TSB_ENG222_R2

GROUP
ENG
MODEL
Multiple Models
Listed
NUMBER
222 (Rev 2, 03/11/2021)
DATE
December 2020
TECHNICAL SERVICE BULLETIN
EXCESSIVE OIL CONSUMPTION
NU/GAMMA/THETA ENGINES
SUBJECT:
 NOTICE
This bulletin has been revised to include additional information. New/revised sections
of this bulletin are indicated by a black bar in the margin area.
This bulletin provides information on diagnosing and/or repairing some 2011-2019MY vehicles (refer to
table below for applicable model and engine), which may exhibit a symptom of excessive oil consumption.
Follow the flowchart on page 2 and instructions outlined on page 3 in this procedure to repair a vehicle
exhibiting excessive oil consumption.
MY
Model
2012-2016
Soul (AM/PS)
2014-2019
Soul (PS)
2011-2018
Optima (TF, QF, JF, JFa)
Sportage (SL, QL)
Sorento (XMa, UMa)
Engine
Gamma 1.6L GDI
Nu 2.0L GDI
Theta 2.0L T-GDI
and 2.4L GDI
Key points regarding engine oil maintenance:
•
Engine oil is responsible for lubrication, cooling, and operation of hydraulic components of the engine.
Engine oil is expected to be consumed in normally operating engines. Therefore, regular oil level checking
and oil changes are required as part of the factory maintenance schedule.
•
The purpose of oil changes is to prevent oil deterioration. A separate requirement is to maintain the oil level,
independent of the oil change interval. It is necessary to check the oil level at every fueling stop and
replenish the oil, if necessary. This is one of several check items that the owner’s manual recommends at
every fueling stop.
•
Operation with deteriorated or low engine oil causes reduced lubrication and cooling, as well as impaired
operation of hydraulic components. This leads to abnormal wear of engine parts, oversaturation of carbon,
and deposits of oil sludge. These can result in damage to multiple areas of the engine, ultimately requiring
a costly, lengthy, and preventable repair.
Printed TSB copy is for reference only; information may be updated at any time.
Always refer to KGIS for the latest information.
Circulate To:
X General Manager

X Service Advisors

X Technicians

X Service Manager

X Parts Manager

X Body Shop Manager 
X Fleet Repair

Page 2 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
Flowchart:
Refer to page 3 for additional information and instructions.
1. Vehicle In
Check Oil Level
+Top-Off Engine Oil
and Apply Tamper
Evident Seal
Begin 1,000 Mile
Oil Consumption
Test #1
Check, clean, and
repair oil leaks.
Vehicle Out 1
Customer to provide
maintenance
records next visit.
Required:
1. Oil Maintenance Record
2. Oil Consumption Test Result
Combustion Chamber
Cleaning Process
(overnight)
2. Vehicle In
Verify
Maintenance
Record
OK
Oil
Consumption
Test 1
Excessive
Result
Warm Up Engine
Add Cleaning Fluid
Increase Pressure
Repair 1
Clean Combustion
Chamber
Connect Hose and
Cranking
NG
Normal
Result
Warranty Not
Applicable
Overnight Soaking
Vehicle Out 2
(No Repair)
Suction Residual
Fluid in Combustion
Chamber
3. Vehicle In
Oil
Consumption
Test 2
(1k Miles)
Excessive
Result
Repair 2
Engine R&R
(PWA Required)
Replace Engine Oil,
Oil Filter and Gasket
and Apply Tamper
Evident Seal
Allow Engine to Idle
Normal
Result
Warranty Not
Applicable
Vehicle Out 3
Vehicle Out 2
(with Repair)
Note: Engine replacement requires TL PWA with Oil Consumption results.
 IMPORTANT
Following an oil and filter change, always set the next recommended service interval
reminder per the owner’s manual. Refer to TSB ENG219 for the applicable Service
Reminder feature found on some 2014~ model vehicles.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 3 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
Oil Consumption Test:
A. Engine Oil Inspection (Preparation for Test 1)
1. Check if an oil leak is present. (Note: If an oil leak if confirmed, the oil leak source needs to be repaired
prior to performing the outlined procedure in this publication).
2. Turn the engine ‘ON’ for about 10-15 minutes until reaching normal operating temperature. Ensure the
temperature gauge reads at the 1/2 mark.
