-2018 Frontier (D40)
2016-2017 Juke (F15)
2018 NV200 (M20)
2016-2017 Rogue (T32)
2017 Rogue Hybrid (T32H)
2017-2018 Rogue Sport (J11)
2016-2018 Sentra (B17)
2017-2018 Titan (A61)
2016-2018 Titan XD (A61)
APPLIED VIN & DATE:
2016 Frontier:
Built after 1N6(*)D0(***)GN 727602 // January 4, 2016
APPLIED SYSTEM:
Vehicles equipped with navigation
IF YOU CONFIRM
One or more of the following is occurring:






The navigation system intermittently reboots:
 At random or while listening to SXM or on a Bluetooth hands-free phone call.
Loud booming noise from the speakers while on a Bluetooth hands-free call.
Navigation screen illumination does not change at night as designed.
AM/FM signal strength issues.
In-vehicle downloads in NissanConnect Services do not work. (Connected Search,
Destination Assistance Download, Sync feeds.)
A status message “Voice Recognition is initializing, please wait” is displayed when
pressing the voice recognition button 2-3 minutes after the ignition is first turned ON.
NOTE: If the message is displayed within the first 2-3 minutes, this is normal. The
voice recognition is loading phonebook contacts into its system.
AND

The software version has been confirmed as “needs update” (steps 1-4).
ACTION
Perform the SERVICE PROCEDURE, starting on page 3, and reprogram the navigation
system if instructed to do so.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL
NTB18-031 / “F220”

Each dealer was mailed one USB drive
(Figure 1) free of charge, from Bosch.

Please discard any USB drives with the
previous software version.
Figure 1

If the USB drive shown in Figure 1 cannot be located/used, download the
update-software from ASIST onto a USB drive.
 Use Special Tool USB drive J-52727-1
(Figure 2).
NOTE: The update-software must be the
only file on the USB drive.
Figure 2
 Additional USB drives may be purchased
from Tech•Mate: nissantechmate.com or
1-800-662-2001.
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NTB18-031D
SERVICE PROCEDURE
Check the Software Version
1.
Turn the audio system OFF.
2.
Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 3).
3.
Select Version.
Figure 3
4.
Check the Software version.
Is the software version F220?
XXXX

NO: Proceed to step 5.

YES: This bulletin does not
apply. Do not reprogram the
navigation system. Proceed to
CLAIMS INFORMATION on
page 14.
Figure 4
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NTB18-031D
Download Update-Software from ASIST (if needed)
NTB18-031 / “F220”
NOTE: If the USB drive shown in Figure 5
is available to use for the reprogramming
procedure, skip to Update the Navigation
System on page 8.
Figure 5
IMPORTANT: Before starting, make sure:
5.

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727-1 into the CONSULT PC.

If update-software F220 has already been downloaded onto special tool USB drive
J-52727-1 from a prior service procedure, skip to step 14 on page 8.
NOTE:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with
this procedure if the original USB drive (Figure 5) is not available.
 The update-software is estimated to take 1 hour to download to the USB drive.
 The update-software must be the only file on the USB drive.
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NTB18-031D
6.
Open ASIST.
7.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
8.
Select the check box next to the F220 update-software (Figure 7).
9.
Use the drop-down menu and select the location of the USB drive that was inserted
into the CONSULT PC in step 5 on page 4.
Check
box
Version:
D:\
USB drive
location
F220
Update-software
Drop-down
menu
Figure 7
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NTB18-031D
10.
Select Download (Figure 7 on page 5), and then wait for the download to complete.

The update-software is estimated to take 1 hour to download to the USB drive.

If, while attempting to download the software, you receive the message shown in
Figure 8:
a. First, attempt to clear space on the CONSULT PC hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 8
11.
Select OK.
D:\ Copy Process Completed
Figure 9
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NTB18-031D
12.
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the CONSULT PC toolbar, select the Safely Remove Hardware icon.

