63-009

63-009 SmartLINQ Subscription Renewal
10/27/2022
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63-009
Subject
Peterbilt SmartLINQ Subscriptions are now Renewable Online
Whats New Abstract
Information Only – Peterbilt SmartLINQ Subscriptions are now Renewable Online
Introduction
Peterbilt SmartLINQ subscriptions can be renewed online via PACCAR Solutions Remote
Diagnostics web portal.
Revision
​10/26/2022 - Updated information and pictures within procedure section of bulletin.
Resolution
INFORMATIONAL ONLY
If a customer comes into your dealership and inquires about SmartLINQ subscriptions, refer to the
procedure below
Parts
Software update only
Procedure
​Renewal Instructions:
Customers can now quickly and easily renew their subscriptions, manage payment options and monitor
subscription expiration dates for all their trucks. Renewals can be made for individual units or an entire fleet.
Please note, that the new online renewal process replaces the current method of renewing subscriptions via
the PACCAR Solutions portal.
Customers whose subscriptions have expired or will expire soon can now renew their SmartLINQ Remote
Diagnostics subscriptions through their online account via the PACCAR Solutions web portal.
Dealers and customers both have the ability to see the list of trucks with expiring SmartLINQ Remote
Diagnostics subscriptions and renew those subscriptions through the website.
To renew a subscription(s), log in at www.PACCARSolutions.com and select the “Subscriptions” tab in the left
column.
This will take you to the new the Subscription web page where you can manage your subscriptions using
either the Services Overview or the Vehicles tabs.
On the Services tab you'll be prompted to enter your preferred payment method information and from there
can manage your vehicles specifically for the Truck Connectivity service (SmartLINQ).
From here you can also see the subscription end date for the service.
The Vehicles tab shows you an overview of your connected fleet that are eligible for connected services.
Here you can filter and search for VINs, Unit Number, or the Managed By user.
For detailed instructions please Select Help in PACCAR Solutions, then search for the following Support
Documents.
How Customers View Subscription End Dates in PACCAR Solutions
How Customers Subscribe a Vehicle to Auto-Renew in PACCAR Solutions
Additional Support Documents for new functionality can be found in the Support Documents ending with
“Subscription Renewal” available on PACCAR Solutions
Each quarter, a customer/dealer will receive a notification email for vehicles expiring within the next full
quarter.
Once a vehicle is subscribed through the new online process, it will auto-renew on the next annual date. A
reminder pre-invoice notification e-mail will be sent one month prior to the month the subscription renews.