sb0036

Service Bulletin Details

Public Details for: sb0036

Operating hours for the customer assistance center


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Operating Hours for the Customer Assistance Center
> Century Class Conventional
> New Cascadia
> 108SD/114SD
> 122SD and Coronado
> Argosy COE
> Columbia
> Business Class M2
> Cascadia
00-036
Freightliner
Service Bulletin
Description of Revisions: This bulletin replaces the version dated
July 2009. The phone numbers for support have been updated.
General Information
Hours of operation for the Customer Assistance Center (CAC) for Dealer Parts and Service Technical support is
as follows.
• Monday through Friday, 5:00 A.M. to 4:00 P.M. Pacific time;
• Saturday 7:00 A.M. to 11:00 A.M. Pacific time;
• Closed Sundays.
This affects calls coming into the following phone numbers:
• 855-253-0422 Parts and Service Support;
• 855-253-0426 Body Builder Support;
These CAC services listed above will also be closed on major holidays.
Customer complaint resolution is available Monday through Friday 6:00 a.m. to 3:30 p.m. Pacific Time by dialing
1-800-FTLHELP, 1-866-850-STAR. Internet requests can still be submitted using the “Contact Us” link listed on
the Freightlinertrucks.com, Sterlingtrucks.com and the “Contact” link on the Westernstartrucks.com WEB sites
whenever possible.
The roadside assistance call coverage will continue unchanged, 24/7/365.
The CAC continues to make every effort to handle all requests as efficiently as possible. However, when call
volume is high, CAC personnel will answer calls in the order received.
Freightliner Service Bulletin, 07/20/2018
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