The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB
drive may corrupt the update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
13.
Close all ASIST Infotainment Software Update screens.
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NTB18-031D
Update the Navigation System
14.
Connect a battery maintainer or smart charger set to reflash mode or a similar setting.
NOTE: The reprogram will take approximately 35 minutes to complete after the
Update button is selected in step 26.
15.
Set the parking brake.
16.
Cycle the ignition to ON, engine OFF.
17.
Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.
NOTE: After performing steps 14 - 17, if at any time during this procedure the status
message “Update Failed !” is displayed with the direction to “Insert update media” while a
countdown from 60 is displayed, or if the audio unit continuously reboots (restarts): insert
the USB drive and then skip to step 27 on page 11.
18.
Write down the radio settings.
PRESETS
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS
1
2
TREBLE
3
BALANCE
8/16
4
FADE
5
6
SPEED SEN.
VOL.
NTB18-031D
19.
Turn the audio system OFF.
20.
Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 11).
21.
Select Version.
Figure 11
22.
Select Update System Software.
XXXX
Figure 12
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NTB18-031D
23.
Insert the USB drive into the audio
system USB port, and then select
OK.
Figure 13
24.
Wait for the APPLICATION screen to appear (Figure 14).
25.
Confirm the Current Version and Media Version are different.

If the versions are the same, this bulletin does not apply.
NOTE: The media version should be F220 to proceed.
26.
Select Update.

After selecting Update, the screen will go black for up to one (1) minute. This is a
normal part of the update.
XXXX 1662_141212
F220 1662_141212
Figure 14
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NTB18-031D
27.
Wait until the update is complete
(this can take up to 35 minutes).

The screen in Figure 17 will
display when complete.
IMPORTANT: If directed to skip
to this step in the NOTE on page 8,
it may take 3-5 minutes before the
USB drive is recognized, and
Figure 16 may display before the
update begins. Do not remove the
USB drive during this process.
Figure 15
Figure 16
28.
When Figure 17 is displayed,
remove the USB drive to complete
the update.

This will cause the system to
restart, which may take up to one
(1) minute.
Do not turn the ignition OFF.
Figure 17
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“No SD Card is Inserted” Message Displayed
29.
Does the message “No SD card is
inserted. Please use a Nissan SD
card only” display? (Figure 18)
YES:
a. Eject the SD card from the audio
unit and then re-insert it.
b. After the SD card is re-inserted,
the “APPLICATION” screen
(Figure 19) will display. Select
Update.
Figure 18
c. The update will take about one
(1) minute to complete.
d. The message “Download
successful. System will reboot
now” will display and the audio
unit will reboot (Figure 21).
e. The Nissan logo will display.
f. After the audio unit has rebooted,
proceed to step 30 on page 13.
NO:
Figure 19
Is the “APPLICATION” screen
displayed (Figure 19)?
Yes:
a. Select Update.
b. The update will take about one
(1) minute to complete.
c. The message “Download
successful. System will reboot
now” will display and the audio
unit will reboot
(Figure 21).
Figure 20
d. The Nissan logo will display.
e. After the audio unit has
rebooted, proceed to Confirm
the Software Version Has
Changed on page 13.
No:

Proceed to step 30 on page 13.
Figure 21
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NTB18-031D
Confirm the Software Version Has Changed
30.
Access the SERVICE MENU.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 22).
31.
Select Version.
Figure 22
32.
Check the Software version.


If the version is now F220,
proceed to step 33 on page 14.
F220
If the version is not F220,
perform steps 22-32 again,
starting on page 9.
Figure 23
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NTB18-031D
33.
Reset the radio settings.
34.
Turn the hazard lights OFF.
35.
Print the instructions on the next two pages, and either place the printout on the
customer seat or attach it to the customer’s receipt.
36.
Instruct the customer to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 36 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
Perform Software Check
OP CODE
RX04AA
SYM
ZE
DIAG
32
FRT
0.2
OPERATION
Perform Software Check & Update
OP CODE
RX05AA
SYM
ZE
DIAG
32
FRT
0.5
OR
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
DESCRIPTION
May 2, 2018
NTB18-031
Original bulletin published
May 23, 2018
NTB18-031a
Bosch contact information updated on page 2
June 25, 2018
NTB18-031b
IF YOU CONFIRM and software number updated
February 10, 2021
NTB18-031c
Classification number updated
October 27, 2021
NTB18-031D
Changes made throughout
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NTB18-031D
Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature.
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.
To program a Smart Favorite preset:
1.
Press the SXM button.
2.
Touch the “Setup” key.
3.
Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.
4.
Touch the “Add Preset” key to select an available preset.
For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
NOTE:

Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.

Tune Start is supported for music channels only.
Figure A
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Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.
REPLAY

To replay a track from the beginning, press the

The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.

The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.
seek button.
SKIP

To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.
PAUSE

To pause a track, press the
pause button.
REWIND/ FAST FORWARD

To rewind/ fast forward a track, hold the
or
seek/track button.
Figure B
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