3. Turn the engine ‘OFF’ and open the oil filler cap. (Note: Wait for the engine oil to drop to the oil pan for
about 15 minutes).
4. Check the oil level using the oil level gauge/dipstick and document the reading in the RO.
5. If engine oil top off is required, fill the engine oil to the ‘F’ (Full) line on the level gauge/dipstick. Refer to
page 6, step 10 for required oil type and viscosity.
6. Re-install the engine oil filler cap and oil level gauge and apply a tamper evident silicone seal to the drain
plug, oil filter, dipstick and oil cap. Vehicle Out 1.
B. Engine Oil Inspection (After 1k Miles of Driving)
1. Repeat steps from section A. 1-4.
2. Calculate the oil consumption amount as follows (Result = Refer to Flowchart on page 2):
•
If the oil consumption amount is less than 1qt/1,000 miles, Normal consumption, No Repair.
•
If the oil consumption amount is over 1qt/1,000 miles, Excessive perform Repair 1 (Clean Combustion
Chamber, pages 4-6).
•
Replace the engine oil, oil filter and gasket and apply a tamper evident silicone seal to the drain plug,
oil filter, dipstick and oil cap.
3. Top-off the engine oil to the ‘F’ (Full) line of the oil level gauge/dipstick. Refer to page 6, step 10 for
required oil type and viscosity.
4. Re-install the engine oil filler cap and oil level gauge/dipstick. Vehicle Out 2.
C. Engine Oil Inspection (After Repair 1 and 1,000 Miles of Driving)
1. Repeat steps from section B. 1-2.
•
If the oil consumption amount is less than 1qt/1,000 miles, Normal consumption, No Repair
•
If the oil consumption amount is over 1qt/1,000 miles, Excessive perform Repair 2
(Engine R&R, page 7).
2. Top-off the engine oil to the ‘F’ (Full) fill line of the oil level gauge/dipstick. Refer to page 7, step 1 for
required oil type and viscosity.
3. Re-install the engine oil filler cap and oil level gauge/dipstick. Vehicle Out 3.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 4 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
Cleaning Procedure (Combustion Chamber):
 NOTICE
This procedure requires overnight soaking, place vehicle in an area with adequate space.
1a. Start the engine and allow it to reach
operating temperature.
1b. Turn the engine ‘OFF’.
A
1c. Remove the engine junction box cover
and remove the fuel pump fuse (A).
1d. Start the engine and allow it stall.
1e. Remove the engine cover and disconnect
the battery negative (-) terminal.
2a. Disconnect the fuel control connector (B).
2b. Disconnect the four (4) ignition coil
connectors
2c. Remove the four (4) spark plugs.
Note: Low pressure fuel pipe needs to
be detached before removing ignition
coils.
B
Nu engine image shown for reference use only
WARNING
Fuel vapors are flammable. Death or serious injury can result if they are ignited.
Make sure there are no open flames or smoking in the area of the repair. Adequate
ventilation is necessary to prevent a build-up of fumes which could ignite, causing
fire or explosion.
3.
Inject the cleaning fluid into the cylinders
through the spark plug holes.
Using the supplied syringe add at least
1.7oz (50cc) to each cylinder.
Specification: Min. 1.7oz (50cc) / Max
2.2oz (66.5cc)
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 5 of 20
SUBJECT:
4.
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
Using SST 09580 3D100 pressurize each
cylinder under pneumatic pressure (-2~3
bar) for three (3) minutes.
Note: Before pressurizing,
associated cylinder to TDC.
set
the
5a. Connect the four (4) hoses & adaptors to
each cylinder as shown.
Note: Connect Cyl. #1 to #3 and #2 to #4.
5b. Reconnect battery negative (-) terminal.
5c. Crank the engine for 3 seconds / 3 times.
#1
#2
#3
#4
6a. Disconnect the hose and inject 1.7oz
(50cc) min. of the cleaning fluid to each
cylinder (1-4).
Specification: Min. 1.7oz (50cc) / Max
2.2oz (66.5cc)
6b. Disconnect
terminal.
7.
the
battery
negative
(-)
Allow the vehicle to sit overnight (at least
8 hours).
CAUTION: Do Not turn the engine ‘ON’
until completion of the cleaning
procedure.
Proceed to step 8 after overnight soaking.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 6 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
CONTINUED AFTER 8 HOURS (OVERNIGHT SOAKING):
8a. Remove the residual washing liquid in
combustion chamber using the syringe or
suction tool.
