21PBM

12/23/21, 11:42 AM
Aftersales Service - Federal Recall Bulletin
21PBM - Work Brake May Unintentionally Disengage –
NHTSA ID: 21V906, TC: 2021-713
Number
21PBM
Supplier
Peterbilt
Description
​Work Brake May Unintentionally Disengage – NHTSA ID: 21V906, TC: 2021-713
Date
12/2/2021
What’s New
S​ afety Recall – Work Brake May Unintentionally Disengage – NHTSA ID: 21V906, TC: 2021-713. The work brake
(also known as winch brake) may unintentionally disengage during winching operations, releasing the service
brakes, increasing the risk of crash or injury. The VECU software will be updated to correctly set the speed interlock
parameter.
Introduction
The work brake, also known as winch brake, may unintentionally disengage during winching operations, releasing
the service brakes.
Slight vehicle movement during winching causes the wheel speed sensor to detect vehicle movement. There is
“noise” in the wheel speed sensor at lower vehicle speeds, and erroneous values are communicated. These
erroneous values exceed the speed interlock, causing the work brake to disengage.
Situation
​ 77 (US: 374 / CA: 3) 579, 567, 536 and 389 vehicles built from 10/22/2018 through 11/10/2021 and equipped
3
with a work brake (winch brake) and intended service as a wrecker or auto hauler.
Resolution
Service all affected chassis that enter your dealership, even if the customer has no issue with the chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if their
chassis is on the list.
2. If you are not using Service Management to start repair orders, review SIR for “Complete” or "In
Process" next to the “21PBM” campaign code prior to performing this repair.
3. Follow the procedures below to update the VECU software and correctly set the speed interlock
parameter.
Federal Law
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Aftersales Service - Federal Recall Bulletin
I​ t is a violation of Federal law for a dealer to sell or lease new vehicles covered by this recall until the defect or
noncompliance has been corrected.
Warranty
There is no time or mileage limit for this recall. Peterbilt will pay for labor:
0.5 hours labor to update VECU software and CECU software for chassis with CVMUX electronic
architecture. Includes accessing the parameter value via PVP to confirm the correct value. Use Quick
Claim Code 21PBMA.
0.4 hours labor to update VECU software for chassis with VMUX electronic architecture. Includes
accessing the parameter value via PVP to confirm the correct value. Use Quick Claim Code 21PBMB.
File an additional claim for extraordinary circumstances. A quick claim for standard labor must be filed
first.
File the claim within 14 days in accordance with Warranty Policy.
Take-Off Parts Disposition: N/A
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Aftersales Service - Federal Recall Bulletin
PRWS CLAIM CODING
Campaign 21PBM Campaign
Code
Type
Safety Recall
​Claim
Category
Repair Type
Proactive
Customer 029
Concern
Code
Causal Code
A1
Corrective 12
Action
Code
Responsibility Camp
Code
Failure
Location
003001088
Causal Part
Supplier
Code
N/A
Truck
Q
​ 21-1126-700700
045-966
0.3 hrs.
(VMUX Chassis)
DAVIE4 –
Download new
software to VECU.
SRT Code
B45-967
0.4 hrs.
(CVMUX Chassis)
Update VECU and
CECU software.
B45-968
0.1 hrs.
PVP processing
and/or verification.
​
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Aftersales Service - Federal Recall Bulletin
CLAIM CODING
003-001Failure 088
Location
Failure
Type
SRT
Code
705
Work
Accomplished
Responsibility
Code
045-966
Claim Type
0.3 hrs.
(VMUX
Chassis)
DAVIE4 –
Download
new
software to
VECU.
69
09
C
B45-967
0.4 hrs.
(CVMUX
Chassis)
Update
VECU and
CECU
software.
B45-968
0.1 hrs.
PVP
processing
and/or
verification.
Vendor
Code
​N/A
​ ampaign
C
Field
​21PBM
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely
repaired and maintained.
Go to PVP and verify the parameter (either N815 or AA01153) is set to 30MPH. Change to 30MPH if needed.
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Aftersales Service - Federal Recall Bulletin
Consult the chassis list to confirm the electrical architecture (VMUX or CVMUX) of the chassis. Refer to the
appropriate procedure below.
