2061195/3

Technical product information
Topic
Market
area
Brand
Transaction
No.
Level
Status
Release
date
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns
Australia E04 Bentley rest Asia and Australia (6E04),China 723 Volkswagen (Anhui) Automotive CO (6723),China 796 VW Import
Comp. Ltd (Vico), Beijing (6796),Germany E02 Bentley rest Europe (6E02),Japan E03 Bentley Japan (6E03),Korea, (South) E08
Bentley South Korea (6E08),United Arab Emirates E06 Bentley Middle East and Africa (6E06),United Kingdom E01 Bentley UK
(6E01),United States E05 Bentley USA and rest America (6E05)
Bentley
2061195/3
EH
Released for publishing
29-Sep-2023
New customer code
Object of complaint
information, navigation, communication, entertainment -> mobile telephone functions, customer portal,
applications -> customer portal application
Vehicle data
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Brand Designation Engine code Gearbox code Final drive code
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Documents
Document name
master.xml
INTERNAL
Complaint type
functionality -> without
function / defect
Position
Technical product information
Telephone Functionality Complaint - Minimum Standards Required For Analysis Of Concerns
Transaction No.: 2061195/3
Release date: 29-Sep-2023
Customer statement / workshop findings
The feedback method within this TPI is required should a complaint of telephone functionality and/or quality be reported.
Technical background
The minimum standards check list document within the Measure section is required to capture an accurate description of customer telephone
issues.
DO NOT SUBMIT A DISS QUERY WITHOUT ALL OF THE REQUESTED CHECK LIST INFORMATION ATTACHED WITHIN THE
QUERY
Production change
Not applicable
Measure
The check list below Must be completed and attached to the relevant DISS query, this will allow a full understanding of the customer complaint
and the circumstances in which the complaint becomes apparent.
Minimum Information Standards
Comments
Telephone make and model
Telephone Software Level At The Time Of The Complaint
Date When The Telephone Software Was Last Updated
--/--/----
Telephone Network
New Continental Series – New Flying Spur – Bentayga and Mulsanne
Read the 5F Control Module data and supply the Hardware and
Software Part Numbers
HW
SW
Previous Continental and Flying Spur Series
Telephone Control Module - 0077, Hardware And Software Part
Numbers
HW
SW
Clear / Concise Description Of The Customer Complaint
Is A Sound File Available? Please Attach To DISS Query
Yes or No
Is The Concern Related To A Geographical Location?
Yes or No
If Yes please provide details of the exact location in which the issue is
evident
Please Provide a Supporting Screenshot From The Bentley Corporate Website - Showing The Customers Telephone Compatibility - see
example below
INTERNAL
INTERNAL