SA-012-23
Service Bulletin Details
Public Details for: SA-012-23
Some customers may report an odor or water in the hvac system and upon inspection, the cabin air filter may be found to be wet.
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2023
| 2023 MAZDA CX-30 |
| 2023 MAZDA CX-5 |
| 2023 MAZDA CX-50 |
| 2023 MAZDA CX-9 |
| 2023 MAZDA MAZDA3 |
| 2023 MAZDA MX-30 PHEV |
| 2023 MAZDA MX-5 |
Models from 2022
| 2022 MAZDA CX-30 |
| 2022 MAZDA CX-5 |
| 2022 MAZDA CX-9 |
| 2022 MAZDA MAZDA3 |
| 2022 MAZDA MX-30 |
| 2022 MAZDA MX-30 PHEV |
| 2022 MAZDA MX-5 |
Models from 2021
| 2021 MAZDA CX-3 |
| 2021 MAZDA CX-30 |
| 2021 MAZDA CX-5 |
| 2021 MAZDA CX-9 |
| 2021 MAZDA MAZDA2 |
| 2021 MAZDA MAZDA3 |
| 2021 MAZDA MAZDA6 |
| 2021 MAZDA MX-5 |
Models from 2020
| 2020 MAZDA CX-3 |
| 2020 MAZDA CX-30 |
| 2020 MAZDA CX-5 |
| 2020 MAZDA CX-9 |
| 2020 MAZDA MAZDA2 |
| 2020 MAZDA MAZDA3 |
| 2020 MAZDA MAZDA6 |
| 2020 MAZDA MX-5 |
Models from 2019
| 2019 MAZDA CX-3 |
| 2019 MAZDA CX-5 |
| 2019 MAZDA CX-9 |
| 2019 MAZDA MAZDA2 |
| 2019 MAZDA MAZDA3 |
| 2019 MAZDA MAZDA6 |
| 2019 MAZDA MX-5 |
Models from 2018
| 2018 MAZDA CX-3 |
| 2018 MAZDA CX-5 |
| 2018 MAZDA CX-9 |
| 2018 MAZDA MAZDA2 |
| 2018 MAZDA MAZDA3 |
| 2018 MAZDA MAZDA6 |
| 2018 MAZDA MX-5 |
Models from 2017
| 2017 MAZDA CX-3 |
| 2017 MAZDA CX-5 |
| 2017 MAZDA CX-9 |
| 2017 MAZDA MAZDA2 |
| 2017 MAZDA MAZDA3 |
| 2017 MAZDA MAZDA6 |
| 2017 MAZDA MX-5 |
Models from 2016
| 2016 MAZDA CX-3 |
| 2016 MAZDA CX-5 |
| 2016 MAZDA CX-9 |
| 2016 MAZDA MAZDA2 |
| 2016 MAZDA MAZDA3 |
| 2016 MAZDA MAZDA6 |
| 2016 MAZDA MX-5 |
Models from 2015
| 2015 MAZDA CX-5 |
| 2015 MAZDA MAZDA3 |
| 2015 MAZDA MAZDA6 |
Models from 2014
| 2014 MAZDA CX-5 |
| 2014 MAZDA MAZDA3 |
| 2014 MAZDA MAZDA6 |
Models from 2013
| 2013 MAZDA CX-5 |
BULLETIN NOTES APPLICABLE MODEL(S) 2013-2023 CX-5 2016-2023 CX-3 2020-2023 CX-30 2014-2023 Mazda3 2016-2023 CX-9 2022-2023 MX-30 2014-2021 Mazda6 2016-2023 MX-5 2023 CX-50 2016-2023 Mazda2 (PR and Mexico spec) DESCRIPTION Some customers may report an odor or water in the HVAC system and upon inspection, the cabin air filter may be found to be wet. REPAIR PROCEDURE 1. Verify the HVAC and cowl drains are not restricted by debris or have hoses detached. a. Pour some water onto the cowl and make sure the water drains correctly. If the water drains out slowly, verify the drains are not restricted. b. Verify all drain hoses are attached to the HVAC unit and not restricted. If the cabin air filter is wet, replace it. 2. Because some car washes may use too much soap or have the water pressure set too high, instruct the customer to do the one of the following before entering a car wash • Set the HVAC system to recirculate with the blower at the lowest setting. • Turn off the HVAC system (until they exit the car wash). NOTE: If water continues to enter the HVAC system after following the instructions in step 2, contact Mazda Technical Hotline. WARRANTY INFORMATION If the drains are disconnected this is covered under warranty, otherwise customer pay. Use DSA if blocked by debris, CAF replacement. Page 1 of 1 04/04/2023 11:17 AM tlawrenc