ITB12-054B

Classification:
Reference:
Date:
EL12-061b
ITB12-054b
September 28, 2016
NO AUDIO DURING PHONE CALL WITH APPLE iOS 10,
NAVIGATION SYSTEM REBOOTS, AND/OR AUDIO CONTROLS
WILL NOT RESPOND
This bulletin has been amended. The Title and IF YOU CONFIRM section have been revised.
No other changes have been made. Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2010 – 2012 EX35 AWD (J50) All
2013 EX37 AWD (J50)
Built before JN1BJ0HR(*)DM 481095 and Nov 5, 2012
2010 – 2012 FX35 (S51)
2013 FX37 2WD (S51)
2013 FX37 AWD (S51)
2010 – 2013 FX50 AWD (S51)
All
Built before JN8CS1MU(*)DM 141524 and Oct 31, 2012
Built before JN8CS1MW(*)DM 173144 and Oct 31, 2012
Built before JN8BS1MW(*)DM 100210 and Nov 2, 2012
2010 – 2013 G37 Sedan 2WD (V36)
Built before JN1CV6AP(*)DM 301905 and Nov 2, 2012
Built before JN1CV6AP(*)DM 716327 and Oct 31, 2012
2010 – 2013 G37 Sedan AWD (V36)
Built before JN1CV6AR(*)DM 352299 and Nov 2, 2012
Built before JN1CV6AR(*)DM 757548 and Oct 31, 2012
2010 – 2013 G37 Coupe 2WD (CV36)
Built before JN1CV6EK(*)DM 921537 and Nov 2, 2012
2010 – 2013 G37 Coupe AWD (CV36)
Built before JN1CV6EL(*)DM 981193 and Nov 2, 2012
2010 – 2013 G37 Convertible (HV36)
Built before JN1CV6FE(*)DM 771227 and Nov 2, 2012
2011 – 2013 QX56 (Z62) 2WD Built before JN8AZ2NF(*)D9 530729 and Nov 8, 2012
Built before JN8AZ2ND(*)D9 730135 and Nov 7, 2012
2011 – 2013 QX56 (Z62) AWD Built before JN8AZ2NC(*)D9 330365 and Nov 7, 2012
Built before JN8AZ2NE(*)D9 041594 and Nov 8, 2012
EQUIPPED
WITH
2011 – 2013 M37 2WD (Y51)
2011 – 2013 M37 AWD (Y51)
2011 – 2013 M56 2WD (Y51)
2011 – 2013 M56 AWD (Y51)
2013 M35h Hybrid (HY51)
Built before JN1BY1AP(*)DM 512807 and Oct 31, 2012
Built before JN1BY1AR(*)DM 602663 and Oct 31, 2012
Built before JN1AY1AP(*)DM 540111 and Nov 1, 2012
Built before JN1AY1AR(*)DM 590112 and Nov 2, 2012
Built before JN1EY1AP(*)DM 650137 and Nov 1, 2012
2013 JX35 (L50)
Built before 5N1AL0MM(*)DC 331754 and Dec 14, 2012
Built before 5N1AL0MM(*)DC 333170 and Jan 03, 2013
Navigation (This bulletin applies to the above models equipped with navigation.)
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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IF YOU CONFIRM
One or more of the following is occurring on an Applied Vehicle:

Incoming call cannot be heard or received when using iPhone with version iOS 10 or later installed.

Incoming call cannot be heard or received when using iPhone 5, iPhone 5c, iPhone 5s, iPhone SE,
iPhone 6/6 Plus, iPhone 6s/6S Plus, iPhone 7/7 Plus.

Popping noise from the vehicle’s speakers when ignition is turned ON after entering the vehicle, if the
customer was on a Bluetooth Handsfree call that connected to the vehicle mid call.
NOTE: Do not install this software update for Bluetooth Sound Quality concerns. Refer to bulletins
ITB09-035, ITB11-040, ITB12-062 or ITB12-063 to resolve.

Specific addresses cannot be entered.

