VWP-22-06

Warranty Information
Policies and Procedures Bulletin
Number: VWP-22-06
Subject:
Date: June 10, 2022
Water Pump Limited Warranty Extension
Questions - For any questions regarding this bulletin, please contact the Warranty Helpline
at 1-866-306-8447 or [email protected]
This document modifies the
Volkswagen Warranty Policies and
Procedures Manual.
Water Pump Limited Warranty Extension
For applicable Settlement Class Vehicles, the New Vehicle Limited Warranty will be extended to cover repair or
replacement (by an authorized Volkswagen dealer) of a failed Primary Engine Water Pump (“Water Pump”),
Thermostat and/or Thermostat Housing for 8 years or 80,000 miles, whichever occurs first, from the vehicle’s
original in-service date.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or “company” car,
on the date such vehicle was first placed in service.
Water Pump Limited Warranty Extension is applicable for certain 2014-2021 Volkswagen vehicles:
 Arteon
 Atlas
 Beetle
 Golf
 Golf Alltrack
 Golf R
 Golf SportWagen
 GTI
 Jetta
 Passat
 Tiguan
What is Covered
The Water Pump Limited Warranty Extension will be subject to the terms and conditions of the original applicable
New Vehicle Limited Warranty (other than the extended time/mileage period) and will include the Water Pump,
Thermostat, Thermostat Housing and any parts and labor necessary to effectuate a repair. It will apply to all
Settlement Class Vehicles irrespective of whether the vehicle has been repaired on or before the effective date of
the settlement
Damage resulting from improper coolant, outside influences, such as but not limited to, abuse, alteration or
modification, a collision or crash, vandalism and/or other impact is excluded and not covered under the extended
warranty. Repair or replacement under this extended warranty must be performed by an authorized Volkswagen
dealer.
© 2022 Volkswagen Group of America, Inc.
Page 1 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty Information
Coverage for Consequential Engine Damage Directly Caused by a Water Pump Failure
The scope of the Warranty Extension will also cover a percentage of the cost of repair or replacement (parts and
labor) of a damaged or failed engine of a Settlement Class Vehicle, if it has been determined that the cause is
directly related to the failure of the Water Pump, Thermostat and/or Thermostat Housing within the 8 year or
80,000 mile (whichever occurs first) Warranty Extension period described above.
Warranty proration for consequential engine damage directly caused by a Water Pump, Thermostat, and/or
Thermostat Housing failure begins once all other applicable Warranty coverages have expired.
The percentage of coverage will be based on the proration percentages in the tables below. Refer to the table for
the applicable model year of the settlement class vehicle:
Model Year 2014-2017
New Vehicle Limited Warranty Coverage 3 Years / 36,000 Miles & Powertrain 5 Years / 60,000 Miles
Time from InLess than 50,000
50,001 to 60,000
60,001-70,000
70,001-80,000
Service Date
miles
miles
miles
miles
100% (under original
100% (under original
4 years or less
60%
55%
warranty)
warranty)
100% (under original
100% (under original
4-5 years
50%
40%
warranty)
warranty)
5-6 years
60%
50%
40%
25%
6-7 years
50%
35%
25%
10%
7-8 years
30%
20%
10%
5%
Time from InService Date
4 years or less
4-5 years
5-6 years
6-7 years
7-8 years
Model Year 2018-2019
New Vehicle Limited Warranty 6 Years / 72,000 Miles
Less than 50,000
50,001 to 60,000
60,001-70,000
70,001-72,000
miles
miles
miles
miles
100% (under
100% (under
100% (under
100% (under
original
warranty)
original warranty)
original warranty) original warranty)
100% (under
100% (under
100% (under
100% (under
original warranty)
original warranty) original warranty) original warranty)
100% (under
100% (under
100% (under
100% (under
original warranty)
original warranty) original warranty) original warranty)
40%
40%
40%
40%
40%
40%
40%
40%
© 2022 Volkswagen Group of America, Inc.
