2018 PETERBILT 389Peterbilt 389 2018

Complaint Information: Recalls, Investigations, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 189066 [USA]: Fastener failure can result in a loss of steering control, increasing the risk of a crash or injury.
    Paccar incorporated (paccar) is recalling certain 2018-2020 kenworth t270, t370, t440, t470, t660, t680, t880, t800, w900, w990; and 2018-2020 peterbilt 330, 337, 348, 365, 367, 389, 520, 567, and 579 vehicles. The dana d-series axle steer arm fasteners that attach the steering arm to the steering knuckle may fail.
    dealers will replace and torque the steer arm fasteners, at no charge. Owner notification letters were mailed november 8, 2022. Owners may contact kenworth customer service at 1-425-828-5888 and peterbilt customer service at 1-940-591-4220. Paccar's numbers for this recall are 22 pbb and 22 kwb.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 146636 [USA]: If the driver unknowingly operates the vehicle without the abs functioning, there would be an increased risk of a crash.
    Paccar incorporated (paccar) is recalling certain 2008-2019 peterbilt 330, 335, 337, 340, 348, 365, 367, 384, 386, 387, 388, 389, 567, 579 and 587 vehicles and 2008-2020 kenworth t170, t270, t370, t660, t680, t800, t880, and w900 vehicles equipped with namux software. In the event that the anti-lock brake system (abs) loses battery and/or ignition power to the controller, the dash warning light for the abs may not illuminate to warn the driver of the loss of abs. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard (fmvss) number 121, "air brake systems," and 136, "electronic stability control system on heavy vehicles."
    paccar will notify owners, and dealers will update the namux software within the cab control module, free of charge. Paccar issued owners an interim notification on june 4, 2020. The recall began may 26, 2020. Owners may contact kenworth customer service at 1-425-828-5888 or peterbilt customer service at 1-940-591-4220. Paccar's number for this recall is 20pbc and 20kwb.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 148234 [USA]: An electrical short circuit can increase the risk of a fire.
    Paccar incorporated (paccar) is recalling certain 2015-2020 peterbilt 365, 389, 567, and 579 vehicles equipped with a left-hand under hood jumper terminal (option code 2539410). The positive battery jumper terminal cable may be too long, allowing it to chafe against the left front suspension spring and result in an electrical short circuit.
    paccar will notify owners, and dealers will inspect the battery jumper terminal cables, and replace them as necessary, free of charge. The recall began april 30, 2020. Owners may contact paccar customer service at 1-940-591-4220. Paccar's number for this recall is 20pba.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 127296 [USA]: Unintended movement of a vehicle can increase the risk of a crash.
    Paccar incorporated (paccar) is recalling certain 2018-2019 peterbilt 337, 348, 365, 367, 389, 567, 579 and 587 trucks and 2018-2019 kenworth c500, t270, t370, t440, t660, t680, t800, t880 and w900 trucks equipped with automated manual transmissions. An internal component in the clutch assembly may fail, possibly resulting in unintended vehicle movement.
    paccar will notify owners, and dealers will update the transmission control module, free of charge. The recall began february 23, 2019. Owners may contact paccar customer service at 1-940-591-4220. Paccar's numbers for this recall are 18pbe and 18kwh.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 127159 [USA]: If the fuel line bursts, fuel may leak onto the road resulting in a roadway hazard for other motorists. the engine may also stall without warning, resulting in the vehicle's inability to restart, increasing the risk of a crash.
    Paccar incorporated (paccar) is recalling certain 2017-2019 kenworth c500, t600, t660, t680, t800, t880 and w900 trucks, as well as peterbilt 367, 386, 389, 567, 579 and 587 trucks, equipped with cummins isx15 or x15 diesel engines. In certain driving conditions, such as on a long down-hill grade, the fuel line may burst if the fuel pump cooling circuit screen becomes restricted.
    cummins will notify owners, and dealers will replace the suspect fuel pump cooling circuit screen, free of charge. The recall began november 21, 2018. Owners may contact paccar customer service at 1-940-591-4220. Paccar's number for this recall is 18e081.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 125709 [USA]: An engine stall can increase the risk of a crash.
    Paccar incorporated (paccar) is recalling certain 2017-2018 peterbilt 367, 389, 567, 579 and 587 trucks, and 2018 kenworth c500, t680, t800, t880 and w900 trucks equipped with cummins isx 15l engines. These engines have a fuel pump whose drive gear could possibly slip on its drive shaft, causing a fuel pump function loss, resulting in an engine stall.
    cummins will notify the vehicle purchaser, and cummins dealers will replace the fuel pumps, free of charge. The recall began july 1, 2017. Owners may contact cummins customer service at 1-800-286-6467 or paccar customer service at 1-425-468-7400. Paccar's number for this recall is C1909.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2020148 [Canada]: Lights and instruments
    Issue: on certain trucks, the warning light for the tractor anti-lock brake system (abs) may not turn on if the system loses power. If this happens, the driver will not get warning that the abs is not working properly. Note: this problem would also cause the traction control (tc) and electronic stability control (esc) lights not to turn on. Safety risk: if a driver is not warned that the abs is not working properly, there could be an increased risk of a crash. Corrective actions: paccar will notify owners by mail and instruct you to take your truck to a dealer to update the software for the cab control module (cecu).