Note: For best results, a pneumatic
suction tool is recommended.
8b. Reconnect battery negative (-) terminal.
9.
Place a clean towel/shop rag over the
spark holes. Crank the engine for 3-5
seconds, 3 times.
CAUTION
If spark plug holes are not
sufficiently covered, fluid may
spray into the air, potentially
causing injury. An assistant may
be needed. Wear safety glasses
while performing this step.
10. Replace the engine oil and filter and apply
a tamper evident silicone seal to the drain
plug, oil filter dipstick and oil filler cap.
Engine crankcase oil specification and fill
capacity: 5W-30 engine oil
Refer to KGIS for oil level capacity.
Required Product: QUARTZ 9000 FUTURE FGC
5W-30 Full Synthetic SN PLUS, QUARTZ 9000
FUTURE XT 5W30 Full Synthetic SN PLUS, Mobil
Super Synthetic 5W30 or above. If not available,
use other brand 5W30 and Full synthetic type with
API SN/SN+/SP, ILSAC GF4/GF5 or higher
service grade.
11. Reinstall all removed parts in the reverse
order of removal.
12. Re-connect the fuel pump relay in the
fuse box.
13. Allow the engine to idle for 10 minutes and
accelerate the engine to 3,000rpm, 3
times.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 7 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
Engine Replacement Procedure:
2.0L Nu GDI / 1.6L GDI Gamma / 2.0L T-GDI and 2.4L GDI Theta Engines)
1.
Replace the engine by referring to the
“Engine Mechanical System → Engine
and Transaxle Assembly → Engine and
Transaxle
Assembly
→
Repair
procedures” chapter in the applicable
Shop Manual on KGIS.
Replace the engine oil, oil filter and oil
plug gasket.
Engine crankcase oil specification and fill
capacity: 5W-30 engine oil:
Refer to KGIS for oil level capacity.
Required Product: QUARTZ 9000
FUTURE FGC 5W-30 Full Synthetic SN
PLUS, QUARTZ 9000 FUTURE XT 5W30
Full Synthetic SN PLUS, Mobil Super
Synthetic 5W30 or above.
If not available, use other brand 5W30
and Full synthetic type with API
SN/SN+/SP, ILSAC GF4/GF5 or higher
service grade.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 8 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
AFFECTED VEHICLE RANGE:
Model
Model Year
Soul (AM)
2012 to 2013
Soul (PS)
2014 to 2019
Sportage (SL)
2011 to 2016
Sportage (QL)
2017 to 2018
Optima (TF)
2011 to 2015
Optima (JF/JFa)
2016 to 2018
Optima (QF)
2011 to 2015
Sorento (XMa)
2012 to 2015
Sorento (UMa)
2016 to 2018
REQUIRED TOOL:
Tool Name
Figure
Comments
For each engine, utilize initial
supply of 99F00 AQ019FFF
(qty. 4 per vehicle)
Once depleted, use
1 bottle of (Valvoline #884526)
per vehicle
Additional chemical can be
ordered through Kia Chemicals
Cleaning Fluid
UM020 CH265
Cleaning Kit
KQ234 C6100FFF
For replacement kits and/or
components, contact Snap-On
Business Solutions
Adaptor
KQ234 C6101FFF
4
Hose
KQ234 C6102FFF
2
Syringe and hose
KQ234 C6103FFF
2
Pressurization Adapter
KQ234 C6104FFF
1
Kit Case
KQ234 C6105FFF
1
All Components
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 9 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
REQUIRED PART: (NU 2.0L GDI ENGINE)
Part Name
Part Number
(Non-ISG)
Part Number
(ISG)
Engine Long Block
(14-16MY)
21101
2EG01FFFR
21101
2EG02FFFR
Figure
Qty.
1
Engine Long Block
(17-19MY)
Fuel Tube
Part Name
21101
2EG03FFFR
21101
2EG04FFFR
35305 2E510FFF
Kit Part Number
1
Part Number
Description
Qty.