Update instructions for CVMUX chassis
1. Ensure DAVIE4 is up to date.
2. Connect a battery charger to the chassis.
3. Ensure all programs except DAVIE4 are closed when you begin programming.
4. Update the VECU software to the latest available version.
5. Ensure ESA is up to date. Refer to bulletin 03-064 for ESA best practices for software update
instructions and other tips.
6. Update the CECU software to the latest available version.
Update instructions for VMUX chassis
1. Ensure DAVIE4 is up to date.
2. Connect a battery charger to the chassis.
3. Ensure all programs except DAVIE4 are closed when you begin programming.
4. Update the VECU software to the latest available version.
Parts
​Parts are not required.
Links
Chassis List
US Customer Letter
Canada Customer Letter - English
Canada Customer Letter - French
Authored by: PR
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Sélectionner la date
AVIS DE RAPPEL IMPORTANT
Cet avis concerne votre véhicule. Votre (vos) NIV(s) se trouve(nt) au bas ou au verso de la présente.
Objet : Avis de rappel 21PBM – Le frein de travail peut se désembrayer involontairement
Rappel de Transport Canada : 2021-713
DATE D’EXPIRATION : AUCUNE
Cher client Peterbilt,
Le présent avis vous est envoyé conformément aux exigences de la Loi sur la sécurité automobile. La présente a pour but de vous
informer que votre véhicule est susceptible d’avoir un défaut qui pourrait porter atteinte à la sécurité humaine.
Peterbilt a constaté qu’une défectuosité reliée à la sécurité des véhicules automobiles pourrait être présente dans certains véhicules de
modèles 579, 567, 536 et 389 dépanneuse et transporteur d’autos, construits entre le 04/02/2019 et le 25/03/2020 et équipés d’un
frein de travail (frein de treuil). Sur certains camions, il est possible que le frein de travail (aussi connu sous l’appellation frein de treuil)
puisse se desserrer soudainement lorsque le treuil est en opération. Dans un tel cas, le camion pourrait avancer tout d’un coup. Un
mouvement brusque et inattendu du camion pourrait générer un risque de blessure ou d’accident.
Quel est le problème?
Le frein de travail, aussi connu sous l’appellation frein de treuil, peut se désembrayer
involontairement lors des manœuvres de treuillage, relâchant le frein de service.
Que fera votre concessionnaire ?
Une mise à jour du logiciel sera installée.
Que devriez-vous faire ?
Communiquer avec votre concessionnaire afin de prendre rendez-vous pour la mise à jour du
logiciel.
Peterbilt recommande d’actionner le frein à main et de caler les roues en plus
d’actionner le frein de travail avant de procéder aux manœuvres de treuillage.
Peterbilt Motors Company a mis en place ce rappel afin de remédier au problème, sans frais. Veuillez communiquer avec votre
concessionnaire Peterbilt afin de prendre rendez-vous pour ces services. Pour trouver votre concessionnaire Peterbilt, veuillez
consulter Dealer Locator sur www.Peterbilt.com ou balayer le code à barres. Au moment de communiquer avec votre concessionnaire
Peterbilt, vous référer au numéro de l’avis de rappel, au numéro de Transport Canada, ainsi qu’au(x) NIV(s) cité(s à la présente. Cette
réparation peut nécessiter jusqu’à 1 heure de main-d’œuvre selon la disponibilité du concessionnaire.
Si vous avez besoin de plus d’information au sujet de ce rappel ou rencontrez des difficultés à obtenir un rendez-vous pour cette
réparation, veuillez communiquer avec Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, à l’attention du
département du service à la clientèle.
Pour de l’information additionnelle au sujet de ce rappel, vous pouvez communiquer avec Transport Canada au 1-800-333-0510.
La loi fédérale nécessite de tout bailleur de véhicules qui reçoit cet avis de rappel d’en faire parvenir une copie à toute personne ayant
loué un véhicule et ce, dans un délai de dix jours. Si ce véhicule ne vous appartient plus, nous apprécierions que vous nous fassiez
part du nom du nouveau propriétaire, si vous le connaissez.
Nous nous excusons pour tout inconvénient causé par cette procédure préventive et vous remercions de votre participation afin d’aider
Peterbilt à offrir les plus hauts niveaux de satisfaction de la clientèle et d’expertise de service.
