V001809-2053065
Service Bulletin Details
Public Details for: V001809-2053065
Additional safety inquiry and reporting instruction.
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Models from 9999
9999 VOLKSWAGEN VOLKSWAGEN |
Models from 2020
Models from 2019
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Models from 2009
Technical Bulletin Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To 1999-2021 All All All All All (except Routan) Condition 00 18 09 November 26, 2018 2053065 Supersedes Technical Bulletin 00-18-08 (V001808) dated November 21, 2018 to include model table and correct publication instance number in revision table. Additional Safety Related Inquiry and Reporting There is a reporting obligation in the following cases: Airbag/safety belt deployed, not deployed. General accident. Fire and Overheat damage Note: All Volkswagen vehicles are required to follow these additional reporting requirements. This Technical Bulletin is not covered under Warranty. Technical Background As the importer Volkswagen of America is obliged to monitor the vehicles and parts in the market so that safety risks can be discovered at an early stage. Report the following accidents/incidents: Accidents with personal injury or property damage and the customer or owner wants to raise claims against the manufacture. Accident damage for which the customer/owner does not want to raise claims, but threatens to get in touch with the media. The report enables the company to investigate the incident and to prepare for a publication. Accidents and “near miss accidents” where you as a workshop personnel feel there might be a fault in the system. Non-typical defects on vehicles leading to increased safety risk in flowing traffic, stationary traffic, or in accidents. Vehicle fire damage with either open flames, smoldering or overheating. Do not make a pre-analysis so that the experts of the manufacture can conduct an unbiased analysis. Every form of airbag/seat tensioner deployed/not deployed, which the customer regards as faulty or for which compensation is claimed (by the customer). Tip: This information MUST be reported before the repair! Page 1 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Production Solution Not applicable. Service Note: Report all allegations/ incidents through the Volkswagen Technical Assistance (VTA) system. Select “Safety Related Repair” as the Concern Type. Once a phone VTA ticket is created, please call the Volkswagen Technician’s Helpline at 1-800-678-2389. No WEB tickets please. Apart from the description of the customer allegation/incident and the information on demands against the manufacturer, please send us your first damage assessment. For the inquiry, use the online functions for attachments and diagnosis protocols for a precise description of the complaint. The case may require further investigation by other departments prior to receiving repair direction. When documenting the damage include photos of the overall view of the damage (vehicle from all sides and close—ups of the damage or failed component) with front airbag deployment photos of cross member and side member (Figure 1). Tip: Include all photos and extra documentation with the repair order. Figure 1: Attach pictures of the area, at several zoom levels, when applicable. Data Protection: The display of people/persons and personal data, for example license plate, vehicle identification, billing data, are to be prevented in issuing of pictures/photographs and videos. It is very important to have a detailed description. Page 2 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Bulletin Parts Handling: So that the damage can be established precisely as part of the product observation obligation, every case is investigated individually by a team. As a result, damaged parts are needed for laboratory tests. These parts are handled separately. Retain all removed parts together as a package and by no means should an individual part be separated. The parts will be requested through normal part procurement methods. A shipping request will be made through the Warranty Parts Portal (WPP) on approved cases. The request may be made before a claim is filed as immediate analysis is required in these instances. Warranty Information only. Required Parts and Tools No Special Parts required. No Special Tools required. Additional Information All part and service references provided in this Technical Bulletin are subject to change and/or removal. Always check with your Parts Dept. and Repair Manuals for the latest information. Document Control Revision Table Instance Number Published Date Version Number Reason For Update 2053065/2 11/26/18 V001809 To include model table and correct publication instance number. 2053065/1 11/21/18 V001808 Original publication. Page 3 of 3 © 2018 Volkswagen Group of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.