K62132009
Service Bulletin Details
Public Details for: K62132009
Volvo chassis - snv16-007 telematics gateway ( tgw ) goes offline due to vin mismatch when test engine ecu is installed
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Models from 2002
| 2002 VOLVO VHD |
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Models from 2001
| 2001 VOLVO VHD |
| 2001 VOLVO VNL |
| 2001 VOLVO VNM |
Models from 2000
| 2000 VOLVO VHD |
| 2000 VOLVO VNL |
| 2000 VOLVO VNM |
Models from 1999
| 1999 VOLVO VHD |
| 1999 VOLVO VNL |
| 1999 VOLVO VNM |
Models from 1998
| 1998 VOLVO VHD |
| 1998 VOLVO VNL |
| 1998 VOLVO VNM |
Models from 1997
| 1997 VOLVO VHD |
| 1997 VOLVO VNL |
| 1997 VOLVO VNM |
Models from 1996
| 1996 VOLVO VHD |
| 1996 VOLVO VNL |
| 1996 VOLVO VNM |
Models from 1995
| 1995 VOLVO VHD |
| 1995 VOLVO VNL |
| 1995 VOLVO VNM |
Models from 1994
| 1994 VOLVO VNL |
| 1994 VOLVO VNM |
Models from 1993
| 1993 VOLVO VNL |
| 1993 VOLVO VNM |
Models from 1992
| 1992 VOLVO VNL |
| 1992 VOLVO VNM |
Models from 1991
| 1991 VOLVO VNL |
| 1991 VOLVO VNM |
Models from 1990
| 1990 VOLVO VNL |
| 1990 VOLVO VNM |
Solution K62132009 Tuesday, July 2, 2019 8:40:07 PM CEST ** SOLUTION ** Title Volvo Chassis - SNV16-007 Telematics Gateway ( TGW ) Goes Offline Due To VIN Mismatch When Test Engine ECU Is Installed Volvo Models Volvo Model VNL , VNM , VNX , VAH , VHD Emission Standard Emission Standard US10 , US10+OBD13 , US14 , US14+OBD15 , US14+OBD16 Engine family Engine family 11L Engine , 13L Engine , 16L Engine ** SOLUTION ** Cause In some cases, if a technician suspects an issue with the Engine ECU ( EECU ) , they may replace it with a known good EECU as a test. If this is done on a truck with TGW , the TGW detects a component mismatch and automatically deactivates the SIM card. The system is designed in this way to protect the integrity of the data being transmitted by the telematics system; the data transmitted is specific to a VIN so it must be heavily guarded and is regulated by law. Solution Refer to - SNV16-007 Telematics Gateway ( TGW ) goes offline due to VIN mismatch when test Engine ECU installed found in Trucks Dealer Portal under the Uptime Tab Service - Service News. NOTE: The TGW only monitors the Engine ECU for VIN mismatch. No other ECUs in the truck are monitored for mismatch to the TGW. If in the event that you are not able to do this, or you have already performed this action, it can be reactivated by calling 1-800-52-VOLVO (1-800- 528-6586), option 3, for Telematics Support. Solution visibility Dealer distribution Function(s)/component(s) affected Function affected 12 1 0 TGW2 , MID 141 – DATAMAX Gateway , MID 142 – RAL , MID 179 – FMS Gateway , Diagnostic tool , SNV , Engine Function Group Function Group 397 mobile data services , 398 telematics systems Customer effect Main customer effect calibration/programming/pairing/missing operation , diagnostics/methodology , fault code/display Fault Codes And Error Codes J1939 Fault Codes (MID- MID 142 PID-FMI Format) Conditions Vehicle operating mode Frequency of occurrence of problem when driving , when stationary always Administration Author ut01793 Last modified by A241298 Creation date 02-03-2016 22:03 Date of last update 18-06-2019 14:06 Status Published