Nous apprécions votre entreprise ainsi que votre constante fidélité envers Peterbilt et son réseau de concessionnaires. Les produits
Peterbilt se distinguent en étant leader de l’industrie en matière de qualité, performance et fiabilité et nous vous remercions de faire
d’un Peterbilt votre camion préféré.
Salutations,
Michelle Ponsonby
Directrice du service à la clientèle
Peterbilt Motors Company
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall 21PBM - Work Brake May Unintentionally Disengage
NHTSA: 21V906
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Peterbilt has decided that a defect which relates to motor vehicle safety exists in certain Model 579, 567, 536 and 389 wrecker and auto
haulers built from 10/22/2018 through 11/10/2021 and equipped with a work brake (winch brake). The work brake may unintentionally
disengage during winching operations, releasing the service brakes and causing unintended vehicle movement, increasing the risk of a crash
or injury.
What is the problem?
The work brake may unintentionally disengage during winching operations, releasing the
service brakes.
What will your dealer do?
A software update will be installed.
What should you do?
Contact your dealer to schedule the software update.
Peterbilt recommends setting the parking brake and chocking the wheels in addition to
setting the work brake prior to winch operation.
Peterbilt Motors Company has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to
schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the
QR code. When contacting your Peterbilt dealer, reference the Safety Recall number and the NHTSA number. This repair may take up to 1
hour of labor depending on dealer scheduling.
If you require further information about this recall, or experience any difficulty in making arrangements for this repair, please contact:
Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department.
If you conclude that Peterbilt has not enabled you to remedy this defect in a reasonable time and without charge, you may submit a
complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, S.E., Washington, DC 20590, or call
the toll free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide
the highest levels of customer satisfaction and service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and
reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company
Select the date.
IMPORTANT SAFETY RECALL
This notice applies to your vehicle. Your VIN(s) can be found on the bottom or back of this page.
Subject:
Safety Recall 21PBM - Work Brake May Unintentionally Disengage
Transport Canada Recall 2021-713
EXPIRATION DATE: NONE
Dear Peterbilt Customer,
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act. This is to inform you that your vehicle may
contain a defect that could affect the safety of a person.
Peterbilt has decided that a defect which relates to motor vehicle safety may exist in certain Model 579, 567, 536 and 389 wrecker and auto
haulers built from 02/04/2019 through 03/25/2020 and equipped with a work brake (winch brake). On certain trucks, the work brake (also
known as a winch brake) may suddenly release while using the winch. If this happens, the truck could move suddenly. Sudden and
unexpected movement of the truck could create a risk of injury or a crash.
What is the problem?
The work brake, also known as winch brake, may unintentionally disengage during winching
operations, releasing the service brakes.
What will your dealer do?
A software update will be installed.
What should you do?
Contact your dealer to schedule the software update.
Peterbilt recommends setting the parking brake and chocking the wheels in addition to
setting the work brake prior to winch operation.
Peterbilt Motors Company has initiated this recall to remedy the issue with no charge to you. Please contact your Peterbilt dealer to
schedule an appointment for these services. To find your Peterbilt dealer, please visit the Dealer Locator at www.Peterbilt.com or scan the
QR code. When contacting your Peterbilt dealer, reference the Safety Recall number, Transport Canada number, and VIN(s) listed in this
letter. This repair may take up to 1 hour of labor depending on dealer scheduling.
If you require further information about this recall, or experience any difficulty in making arrangements for this repair, please contact:
Peterbilt Motors Company, 1700 Woodbrook St, Denton, TX 76205, Attn: Customer Services Department.
For additional information about the recall, you can contact Transport Canada at 1-800-333-0510.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten
days. If you no longer own this vehicle, we would appreciate your advising us of the new owner if you know their name.
We apologize for any inconvenience this preventive procedure may cause and thank you for your participation in helping Peterbilt provide
the highest levels of customer satisfaction and service expertise.
We value your business and appreciate your ongoing loyalty to Peterbilt and its dealer network. Industry-leading quality, performance and
reliability are hallmarks of Peterbilt products, and we thank you for making Peterbilt your truck of choice.
Sincerely,
Michelle Ponsonby
Director of Customer Service
Peterbilt Motors Company