  • Recall 2020090 [Canada]: Electrical
    Issue: on certain trucks, the battery cables to the jump-start terminal may be too long. As a result, the cables could contact and chafe against the left-front suspension leaf spring. If this happens, a short circuit could occur and cause the positive cable to overheat or melt. Note: this recall only affects trucks with a left-hand under-hood battery jumper terminal. Safety risk: an overheated or melted battery cable could create the risk of a fire. Corrective actions: the company will notify owners by mail and instruct you to take your truck to a dealer for an inspection of the jump-start terminal cables. If the cables are too long, they will be replaced.

  • Recall 2018739 [Canada]: Powertrain
    On certain vehicles equipped with an eaton automated manual transmission and electronic clutch actuator (eca), the clutch may have been manufactured improperly and could fail. If this occurs, the broken clutch components could prevent the transmission from disengaging or shifting to neutral. This could result in unintended vehicle movement, even if the parking brake is applied, increasing the risk of a crash causing injury and/or damage to property. Correction: dealers will recalibrate the transmission control module (tcm).

  • Recall 2018527 [Canada]: Fuel supply
    On certain trucks built with a cummins x15 or isx15 engine equipped with nylon fuel lines and a banjo bolt on the fuel pump, a blockage in the fuel cooling system may cause a fuel line to burst. This could result in a significant fuel leak onto the roadway, which would create a road hazard for other motorists. Additionally, this condition could also cause an engine stall without warning, without the ability to restart the engine. Both of these conditions may increase the risk of a crash causing injury and/or damage to property. Correction: cummins-authorized dealers will replace the affected nylon line with a steel line.

  • Recall 2018389 [Canada]: Brakes
    Certain vehicles may fail to conform to the requirements of canada motor vehicle safety standard (cmvss) 121 - air brake systems and cmvss 136 - electronic stability control systems for heavy vehicles. In the event that the anti-lock brake system (abs) loses battery and/or ignition power to the controller, the abs indicator lamp may not illuminate to warn the driver of the loss of abs, which is contrary to the requirements of the standards. This could result in the loss of abs function with no warning to the driver, which could increase the risk of a crash causing injury and/or damage to property. Correction: dealers will reprogram the cab control module.

  • Recall 2017361 [Canada]: Fuel supply
    On certain vehicles equipped with cummins isx 15 engines and certain fuel pumps, the drive gear on the fuel pump may spin loose on the drive shaft. This could result in a loss of pumping function, which could result in an engine stall without warning and not being able to be restarted, which could increase the risk of a crash causing injury and/or damage to property. Correction: cummins-authorized dealers will replace the fuel pump.

