PIC4801E

Bulletin No.: PIC4801E
Date: Nov-2012
Subject:
OnStar Turn By Turn / TBT Feature Inoperative
Models:
2006-2013 GM Passenger Car and Light Duty Trucks With OnStar Gen7, Gen8, or Gen9
This PI was superseded to update recommended field and model years. Please discard PIC4801D.
The following diagnosis might be helpful if the vehicle exhibits the symptom(s) described in this PI.
Condition/Concern
The OnStar Center is unable to provide Turn by Turn service.
Recommendation/Instructions
Turn by Turn inop Diagnostic information:
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Turn by Turn feature is only available on Gen 7 and up OnStar systems.
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OnStar system must be activated and configured in order to have Turn by Turn services.
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Vehicle must have Anti-Lock Brakes System to have Turn by Turn feature.
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Vehicle must be in a cellular market that supports Turn by Turn. (Packet Data market)
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Vehicle must have an accurate GPS location.
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If power has been cycled, the vehicle must be driven 5 miles with two 90 degree left and right turns to recalculate dead reckoning.
1.
Verify no DTC’s are present in vehicle ABS and VCIM.
2.
Perform an OnStar blue button press and ask the advisor for a Turn by Turn route. Is the advisor able to give a TBT route?
3.
Make an outgoing call and one incoming call (this helps with any cellular diagnostic that may be performed by the cellular carrier).
If normal Diagnostics do not lead to a resolution, the following information will need to be retrieved from the TECH2 or GDS2 before calling General Motors
Technical Assistance.
From the TECH2 select MODULE 2 INFO and obtain the following:
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8 digit GM part number:
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Electronic Serial Number (ESN):
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VCI module station ID:
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Module ID:
–
MIN:
–
MDN
From the TECH2 select DATA DISPLAY and obtain the following:
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signal strength: (if available)
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signal type: (if available)
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trans id: (if available)
From the TECH2 select CELLULAR INFORMATION and obtain the following:
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call mode:
1
–
current system ID:
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digital home NID:
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digital home SID:
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PRL outdated status:
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PRL version number:
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off board navigation (Gen 7):
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network access:
–
username:
From the MDI/GDS2 select the IDENTIFICATION INFORMATION and obtain the following:
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end model part number
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mobile equipment identifier
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OnStar customer identifier
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module generation identifier
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current transceiver identifier
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off board navigation
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network access identifier
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call mode
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mobile identification number
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mobile directory number
From the MDI/GDS2 select the SIGNAL STRENGTH DATA and obtain the following:
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GSM signal strength (if available)
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signal type (if available)
From the MDI/GDS2 select Data Display then from the drop down, select GPS DATA and obtain the following:
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dead reckoning calibration
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position calculation method
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date/hour/minute/second
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GPS signal
Perform an outbound and inbound OnStar personal call:
Inbound: What are the results?
Outbound: What are the results?
OnStar key press: What are the Results?
Please follow this diagnostic or repair process thoroughly and complete each step. If the condition exhibited is resolved without completing every step, the
remaining steps do not need to be performed.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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