26611 2E022
Rod Assy – Oil Level
1
28521 2E000
Gasket – Exhaust Manifold
1
28313 2E000
Gasket – Intake Manifold
1
Injector O-ring Kit
35312 2G750
Engine
Service Kit
21111 2EG01FFF
(Combustion Seal Ring)
35312 2B110
(Support Disc) 35312 2B111
(O-Ring) 35312 2B112
4
35309 2B110
Injector Clip
4
35313 2B110
Injector Washer
4
35322 2G700
High-Press. Pump O-ring
1
11405 06206K
High-Press. Pump Bolt
2
28751 2B300
Gasket - Front Muffler
1
13183 12000
Nut - Front Muffler
2
39250 2E000
Knock Sensor
1
11403 08306K
Bolt - Flange
1
25460 2E006
Pipe Assembly – Heater
1
25480 2E000
Hose Assembly – Heater
1
25456 2E100
Bolt – Washer Assembly
2
*FFF part may be shipped if FFFR is not available.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 10 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
REQUIRED PART: (GAMMA 1.6L GDI ENGINE)
Part Name
Part Number
(Non-ISG)
Part Number
(ISG)
Engine Long Block
(12-13MY)
21101
2BK01FFFR
21101
2BK02FFFR
Figure
Qty.
1
Engine Long Block
(14-16MY)
21101 2BK03FFFR
Fuel Tube
35305 2B000FFF
Part Name
Kit Part Number
1
Part Number
Description
Qty.
26611 2B611
Rod Assy – Oil Level
1
26612 2G601
Guide Assy – Oil Level
28521 2B400
Gasket – Exhaust Manifold
1
28411 2B600
Gasket – Intake Manifold
1
Injector O-ring Kit
35312 2G750
Engine
Service Kit 1
Engine
Service Kit 2
21111 2BS01FFF
21112 2BS01FFF
(Combustion Seal Ring)
35312 2B110
(Support Disc) 35312 2B111
(O-Ring) 35312 2B112
4
23124 2B020
Pulley - Damper
1
23127 2B700
Bolt – Crank Pulley
1
35313 2B110
Injector Washer
4
35322 2G700
High-Press. Pump O-ring
1
11405 06206K
High-Press. Pump Bolt
2
26614 2B000
O-RING
(OIL LEVEL GUIDE)
1
25452 2B000
Gasket – Heater Pipe
1
25457 2B000
Pipe – Heater
1
11403 08126K
Bolt – Flange
1
13396 06007K
Nut – Flange
2
21516 35010
Bolt – Flange (6X12)
1
25500 2B000
Thermostat Assy
1
25600 2B600
Control Assy – Water Temp
1
25631 2B051
Fitting Assy – Water Inlet
1
11403 06207S
Bolt – Flange
3
13386 08007C
Nut – Flange
2
26300 35505
Filter Assy – Oil
1
39250 2B000
Knock Sensor
1
11403 08306K
Bolt - Flange
1
28751 2B200
Gasket – Front Muffler
1
13183 12000
Nut – Front Muffler
2
*FFF part may be shipped if FFFR is not available.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 11 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
REQUIRED PART: (THETA GDI ENGINES)
Model
Description
Part Number
ALL
Engine Long Block
(see below)
Applicable P/N
(see below)
Model
Production Year
SL
Figure
1
Part Number
Qty.
2.0L T-GDI
2.4L GDI
21101 2GK07QQKR*
N/A
21101 2GK07QQKR*
21101 2GK05QQKR*
11-13MY
TF
QF
12-13MY
XMa
Qty.
14MY (ULEV)
21101 2GK09QQKR*
N/A
21101 2GK11QQKR*
14MY (SULEV)
1
15-17MY
UMa
21101 2GK31QQKR*
21101 2GK32QQKR*
18MY
21101 2GK33QQKR*
QF
14-15MY
21101 2GK08QQKR*
TF
14-15MY
21101 2GK38QQKR*
SL
14-16MY
21101 2GK37QQKR*
21101 2GK36QQKR*
JF/JFa
16-18MY
21101 2GK32QQKR*
21101 2GK34QQKR*
QL
17-18MY
21101 2GK39QQKR*
21101 2GK35QQKR*
Models
Description
Part Number
Figure
ALL
Oil Cooler
Tube Assembly
25470 2G050QQK**
21101 2GK06QQKR*
AT
Qty.
1
23311 25050
Drive Plate Bolts
M/T
7
23231 25200
*QQK part may be shipped if QQKR is not available. **Oil Cooler Tube assembly
replacement is conditional.
Continued on page 12…
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 12 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
REQUIRED PART: (THETA GDI ENGINES)
Model
Description
ALL
Service Kit I
MY / Model
Description
Image
Comment
One (1)
per engine.