72,00180,000 miles
40%
40%
40%
40%
40%
Page 2 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty Information
Time from InService Date
4 years or less
4-5 years
5-6 years
6-7 years
7-8 years
Model Year 2020-2021
New Vehicle Limited Warranty 4 Years / 50,000 Miles
Less than 50,000
50,001 to 60,000
60,001-70,000
miles
miles
miles
100% (under original warranty)
80%
60%
100% (under original warranty)
60%
50%
60%
50%
40%
50%
35%
25%
30%
20%
10%
70,001-80,000
miles
55%
40%
25%
10%
5%
Water Pump Failure Resulting in Engine Replacement
Per the Class Action Settlement, the customer is entitled to 100% coverage for the replacement of the Water
Pump, Thermostat and/or Thermostat Housing. In situations when the replacement engine contains a new Water
Pump, the Customer pay portion of the prorated repair will be reduced by $1,150. This reduction should be
claimed as Outside Labor on the 2WA claim line.
For additional details on applying this limited warranty extension, including SAGA claim examples, reference
Water Pump Class Action and Warranty Extension Dealer FAQ located on WISE > Resource Center > FAQs.
Eligibility – Documents That Must Be Provided By the Settlement Class Member
In order to obtain a repair/replacement under the extended warranty, the Settlement Class Member must provide
the dealer with either records/receipts, or a signed declaration (if they cannot obtain the records after a good faith
attempt), showing that, during the time that he/she has owned the Settlement Class Vehicle, up to the
date/mileage of the repair, proper coolant was used and the coolant was checked in accordance with the coolant
system related maintenance intervals that apply to the vehicle, within a 10% variance on each such time/mileage
interval.
Transferability
The warranty, as extended, is fully transferable to subsequent owners, excluding those for the purpose of
commercial resale.
Vehicle Eligibility
To determine if a vehicle is eligible for the Water Pump Limited Warranty Extension, check the VIN in Elsa >
Vehicle Data. The “Warranty” section of the “Vehicle Data” screen will show Warranty Key “U55” indicating this
vehicle is applicable for this Warranty Extension.
If the Warranty Extension is applicable to the vehicle, the "Enhanced Coverage" section of the "Vehicle Data"
screen in Elsa will be populated with the warranty extension parameters.
Vehicles with the totaled status and/or salvaged title are excluded from coverage under this Warranty Extension.
© 2022 Volkswagen Group of America, Inc.
Page 3 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty Information
SAGA Claiming Procedures
Dealers must use the following Claim Type and Service Number when submitting warranty extension claims for
the Water Pump Limited Warranty Extension.
 Claim Type:
110
 Service Number:
1950, 1955, 1958
 Damage Code:
0010
 Vendor Code:
Identified on the Water Pump, Thermostat or Thermostat Housing
 Causal Indicator:
Water Pump, Thermostat or Thermostat Housing (quantity = 1)
Consequential engine damage directly caused by a Water Pump, thermostat and/or thermostat housing failure
must be claimed separately to adjust for the varying coverage scenarios. Refer to WISE > Resource Center >
Communications (VWC) > VWC-22-04 2WA Claim Type Process







Claim Type:
Service Number:
Damage Code:
Vendor Code:
Causal Indicator:
Percentage
Outside Labor
2WA
1950, 1955, 1958
0010
Identified on Water Pump
Water Pump (Quantity = 0)
See Proration percentages, section Coverage for Consequential Engine Damage.
A0000000 (General Sublet) up to $1,150 (Applicable for certain engine
replacements)
Submit all documentation for consequential engine damage claims to Doc-IT.
For additional assistance with determining customer participation, refer to the Water Pump Consequential Engine
Damage Proration Estimating Tool located in WISE > Resource Center > Claim Input Assistance > Proration
Calculators.
This tool will serve to provide a repair estimate that can be shared with the customer to demonstrate their
potential repair costs for vehicles that fall under the pro-rated coverage for consequential engine damage directly
caused by or resulting from a Water Pump failure covered under the terms of the warranty extension. Estimates
are only an approximation of charges based on the anticipated details of the work to be done and could be subject
to change.
For further details on applying this limited warranty extension, including SAGA claim examples, reference Water
Pump Class Action and Warranty Extension Dealer FAQ located on WISE > Resource Center > FAQs.
Document Revision Table
Publish Date
06/10/2022
© 2022 Volkswagen Group of America, Inc.
Reason for Update
Original Publication
Page 4 of 4
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group
of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.