08-08-44-029D

File in Section:
Bulletin No.:
Service Bulletin
Date:
08 - Body and Accessories
08-08-44-029D
January, 2014
INFORMATION
Subject:
Updated Warranty and Goodwill Exchange Program for Electronic Products
(U.S. and Canada Only)
Models:
2014 and Prior GM Passenger Cars and Trucks
This bulletin has been revised to add the 2014 model year and update the Electronic Service
Center information. Please discard Corporate Bulletin Number 08-08-44-029C.
The following electronic products are serviced by this
program:
– Radios
– CD Players
– DVD Players
– Night Vision Cameras
– Heads-Up Displays
– Infotainment Systems
– OnStar®*
– XM Radios
– Navigation Systems
– Instrument and Display Units
– ICS (Infotainment Center Stack)
– RCA (Radio Control Assembly)
– HMI (Human Machine Interface)
– Battery (Volt and eAssist)
*Certain generations of OnStar VCIMs are on a parts
restriction program. Refer to the latest version of
Corporate Bulletin Number 03-08-46-004.
The following steps should be taken by a Dealer when
one of the above electronic parts requires replacement
under warranty or a goodwill policy.
1. Determine the correct part number of the defective
unit. This can be done by using the Scan Tool
(Tech 2 or GDS) or removing the unit for
inspection. The part number should NOT be
obtained from the GM Parts Catalog, but should
always be off the unit.
2. The dealer should then verify the Part Number is
not under restriction per PIT4911. If the P/N is not
listed in the PI contact an authorized Electronic
Service Center (ESC) (ESC locations provided
below) for a pre-exchange warranty unit.
Copyright 2014 General Motors LLC. All Rights Reserved.
3. If the warranty exchange part number is listed in
PIT4911, only U.S. dealers should contact the
Technical Assistance Center (TAC) for
authorization to obtain a replacement Nav radio.
TAC will provide a case number to the dealer. The
dealer will contact an authorized ESC with the TAC
case number to place the order. Refer to PI
PIT4911.
Note: The ESC will not accept any warranty exchange
order for parts listed in PIT4911 without a TAC case
number. Please have all required information available
per PIT4911 when contacting TAC for an
exchange unit.
If the Navigation disc is damaged, or cannot
be removed, the dealer must also call the
Navigation Disc Center for a replacement
disc. Refer to the latest version of Corporate
Bulletin Number 05-08-44-024. Both radios and
discs can be shipped overnight to the dealer upon
request. The Navigation Disc Center can be
reached at 1-877-NAV-DISC (1-877-628-3472).
After installation of the replacement unit, the defective
core must be returned to the appropriate ESC within
30 days of the original shipment date, using the
enclosed prepaid shipping label. Failure to do so will
result in a charge by GMCC&A parts to your dealer
open account at the Dealer List Price. These charges
are non-refundable.
Note: A copy of the Repair Order is required to be
included in all core returns.
Page 2
January, 2014
Bulletin No.: 08-08-44-029D
Electronic Service Center Locations – U.S.
Electronic Service Centre Locations – Canada
AER Technologies
650 Columbia Street
Brea, CA 92821
Phone: (714) 871-7357 or (800) 321-6970
Fax: (714) 446-6105
York Electronics Ltd. (Calgary Location)
#5, 1430 - 28th St. N.E.
Calgary, AB T2A 7W6
Phone: (403) 207-0202 or (800) 361-2894
Fax: (403) 207-0524 or (800) 361-5396
AJR International, Inc
300 Regency Dr.
Glendale Heights, IL 60139
Phone: (630) 832-0222 or (800) 232-3965
Fax: (630) 832-0333
York Electronics 2010 Ltd. (Oshawa Location)
1101 Wentworth St. W., Unit D2
Oshawa, ON L1J 8P7
Phone: (905) 743-0331 or (888) 650-9675 (Bilingual)
Fax: (905)743 1027 or (888) 650-9677
Instrument Sales & Service
7051 South 234th St.
Kent, WA 98032
Ph. #253-796-5400 or 800-666-5469
Fax #253-893-0314
Note: For Canadian dealers, York Electronics also
handles the GM OnStar® program and the Night Vision
program.
Model Electronics**
615 East Crescent Ave.
Ramsey, NJ 07446
Phone: (201) 961-6200 or (800) 433-9657
Fax: (201) 961-6282
SPECMO, Enterprises
1200 E. Avis
Madison Heights, MI 48071
Phone: (248) 307-2570 or (800) 545-7910
Fax: (248) 307-2571
Techni-Car, Inc.
450 Commerce Blvd.
Oldsmar, FL 34677
Phone: (813) 855-0022 or (800) 886-0022
Fax: (813) 855-2101
ISS
2833 Eisenhower Street
Suite 112
Carrolton, TX 75007
Phone: (972) 466-6200 or (800) 336-3998
Fax: (972) 466-0283
*ISS handles the GM OnStar ® program exclusively.
**Model Electronics handles the Night Vision program
exclusively.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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