08-08-44-015E

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
08-08-44-015E
October, 2014
INFORMATION
Subject:
Information on Inappropriate Warranty Claims Submitted for Damaged Radios and
Instrument Panel Clusters (IPCs)
Models:
2015 and Prior GM Passenger Cars and Trucks
This bulletin has been revised to add the 2015 model year. Also, the Customer Enthusiasm
information has been moved to the beginning of the bulletin to provide additional focus on
what is required by GM. Please discard Corporate Bulletin Number 08-08-44-015D.
Radios and Instrument Panel Clusters (IPCs) have been returned to the Electronic Service Centers (ESCs) and
suppliers with physical damage that makes problem analysis difficult and the root cause impossible to determine.
Many of these parts have been submitted for warranty reimbursement when it is obvious that the damage is not
covered under the terms of the GM New Vehicle Warranty.
Navigation Radios, Radios and Instrument Panel Clusters (IPCs) with physical damage must be reviewed with the
District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process (DM-CCSP)
(Canada) for appropriate coverage prior to obtaining a replacement unit under a warranty claim. The dealership must
note the District Manager Aftersales (DMA) (U.S.) or District Manager-Customer Care and Service Process
(DM-CCSP) (Canada) approval on the R.O. along with the reason for the goodwill assistance.
Example of Properly Filled Out R.O. Form
Labor
Code
3431030
Description
Instrument Cluster, Replace
Part Number
Transaction
Type
Labor Time
Cust
Enthusiasm
12345678
ZREG
0.4
X
A Customer Enthusiasm repair is performed when the failure is determined not to be a defect in material and
workmanship, but the Service Agent would like to cover the repair because of customer loyalty. Normally these
repairs would be the owner's responsibility, but GM has decided to participate in the repair to create customer
enthusiasm. In these instances, when the transaction is being submitted, Service Agents must select the “Customer
Enthusiasm” check box. This warranty repair must be very well documented by service management in this
Complaint, Cause and Correction fields.
If a damaged unit is being exchanged outside of warranty, contact the ESC directly and state that it is not a warranty
claim. Refer to the latest version of Corporate Bulletin Number 08-08-44-029 for ESC contact information.
Examples of Components with Non-Warrantable Damage
The following illustrations show damaged components that should not be repaired under terms of the GM New
Vehicle Warranty.
2127807
•
The illustration above shows an IPC with a cracked lens.
2127814
•
The illustration above shows a radio with a cracked display window.
2127829
•
The illustration above shows a radio with damaged mounting tabs.
2127838
•
The illustration above shows an IPC with chemical damage to the lens.
2127860
•
The illustration above shows a navigation radio with a cracked display window.