K41105570

3/2/2020
Print Case
Solution K41105570
Monday, March 2, 2020 7:38:03 PM CET
** SOLUTION **
Title
Instrument Cluster Programming - Programming Fails Or Errors Display When
Replacing An Instrument Cluster With A Newer Part Number (Conversion Kit)
- US04 To US10 Chassis (9-Pin Diagnostic Connector)
Mack Models
Mack Model
LEU , MRU - TerraPro , CHU - Pinnacle, Axle back , CXU - Pinnacle, Axle
front , GU - Granite , TD - Titan
Volvo Models
Volvo Model
VN , VNL , VNM , VNX , VAH , VHD , VT
Emission Standard
Emission Standard
US04 , US07 , US10
** SOLUTION **
Cause
If installing a new Module, error messages or programming failure may be
encountered during the programming process, especially when the old
Module is multiple part number supercessions older than the one being
installed. There have been several software changes made in the background
as new versions of the Module were released. This may necessitate running
Conversion Kits prior to programming the new Module in order to receive the
proper configuration from Central Systems.
Solution
To program a Conversion Kit and update Central Systems with proper
part information:
1. Check the part number of the original Module, and the Module being
installed. Make note of both numbers.
- Obtain part numbers from the label on the Modules. Do not use
numbers from product packaging for reference.
- Verify that the new Module is compatible with the chassis.
2. In PTT, go to the Program tab. Select 1700-22-03-04 - Conversion Kit.
Press the Start button in the lower right-hand corner of the screen to start
the operation.
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3. Press the Play button in the upper left-hand corner of the screen. The
Conditions window will open. Ensure that both conditions are met and check
the boxes.
4. A list of all Conversion Kits available will open. Find the available kits for
Information Display. The part number of the Module currently installed
should appear next to the section header.
- NOTE: If there are no Conversion Kits displayed for the Module, power,
ground, and data links will need to be checked to ensure a communication
or power supply issue is not preventing programming.
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5. Refer to the new Module part number. Each Conversion Kit listed will need
to be run one at a time starting from the lowest part number, up to
but not past the part number of the new Module.
- DO NOT go straight to the conversion kit that matches the part
number. Older kits must be run FIRST.
- NOTE: If the new Module has a part number that is not shown on
the list, run the Conversion Kits up to the closest number to
but lower than the new Module part number. Contact Tech Support
through eService for the part number to be updated in Central
Systems once conversion kits have been run. Required information
for the eService case can be found at the end of this solution.
A. Select the first Kit on the list. Click Okay.
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B. An alert will open advising that the Kit is ordered and VDA updated.
Click OK
C. Wait for all steps to complete. It may take several minutes for the
"Saving to job card" step to complete the first time through.
D. Once the operation completes, press the Play button again. Repeat
steps A and B as necessary.
i. Once a kit has been run, the current part number will be updated
and the previously run kit will no longer be present on the list.
E. DO NOT RUN ANY KITS PAST THE PART NUMBER BEING
INSTALLED.
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6. Once all of the necessary kits have been run, exit the operation. Refresh
product data.
7. Program the Module as normal.
NOTE: It may be necessary for direct changes to be made once all available
Conversion Kits are run if programming still will not complete. Swapping
a Standard ( MPH ) Module to a Metric ( KPH ) Module is a common example
of this.
If programming will not complete after all Conversion Kits have been
run:
• Start an eService case.
• In the case, provide:
- The new Module part number
- The old Module part number
- Advise that Conversion Kits have been run.
- Provide a screenshot (preferred) or a complete description of the error
code observed when programming.
Solution visibility
Dealer distribution
Function(s)/component(s) affected
Function affected
MID 140 – IC04 / IC05 , dashboard/information display
Customer effect
Main customer effect
calibration/programming/pairing/missing operation
Administration
Author
RU4469V
Dealer ID
RU4469V
Last modified by
RU4469V
Creation date
05-01-2018 20:01
Date of last update
14-02-2020 19:02
Status
Published
Average score
5
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Number of scores
Print Case
3
UNCONTROLLED COPY. Printed document is for temporary use only and should not be retained.
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