System reboots when:




On long trips with a destination set
Within a few minutes of starting the vehicle
A destination set or during the process of setting
The logo appears after the system shuts off

System locks up with many functions occurring at one time (USB, Bluetooth, MP3, vehicle in
reverse/camera operating, etc.).

POIs are missing (application disc of new “map update” was not installed).
ACTION
Follow the Service Procedure to load the Re-programming Software DVD referenced in the Parts Information section on
the next page.
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ITB12-054b
PARTS INFORMATION
Re-programming software DVD required for
this procedure:

Each retailer has been mailed one
NTB12-070/ITB12-054 Re-programming
Software DVD, free of charge, from Clarion.

Should you require an additional
NTB12-070/ITB12-054 Re-programming
Software DVD due to loss or damage, it can
be ordered free of charge by contacting
Clarion toll free at 1-800-347-8933.
Figure A
SERVICE PROCEDURE
NOTE:

This procedure will take 10-20 minutes with the ignition ON and will require the DVD to be inserted
twice to complete the update.

Before starting the procedure, make sure to attach the GR8 to the vehicle battery and set it to power
supply mode.
1. Set the parking brake.
2. Turn the ignition ON and keep the transmission in Park or Neutral.

The Navigation start-up screen should display.

If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn
the ignition ON again.
3. Wait more than 1 minute.
4. Turn the Bluetooth OFF.
5. Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
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ITB12-054b
6. Load “NTB12-070/ITB12-054 Re-programming Software” DVD into CD slot of the audio unit.

If the screen in Figure 1 is displayed, this
update has already been performed and this
bulletin does not apply.
 Turn the Bluetooth back ON and remove
the DVD from the CD slot.
Figure1

If “Now preparing loading” shown in Figure 2
is displayed, follow the on screen Caution
while the Navigation is updated.
Figure 2
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ITB12-054b
7. During the first part of the update process 3 more
screens will be displayed along with a
percentage of completion (progress) bars:

Rewriting boot data (Figure 3)

Rewriting program data (Figure 4)

Rewriting language data (Figure 5)
Figure 3
IMPORTANT:
Once the re-programming has started:

Do not eject the DVD while it is loading.

Do not change the ignition position until the
DVD has been loaded.
Figure 4
Figure 5
8. When the first part of the program has finished
loading:

“Program loading is completed” will be
display (Figure 6).

The Re-programming Software DVD will
automatically eject.
9. Remove the DVD and continue to
the second part of the update in
step 10.
Figure 6
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ITB12-054b
10. After the DVD is removed, the screen in
Figure 7 “Please insert disc” may ask to
reinstall the same Re-programming Software
DVD for a second time.

If not, the re-programming is complete.
Proceed to step 13.

If so, re-insert DVD disc.
 At the top of the screen “Program
Loading (2nd)” will be displayed.
Figure 7
11. “Rewriting boot data” and “Rewriting program
data” will be displayed once the DVD is
reinstalled.
IMPORTANT:
Figure 8
Once re-programming has started:

Do not eject the DVD while it is loading.

Do not change the ignition position until the
DVD has been loaded.
Figure 9
12. After the reprogram has completed:

“Program loading is completed” will be
display (Figure 10).

The Re-programming Software DVD will
automatically eject.

The Navigation system will restart.

Proceed to step 13.
Figure 10
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ITB12-054b
After Navigation has restarted:
13. To confirm that the Navigation version has been successfully updated, load the DVD into the CD slot for a
third time.

If Figure 1 is displayed it indicates that the re-program has been completed.
 If complete go to step 14.

If Figure 2 is displayed, allow the update to complete (steps 7-12) and follow the on screen instructions,
then perform step 13 to confirm the re-program has completed.
14. Eject DVD.
15. Turn the Bluetooth back ON.
16. The procedure is complete. Turn the ignition OFF.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM DIA
DVD NAVIGATION – RE-PROGRAMMING
RX2JAA
7/7
ZE
32
FRT
0.2
ITB12-054b