05-08-44-024E

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
05-08-44-024E
October, 2016
INFORMATION
Subject:
Return or Reimbursement of Customer Owned CDs, DVDs or Navigation Discs
Models:
2017 and Prior GM Passenger Cars and Trucks
This Bulletin has been revised to add Model Years and update transaction submission
instructions. Please discard Corporate Bulletin Number 05-08-44-024D.
The Electronic Service Centers (ESCs) will attempt to
retrieve and return customer owned CDs, DVDs or
Navigation (NAV) discs stuck, jammed, or damaged in
a returned unit. If the personal property has not been
returned in a reasonable amount of time, the dealer
may reimburse the customer for the cost of the
personal property. Reimbursement may also be made if
the personal property is returned damaged. If the NAV
unit is being replaced for a stuck, jammed, damaged
NAV disc, it will be necessary to order a new NAV disc
from the disc center. Do not wait for the ESC to return
the old NAV disc when replacing the NAV radio.
Dealer Actions Required
• Notify the ESC at time of order that the unit being
sent in contains stuck/jammed personal property.
(If concern is damaged or stuck NAV disc, contact
the NAV disc center at 1-877-NAVDISC
(1-877-628-3472) to obtain a new NAV disc*).
•
•
•
Provide the ESC with the customer's name,
address, and description of the personal property.
Advise the customer that all efforts will be made to
return the personal property. If the personal
property is not received in a reasonable amount of
time, advise the customer to contact the
dealership for reimbursement.
To process a reimbursement, obtain reasonable
documentation from the customer regarding the
item's current value. This may consist of a receipt
or estimate from a reputable source. Reimburse
the customer the agreed upon value. Submit a
transaction to Global Warranty Management
(GWM) using the following information:
Transaction Type
Labor Operation
Parts
Labor
Net Item / Admin
Allowance
Net Item /
Reimbursement
ZREG
0600018
N/A
N/A
Up to $20
Actual Value
Please ensure that all dealership service and parts
personnel are aware of these procedures. If you have
any questions, please contact the Dealer Business
Center. In Canada, contact the District Manager Customer Care and Service Process (DM-CCSP).
*GM Navigation Disc Center
• 1-877-NAV-DISC (1-877-628-3472)
• United States: www.gmnavdisc.com/dealer/us
• Canada: www.gmnavdisc.com/dealer/ca
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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