Service Kits
Qty.
2.4 GDI
2.0 T-GDI
14-16MY (SL)
14-15MY (TF)
15MY (QF)
21111 2GK50QQK
21111 2GK60QQK
15MY
XMa
21111 2GK50QQK
N/A
1618MY
1518MY
1718MY
JF
JFa
21111 2GK51QQK
21111 2GK52QQK
UMa
21111 2GK51QQK
21111 2GK52QQK
QL
21111 2GK51QQK
21111 2GK52QQK
Service Kit I
ALL
Service Kit II
MY / Model
Description
One (1)
per engine.
Service Kits
2.4 GDI
14~16MY SL
14~15MY TF
15MY QF
15MY
15~18
MY
17~18
MY
16~18
MY
ALL
ALL
Qty.
2.0 T-GDI
21111 2GK70QQK
XMa
21111 2GK70QQK
N/A
21111 2GK71QQK
21111 2GK72QQK
QL
21111 2GK71QQK
21111 2GK72QQK
JF
JFa
21111 2GK71QQK
21111 2GK72QQK
UMa
1
Service Kit II
Drive Plate Bolts
23311 25050 (AT)
23231 25200 (M/T)
Oil Cooler Tube
Assembly
1
Req.
Qty. 7
per vehicle
Replacement
is conditional
25470 2G050QQK
25470 2G650QQK
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 13 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY INFORMATION: NU 2.0L GDI (PS)
N Code: E74 C Code: ZZ1
Claim
Type
Causal P/N
Qty.
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
Vehicle In (1)
Engine Oil Top-Off
(Request Svc Record)
21101F71
0.6
M/H
*Engine Oil
Allowance
0
Vehicle In (2)
Oil Consumption Test #1
(Normal Consumption)
21101F73
0.6
M/H
N/A
0
Vehicle In (2)
Oil Consumption Test #1
(Excessive Consumption)
+Combustion Chamber
Cleaning + Vehicle In (2)
Engine Oil Replacement
(Request Svc Record)
Valve Stem
Seal
(Refer to EPC)
*UM020 CH265
21101F72
21101F73
0
0
*Engine Oil
Allowance
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(PS) 14-16MY
W
2.7
M/H
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(PS) 17-19MY
0.6
M/H
N/A
0
21101 2EG01FFFR
or
21101 2EG02FFFR
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
(PS) 14-16MY
35305 2E510FFF
21111 2EG01FFF
Piston Ring
(Refer to EPC)
21101F74
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
(PS) 17-19MY
7.2
M/H
21101 2EG03FFF
or
21101 2EG04FFF
1
35305 2E510FFF
21111 2EG01FFF
26300 35505
21513 23001
*FFF part may be shipped if FFFR is not available.
Note: For fluids and other expenses refer to page 20.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 14 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY INFORMATION: GAMMA 1.6L GDI (AM)
N Code: E74 C Code: ZZ1
Claim
Type
Causal P/N
Qty.
Valve Stem
Seal
(Refer to EPC)
W
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
Vehicle In (1)
Engine Oil Top-Off
(Request Svc Record)
21101F75
0.6
M/H
*Engine Oil
Allowance
0
Vehicle In (2)
Oil Consumption Test #1
(Normal Consumption)
21101F77
0.6
M/H
N/A
0
Vehicle In (2)
Oil Consumption Test #1
(Excessive Consumption)
+Combustion Chamber
Cleaning + Vehicle In (2)
Engine Oil Replacement
(Request Svc Record)
21101F76
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(AM) 12-13MY
21101F77
*UM020 CH265
2.5
M/H
0
*Engine Oil
Allowance
0
0.6
M/H
N/A
0
21101 2BK01FFFR
or
21101 2BK02FFFR
Piston Ring
(Refer to EPC)
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
(AM) 12-13MY
35305 2B000FFF
21101F78
7.2
M/H
1
21111 2BS01FFF
21112 2BS01FFF
26300 35505
21513 23001
*FFF part may be shipped if FFFR is not available.
Note: For fluids and other expenses refer to page 20.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 15 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY INFORMATION: GAMMA 1.6L GDI (PS)
N Code: E74 C Code: ZZ1
Claim
Type
Causal P/N
Qty.
Valve Stem
Seal
(Refer to EPC)
W
0
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty.