  • Recall 2022210 [Canada]: Steering
    Issue: on certain trucks, the fasteners that attach the steer arm to the steering knuckle may fail. If this happens, the steer arm could separate from the steering knuckle and cause a loss of steering control. Note: this recall only affects trucks equipped with a dana d-series steer axle. Safety risk: a loss of steering control could increase the risk of a crash. Corrective actions: paccar will notify owners by mail. The corrective actions for this recall are under development.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • 32-019 - STRUCTURE: Fix as fail a?? Chassis that were manufactured with certain battery cable routing brackets may experience rubbing or chafing of the battery cables.
  • 01-082 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:CONDENSOR/EVAPORATOR: Certain model 389 chassis are experiencing freezing of the a/c evaporator or frosting of the compressor and suction line. A field resolution is available to solve this issue.
  • 34-093 - ELECTRICAL SYSTEM: 34-093 model 389 78-inch sleeper 12v power port supplier change
  • 23-005 - VEHICLE SPEED CONTROL: Clutch pedal linkage lubrication service interval information is missing from the service manual for model 365, 367, and 389 chassis.
  • 45-064 - ENGINE AND ENGINE COOLING: Info only - paccar is introducing over-the-air (ota) software updates for engine my17 and newer chassis equipped with cummins x15, x12, isx12, isx12n, l9n, px-7, and px-9 engines the technology will leverage the existing remote diagnostic c
  • 14-043 - SUSPENSION: Fix-as-fail on certain chassis with low air leaf suspension or low-low air leaf suspension, the height control valve (hcv) arm may be rubbing on other components when the bend in the arm is facing outboard. Flipping the bend in the hcv arm
  • 13-060 - BRAKES (PWS): The service information for bendix air dryer maintenance is being updated to include new procedures.
  • 51-013 - EQUIPMENT: Due to major data carriers phasing out 3g networks, chassis currently utilizing first generation peoplenet mobile gateway (pmg001) will experience severe 3g service degradation as early as january of 2022. Chassis currently utilizing 3g ant
  • 21PBM - SERVICE BRAKES, HYDRAULIC: ??A?A?Safety recall ??A?A? Work brake may unintentionally disengage ??A?A? Nhtsa id: 21v906, tc: 2021-713. The work brake (also known as winch brake) may unintentionally disengage during winching operations, releasing the service brakes, in
  • 43-071 - FUEL SYSTEM, DIESEL: Fix-as-fail a?? Due to undersupply issues, only a limited supply of diesel exhaust fluid (def) sensors are available. As a temporary solution, after paccar confirms a def sensor is not available, a temporary software update will allow a veh
  • E271 - ENGINE AND ENGINE COOLING: An engine software update is required to resolve obd system readiness, def doser diagnostics, and otherobd system software related issues.
  • E265 - ENGINE AND ENGINE COOLING: Selected engines have been identified to receive a camshaft inspection and an update for improved camshaft lubrication.
  • 02-160 - EQUIPMENT ADAPTIVE/MOBILITY: Information only a?? Windshield washer pumps have a high no trouble found rate. Washer pumps may fail to spray due to a clogged filter.
  • 116-1 - EQUIPMENT: Smartnav 2.0 hardware retrofit for quality validation and vehicle validation units.
  • 13-055 - SERVICE BRAKES, AIR: Fix as fail: peterbilt has introduced an improved mounting bracket for low mount air tanks for vehicles built between january 01, 2017 and july 06, 2020. Torsional vibration may stress the currently-installed brackets and cause them to fai
  • 02-158 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Fix as fail: peterbilt has determined that certain model 348, 365, 367, 382, 384, 386, 388, 389, 567, 579, and 587 trucks, built between 4/13/2010 and 3/16/2020 and equipped with a flush mounted battery box, utilized rubber washers that co
  • 13-054 - BRAKES (PWS): Fix-as-fail - bendix new-gen lightweight steer axle drum brake spider cracking
  • 32-015 - ELECTRICAL SYSTEM: Information only: this bulletin provides dealers with a battery warranty quick reference guide to ensure the appropriate tests for battery warranty are performed in order to prevent battery warranty claims filed with incorrect or incomplet
  • 43-067 - STRUCTURE: Fix as fail: for all conventional models, except 387/587, equipped with side-of-cab (a??Soca??) exhaust and built from 03/6/2006 to 1/20/2020, the clamps that secure the soc exhaust stacks may not be tightened properly. This may allow the
