S-SB-0036-08 Rev
Service Bulletin Details
Public Details for: S-SB-0036-08 Rev
If a creak, tick, or rattle noise is heard at the top of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield. This bulletin provides the recommended repair procedure to eliminate th
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S-SB-0036-08 Rev1 July 29, 2008 Upper Windshield Tick Noise Service Category Vehicle Exterior Section Window/Glass Market USA Applicability YEAR(S) MODEL(S) 2004 – 2013 FR-S, iQ, iQ EV, tC, xA, xB, xD ADDITIONAL INFORMATION REVISION NOTICE April 2, 2013 Rev1: • Applicability has been updated to include 2010 – 2013 model year Scion vehicles. • Warranty Information, Stopper Locations, and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes SB No. NV009-06. • Applicability has been updated to include 2009 model year applicable vehicles. Service Bulletin No. NV009-06 is Obsolete and any printed versions should be discarded. Be sure to review the entire content of this service bulletin before proceeding. Introduction If a creak, tick, or rattle noise is heard at the top of the windshield, the source of the noise may be the two windshield stoppers bonded to the top of the windshield. This bulletin provides the recommended repair procedure to eliminate these types of noises from the windshield area. Required Tools & Equipment SPECIAL SERVICE TOOLS (SST) Plastic Pry Tool Set* PART NUMBER QTY 00002-06000-01 1 * Essential SST. NOTE Additional SSTs may be ordered by calling 1-800-933-8335. © 2013 Toyota Motor Sales, USA Page 1 of 6 Rev1 S-SB-0036-08 July 29, 2008 Page 2 of 6 Upper Windshield Tick Noise Warranty Information OP CODE DESCRIPTION TIME MODEL OFP FR-S SU003-01889 T1 T2 91 41 iQ iQ EV NV5019 Remove Top Windshield Locating Pins (2) 0.4 tC xA 56116-22050 xB xD APPLICABLE WARRANTY • This repair is covered under the Toyota Comprehensive Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. • Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2013 Toyota Motor Sales, USA S-SB-0036-08 Rev1 July 29, 2008 Page 3 of 6 Upper Windshield Tick Noise Stopper Locations MODEL TOP OF WINDSHIELD QTY FR-S Yes 2 iQ Yes 2 iQ EV Yes 2 tC Yes 2 xA Yes 2 xB Yes 2 xD Yes 2 Figure 1. Figure 2. Stoppers : 1 1 Stopper Locations © 2013 Toyota Motor Sales, USA Rev1 S-SB-0036-08 July 29, 2008 Page 4 of 6 Upper Windshield Tick Noise Repair Procedure Upper Windshield Glass Stoppers 1. Refer to the appropriate model year Repair Manual for the proper procedure to obtain access to the windshield stoppers. NOTICE It is very important that the front of the headliner be lowered carefully and slowly. Applying too much downward force on the headliner will cause it to develop a permanent crease in the surface material. The stoppers are located on the inside of the passenger compartment behind the windshield glass blackout section (near the top front edge of the metal roof opening). The stoppers are typically located 200 – 250 mm (7.9 – 9.8 in.) inboard of the top corners of the windshield glass. Figure 3. 1 1 200 – 250 mm (7.9 – 9.8 in.) 2 2 © 2013 Toyota Motor Sales, USA 200 – 250 mm (7.9 – 9.8 in.) Rev1 S-SB-0036-08 July 29, 2008 Page 5 of 6 Upper Windshield Tick Noise Repair Procedure (Continued) Upper Windshield Glass Stoppers (Continued) 2. Cut OFF the tip of the plastic stopper as shown in Figure 4. NOTE Stopper design varies by vehicle model and may not appear exactly as shown below. See Figure 2 for a photo of actual stoppers. HINT It is sometimes necessary to bend the metal body tab down to gain access to the shaft of the stopper. Figure 4. 1 2 3 1 2 3 5 4 1 Windshield Glass 4 Fragment of Glass Stopper 2 Roof Panel 5 Cut 3 Glass Stopper © 2013 Toyota Motor Sales, USA S-SB-0036-08 Rev1 July 29, 2008 Page 6 of 6 Upper Windshield Tick Noise Repair Procedure (Continued) Upper Windshield Glass Stoppers (Continued) 3. Once the tip of the stopper has been removed, use a screwdriver to open a gap between the roof panel and the remainder of the plastic windshield stopper. NOTICE Apply tape to the screwdriver tip before use to prevent scratching. Figure 5. 1 2 1 Opening Gap 2 Roof Panel 4. Test drive vehicle prior to reassembly to confirm that the noise has been eliminated. 5. Reassemble the vehicle. © 2013 Toyota Motor Sales, USA