Vehicle In (1)
Engine Oil Top-Off
(Request Svc Record)
21101F79
0.6
M/H
*Engine Oil
Allowance
0
Vehicle In (2)
Oil Consumption Test #1
(Normal Consumption)
21101F81
0.6
M/H
N/A
0
Vehicle In (2)
Oil Consumption Test #1
(Excessive Consumption)
+Combustion Chamber
Cleaning
21101F80
2.5
M/H
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
(PS) 14-16MY
21101F81
*UM020 CH265
0.6
M/H
0
*Engine Oil
Allowance
N/A
0
21101
2BK03FFFR
35305 2B000FFF
Piston Ring
(Refer to EPC)
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
(PS) 14-16MY
21101F82
7.2
M/H
21111 2BS01FFF
1
21112 2BS01FFF
26300 35505
21513 23001
*FFF part may be shipped if FFFR is not available.
Note: For fluids and other expenses refer to page 20.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 16 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY INFORMATION: THETA 2.0L T-GDI (TF, QF, JF, JFA, SL, QL, UMA)
N Code: E74 C Code: ZZ1
Claim
Type
Model
ALL
W
Causal
P/N
Qty
Valve
Stem Seal
(Refer to
EPC)
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty
Vehicle In (1)
Engine Oil Top-Off
(Request Svc Record)
21000F00
0.6
M/H
*Engine Oil
Allowance
0
Vehicle In (2)
Oil Consumption Test #1
(Normal Consumption)
21000F02
0.6
M/H
N/A
0
Vehicle In (2)
Oil Consumption Test #1
(Excessive Consumption)
+Combustion Chamber
Cleaning
21000F01
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
21000F02
0
TF
*UM020 CH265
2.5
M/H
*Engine Oil
Allowance
0.6
M/H
6.3
M/H
JF
21000F07
Piston
Ring
(Refer to
EPC)
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
1
JFa
21000F11
SL
21000F13
6.2
M/H
21000F15
6.6
M/H
SL
(AWD)
21101 2GK32QQKR***
21111 2GK52QQK
21111 2GK72QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
21101 2GK37QQKR***
21111 2GK60QQK
21111 2GK70QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
0
(2011-2013MY)
21101 2GK07QQKR***
(2014MY)
21101 2GK08QQKR***
21111 2GK60QQK
21111 2GK70QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
21000F09
6.8
M/H
(FWD)
N/A
21101 2GK07QQKR
21101 2GK07QQKR***
21111 2GK60QQK
21111 2GK70QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
21000F05
QF
0
Page 17 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
QL
(FWD)
QL
(AWD)
UMa
(FWD)
UMa
(AWD)
W
ALL
Piston
Ring
(Refer to
EPC)
0
SCC Calibration
(Add-On)
21000F17
6.7
M/H
21000F19
7.1
M/H
21000F23
6.6
M/H
21000F25
7.0
M/H
21000F03
0.5
M/H
21101 2GK39QQKR
21111 2GK52QQK
21111 2GK72QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
21101 2GK32QQKR***
21111 2GK52QQK
21111 2GK72QQK
23311 25050* (Qty. 7)
25470 2G650QQK**
N/A
0
*QQK part may be shipped if QQKR is not available.