  • 11-001 - POWER TRAIN: Information only: hendrickson softek front axle maintenance intervals and requirements.
  • 18PBB - EQUIPMENT ADAPTIVE/MOBILITY: Safety recall bulletin: updated with permanent repair path for phase 1 vehicles. The tractor abs lamp may not illuminate when abs controller loses battery and/or ignition power. Nhtsa recall number is 18v368. Non compliance to fmvss and
  • 20PBA - EQUIPMENT: "safety recall: nhtsa recall number is 20v130. A defect, which relates to motor vehicle safety, may exist in certain model 365, 389, 567, and 579 vehicles manufactured between april 18, 2014 and march 09, 2020 with a left-hand under hood
  • 20 PBC - SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT: Safety recall interim bulletin: the tractor abs lamp may not illuminate when abs controller loses battery and/or ignition power. Nhtsa recall number is 20v199 non compliance to fmvss and cmvss 121 and 136. Resolution is to reflash softwa
  • 43-066 - STRUCTURE: Def tank covers may become loose and potentially crack on vehicles built before october 2019 with def tank part number m86-6221-003**(tank-def medium assy) and m86-6222-003**(tank-def large, assy). Resolution is to resolve the vibration on
  • 34-085 - VEHICLE SPEED CONTROL: Information only ⿿ vehicles may have the connector seals on the wheel speed sensor incorrectly installed, which may lead to water intrusion and corrosion in some vehicles.
  • 20PBA - ELECTRICAL SYSTEM: Safety recall interim bulletin: peterbilt has decided that a defect, which relates to motor vehicle safety, may exist in certain model 365, 389, 567, and 579 vehicles manufactured between april 18, 2014 and september 30, 2019 with a left-ha
  • 32-016 - EQUIPMENT: Information only: proper jump-starting voltage will eliminate high voltage related issues and equipment damage.
  • 34-085 - ELECTRICAL SYSTEM: Information only: vehicles may have the connector seal on the wheel speed sensor incorrectly installed, which may lead to sensor corrosion.
  • 03-071 - ELECTRICAL SYSTEM:SOFTWARE: Information only - vehicles built with namux software from 2013 to present may experience accuracy issues with the tachometer. The issue can be temporarily resolved using any one of the included procedures.
  • 01-075 - ENGINE AND ENGINE COOLING: Information only: this bulletin provides guidance for repairing an air-conditioning system after internal failure of the a/c compressor.
  • 16-041 - SUSPENSION: Non safety campaign: peterbilt has determined that certain model 365, 384, 386, 388, 389, 3895, 587 and 579 vehicles built between march 27, 2012 and january 20, 2019 with flex air suspension in a 6x2 configuration have u-bolts that may fa
  • TIB43-062 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Information only ??A?A? This bulletin provides information about the california air resources board (carb) periodic smoke inspection program (psip) and heavy duty vehicle inspection program (hdvip).
  • 42-056 - ENGINE AND ENGINE COOLING: Fix-as-fail -??A? Composite fittings used in the cooling system may crack, resulting in coolant leaks. Brass fittings are available to replace the composite fittings.
  • 42-058 - ENGINE AND ENGINE COOLING: Fix-as-fail: two separate causes have been identified as root cause of intermittent low coolant indicator illumination.
  • 23-003 - POWER TRAIN: Fix as fail: vehicles with eaton ultrashift plus or fuller advantage automated transmissions may display fault codes and/or have clutch release problems due to broken clutch levers. Resolution is to replace the clutch.
  • 34-066 - ELECTRICAL SYSTEM: Information only - quick reference guide for electric harness damage repairs.
  • 34-077 - EQUIPMENT:ELECTRICAL: Information only: proper instructions for closure of power distribution box cover to prevent corrosion.
  • 13-049 - ELECTRICAL SYSTEM:SOFTWARE: Information: bendix acom software version 6.16.5.0 for diagnostics may introduce an unrecoverable error. Notice to dealers to replace this version with older software version until bendix introduces new version.
  • 45-059 - ENGINE (PWS): Non-safety campaign: vehicles built with my2018 paccar mx engine may have improper grounding from the air dryer pressure ground signal. Improper grounding creates faults and signal noise and potential dtcs.
  • 03-064 - ELECTRICAL SYSTEM: Information - recommended practices for updating esa software
Known Recall Investigations
  • Quarter fender failures investigation as of 20200921

