LI82.85-P-068846

Free browsing, Internet access via WiFi hotspot and Internet radio nonfunctional
Topic number
LI82.85-P-068846
Version
2
Function group
82.85 - Navigation and Communication systems
Date
7/6/21
Validity
All model series MY19+ equipped with NTG5.5/NTG6
and Mercedes me connect (code 362 or code EK1)
Reason for change
Validity edited
Complaint
Free browsing, Internet access via WiFi hotspot and Internet radio nonfunctional
Note: These three services combined may be known as "Internet in the car" (IITC).
Cause
With the introduction of COMAND Online NTG 5.5 (code 531) Internet access via WiFi hotspot and Internet radio can
only be used if the customer enters into a separate contract for "Data volume for Internet services" with the relevant
mobile phone network provider. You can find the link to the relevant mobile phone network provider in the Mercedes
me Portal under "Top up data volume" or by connecting to the vehicle's WiFi Hotspot where you will be redirected to
the providers registration page.
Notes:
•
•
•
NTG5.5 Entry (code 506): IITC use limited (only internet radio usable, a Hotspot function is not available).
NTG5.5 COMAND and Audio 20: In-car Internet Browser has been discontinued as of March 2020 (see NCU
dated March 6th, 2020)
NTG 6: IITC is only available in vehicles equipped with code 355
Remedy
How to purchase a data plan:
•
•
•
•
Navigate to the head unit settings and activate the WiFi hotspot
Have the customer connect their mobile device to the WiFi hotspot
The mobile device will automatically direct you to the respective mobile phone network provider to create an account and purchase data
Once the data plan is purchased the services are available immediately
or
06.07.2021 14:41:45
© Copyright Mercedes-Benz AG
CTENORE
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•
•
•
•
•
•
Ensure vehicle is Mmc active and paired to the customer's account
Have the customer sign into the Mercedes me portal
Select the respective vehicle
Select "manage services" and "Top up data volume" under "In-car WiFi"
The customer will then be forwarded to the mobile phone network provider to purchase data
Once the data plan is purchased the services are available immediately assuming the vehicle has adequate mobile network reception
If you have any questions regarding the contract or the registration process, contact the respective mobile phone network provider. In case of general questions, please contact the CAC.
WIS-References
Document number
Title
Note
SI82.95-P-0007A
Mercedes me connect
Contact details of CAC
Symptoms
Communication/information > Communication > Internet/email > Internet function > No connection possible
Communication/information > Communication > Internet/email > Internet services > Service unavailable
Communication/information > Communication > Internet/email > Internet services > Surfing the Internet is unavailable
Operation numbers/damage codes
Op. no.
Operation text
06.07.2021 14:41:45
© Copyright Mercedes-Benz AG
Time
CTENORE
Damage
code
Note
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