Note: For fluids and other expenses refer to page 20.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 18 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY INFORMATION: THETA 2.4L GDI (TF, QF, JF, JFA, SL, QL, XMA, UMA)
N Code: E74 C Code: ZZ1
Claim
Type
Model
ALL
Causal
P/N
Qty
Valve
Stem Seal
(Refer to
EPC)
Repair
Description
Labor Op
Code
Op
Time
Replacement
P/N
Qty
Vehicle In (1)
Engine Oil Top-Off
(Request Svc Record)
21000F00
0.6
M/H
*Engine Oil
Allowance
0
Vehicle In (2)
Oil Consumption Test #1
(Normal Consumption)
21000F02
0.6
M/H
N/A
0
Vehicle In (2)
Oil Consumption Test #1
(Excessive Consumption)
+Combustion Chamber
Cleaning
21000F01
Vehicle In (3)
Oil Consumption Test #2
(Normal Consumption)
21000F02
TF
*UM020 CH265
2.5
M/H
*Engine Oil
Allowance
0.6
M/H
N/A
0
(2011-2013MY)
21101 2GK05QQKR***
(2014MY)
21101 2GK06QQKR***
21111 2GK50QQK
21111 2GK70QQK
23311 25050* (AT)
21000F04
W
0
0
Qty.7
23231 25200* (MT)
Qty.7
5.8
M/H
QF
Piston
Ring
(Refer to
EPC)
Vehicle In (3)
Oil Consumption Test #2
+ Engine R&R
JF
21000F06
Qty.7
Qty.7
25470 2G050QQK**
21000F08
JFa
21000F10
SL
21000F12
5.7
M/H
21000F14
6.2
M/H
SL
(AWD)
(2011-2013MY)
21101 2GK05QQKR***
(2014MY)
21101 2GK06QQKR***
21111 2GK50QQK
21111 2GK70QQK
23311 25050* (AT)
23231 25200* (MT)
5.9
M/H
(FWD)
25470 2G050QQK**
21101 2GK34QQKR***
21111 2GK51QQK
21111 2GK71QQK
23311 25050* (Qty. 7)
25470 2G050QQK**
21101 2GK36QQKR***
21111 2GK50QQK
21111 2GK70QQK
23311 25050* (Qty. 7)
25470 2G050QQK**
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
1
Page 19 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
QL
(FWD)
QL
(AWD)
XMa
(FWD)
XMa
(AWD)
UMa
(FWD)
UMa
(AWD)
W
ALL
Piston
Ring
(Refer to
EPC)
0
SCC Calibration
(Add-On)
21000F16
5.6
M/H
21000F18
6.0
M/H
21000F20
5.6
M/H
21000F21
6.0
M/H
21000F22
5.8
M/H
21000F24
6.2
M/H
21000F03
0.5
M/H
21101 2GK35QQKR***
21111 2GK51QQK
21111 2GK71QQK
23311 25050* (Qty. 7)
25470 2G050QQK**
21101 2GK11QQKR
21111 2GK50QQK
21111 2GK70QQK
23311 25050* (Qty. 7)
25470 2G050QQK**
2016-2017MY)
21101 2GK31QQKR
(2018MY)
21101 2GK33QQKR
21111 2GK51QQK
21111 2GK71QQK
23311 25050* (Qty.7)
25470 2G050QQK
N/A
0
*QQK part may be shipped if QQKR is not available.
Note: For fluids and other expenses refer to page 20.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020
Page 20 of 20
SUBJECT:
EXCESSIVE OIL CONSUMPTION - NU/GAMMA/THETA ENGINES
WARRANTY CLAIM INFORMATION APPENDIX
Expense
Description
Sublet code / Part
Number
Expense policies and requirements
Sublet
Limit/Quantity
Engine Oil
Refer to Kia chemicals program
for synthetic oil part numbers
provided by Kia.
Refer to page 6-7 of TSB for recommended TOTAL engine
oil products. Charge quantity needed for “Oil Top-Off” or Oil
change for engine replacement according to technician
repair comments.
5 QT max.
Cleaning Fluid
UM020 CH265
Refer to page 7 of TSB. After provided supply is depleted,
use 1 bottle of Valvoline #884526 per vehicle
1 max.
Engine Oil
Reimbursement
Sublet Code “X1”
Refer to page 6-7 of TSB. If recommended product is not
used charge for other brand (see page 6-7) up to maximum
allowance. For “Oil Top-Off”, charge up to $7.50 per quart.
a. $50.00 for engine
R&R
b. $7.50 per quart for
engine oil top-off
Substitute
Transportation
Sublet Code “RX”
If necessary, for combustion cleaning and engine R&R,
follow normal service procedures according to WCPM
section 2.2.12 for rental/rideshare expense reimbursement.
Refer to section
6.11 of SPPM
Note: Attach a copy of the entire RO using attachment type “XX-Other”.
IMPORTANT: Claim Submission Information
❖ Confirm Warranty Coverage Validation (WebDCS).
❖ Engine replacement requires TL PWA with Oil Consumption results.
❖ Dealer repair order documentation must support the repair sequence per flowchart
✓ First visit
✓ Second visit
✓ Third visit
❖ Manually enter all warranty claim entries and expenses into each claim
❖ Provide clear and concise notes i.e. customer concern, cause, correction
❖ A copy of the entire RO is necessary for claim submission. Use attachment code “XX-Other”.
❖ Confirm claim totals prior to claim submission
For any questions pertaining to claim entry, please create a warranty web case for assistance prior to
claim submission.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ENG222 (Rev 2) Multiple Models December 2020