    The office of defects investigation (odi) is opening this preliminary evaluation (pe) on model year (my) 2017 - 2019 peterbilt and kenworth vehicles equipped with quarter fenders. Odi has received reports with allegations of quarter fender failures resulting in road debris or collateral damage to the subject vehicle. Peterbilt and kenworth vehicles are highly customizable, with several options for fenders.Quarter fenders are approximately two feet by two feet square and can be made of either plastic or metal.N some events the plastic fenders have fractured leaving only the mounting tube. The separated pieces of plastic or metal fenders pose a safety risk to both the subject vehicle and other motorists and pedestrians who may be struck by the separated fender.Odi is aware of one (1) consumer complaint alleging multiple separations. One such separation reportedly damaged the air brake system. Odi is aware of additional fleet reports of quarter fender failures.During complainant interviews, odi learned that the alleged defect in the plastic fenders may be limited to a specific production period. Fleet interviews indicated that only factory equipment fenders fractured, and replacements performed better.A preliminary evaluation has been opened to determine the frequency and severity of this failure mechanism and understand the conditions that might influence this failure on the subject vehicles.The odi report cited above can be reviewed at: http://www-odi.Nhtsa.Dot.Gov/owners/searchnhtsaid using complaint identification number 11349017.

  • Intermittent loss of power steering assist investigation as of 20200501

    On may 1, 2020, the office of defects investigation (odi) opened pe20006 to investigate complaints of intermittent loss of power steering assist in daimler truck north america (dtna), volvo trucks of north america (volvo) and paccar vehicles equipped with a zf/trw (trw) thp60 steering gear.  the investigation focused on 2010-2020 dtna freightliner cascadia, m2 and wst; volvo vn, vah and vhd and paccar 337, 365, 389, 567, 579 model vehicles.Field reports and interviews with fleet drivers allege that high power steering fluid temperatures could result in internal seal and bearing failures causing pressure fluctuation, affecting left and right-hand turns.  the inability of the driver to steer the vehicle as intended can increase the risk of a crash and injury. Odi analyzed data provided by trw, dtna, volvo, and paccar in response to individual information request letters.Odi found that most failures occurred within the first two years and/or 50,000 miles of service.  the claim rate decreased with time and miles in service and remained less than 0.5%. Odi normalized data from each of the manufacturers and determined that there was not a substantial difference in the failures.Additionally, trw improved a seal in the steering gear in december 2015.Trucks built on or after 2016 (as 2017 and newer model years) show a decreasing trend of failures. In view of the overall low failure rate, the nature of early-life failure, and failure rate trending downward for model years 2017 and newer, this preliminary evaluation (pe) is closed.  the closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.The agency reserves the right to take additional action if warranted by future circumstances. To review the odi reports cited in the closing resume odi report identification number document, go to nhtsa.Gov.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • C1909 [1] Ride Control RF Shock Actuator Circuit Failure
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date

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