09-00-89-016E

File in Section:
Bulletin No.:
Service Bulletin
Date:
00 - General Information
09-00-89-016E
October, 2016
WARRANTY ADMINISTRATION
Subject:
Labor Operation 0600014 – Suspected Tampering or Vehicle Modifications
Models:
2017 and Prior GM Passenger Cars and Trucks
Attention: This Bulletin also applies to any of the above models that may be Export from North
America vehicles.
This Bulletin has been revised to add the 2017 Model Year and update the information.
Please discard Corporate Bulletin Number 09-00-89-016D.
The purpose of this warranty administration bulletin is
to provide retail and wholesale service personnel with
the policies/procedures and the warranty claims
submission procedures that support the suspicion of
tampering to a vehicle's electrical, chassis/body or
propulsion system.
Labor Operation 0600014 – Suspected Tampering
Labor operation 0600014, Documentation of Vehicle
Tampering or Non-GM Vehicle Modifications can be
used to reimburse the dealership for the time used to
identify and document customer concerns that the
dealership has determined are the result of tampering
or non-GM vehicle modifications to a vehicle.
Tampering is defined as causing intentional
modification to a vehicle or vehicle components and is
not covered under the terms of the GM New Vehicle
Limited Warranty.
Tampering can include, but is not limited to:
• inducing an electrical component and/or system
failures
• disconnecting wires or connectors
• intentional contamination of fluids
Non-GM vehicle modifications include, but are not
limited to:
• installation of non-GM accessories
• installation of suspension lowering or lift kits
• installation of aftermarket tires and/or wheels
• installation of “power-up chip” and/or non-GM
control module calibrations.
Copyright 2016 General Motors LLC. All Rights Reserved.
The new 0600014 labor operation is to be used to
reimburse the dealership for identifying and
documenting tampering or non-GM vehicle
modifications. If tampering and/or non-GM vehicle
modifications are suspected as the root cause for a
customer's concerns, please follow the guidelines
below:
• When the 0600014 labor operation is used,
thoroughly document your findings on the job card
to support the use of the 0600014 labor operation.
All straight time must be documented and
authorized by Service Management.
• The 0600014 labor operation can be used
independently.
• The job card must document accurate and
detailed facts supporting the condition and cause.
Attach to the transaction any supporting
photographs or applicable documentation.
• U.S. Dealers: Notify the Fixed Operations
Manager (FOM) of the situation.
• Canadian Dealers: Notify the District Manager Customer Care and Service Process (DM-CCSP)
of the situation.
If the dealership management in concert with the FOM/
DM-CCSP decides, in the interest of customer
satisfaction, to perform repairs related to tampering or
non-GM vehicle modifications, the repair order must
clearly document that the work performed is not being
done to correct a warrantable defect in material or
workmanship. Transactions should be submitted using
the appropriate repair labor operation and the dealer
must check the Customer Enthusiasm indicator in
Global Warranty Management.
Dealer Service Management must be involved in any
situation that would justify the use of labor operation
0600014 and all claims will have to be submitted with
“Request for GM Authorization” routed to the Warranty
Support Center (WSC) or District Manager - Customer
Care and Service Process (DM-CCSP) in Canada.
Page 2
October, 2016
Bulletin No.: 09-00-89-016E
With the proper documentation, and with the assistance
of your Zone Team members, it may be appropriate to
initiate the Warranty Block procedures outlined in the
GM Service Policy & Procedures Manual.
Global Warranty Management (GWM) Example
Repair Performed
Part
Count
Part No.
CC
Labor Op
Labor Hours
Suspected Tampering
0
—
090
0600014
0.2
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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