CSR 532
Service Bulletin Details
Public Details for: CSR 532
Altec industries, inc. Has received notification from navistar that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with altec equipment. On certain trucks equipped
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2021
2021 ALTEC AERIAL DEVICE |
2021 ALTEC DIGGER DERRICK |
Models from 2020
2020 ALTEC AERIAL DEVICE |
2020 ALTEC DIGGER DERRICK |
Models from 2019
2019 ALTEC AERIAL DEVICE |
2019 ALTEC DIGGER DERRICK |
Models from 2018
2018 ALTEC AERIAL DEVICE |
2018 ALTEC DIGGER DERRICK |
Models from 2017
2017 ALTEC AERIAL DEVICE |
2017 ALTEC DIGGER DERRICK |
Models from 2016
2016 ALTEC AERIAL DEVICE |
2016 ALTEC DIGGER DERRICK |
Models from 2015
2015 ALTEC AERIAL DEVICE |
2015 ALTEC DIGGER DERRICK |
Models from 2014
2014 ALTEC AERIAL DEVICE |
2014 ALTEC DIGGER DERRICK |
Customer Outreach PO Box 8338 Saint Joseph, MO 64508 [email protected] connect.altec.com/login Phone 1-877-GO ALTEC Facsimile 1-877-659-9929 IMPORTANT SAFETY RECALL This notice applies to your vehicle. Refer to the provided list. NHTSA Safety, FMVSS Compliance, or Emissions Recall Dear Altec Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act and the Canada Motor Vehicle Safety Act. Altec Industries, Inc. has received notification from an Original Equipment Manufacturer (OEM) that a condition exists relating to motor vehicle safety, compliance, or emissions in a vehicle you possess that is equipped with Altec equipment. Refer to the attached documentation that follows this letter. If you have additional questions, please contact your Altec Account Manager. You may also contact the OEM using the contact information provided in the attached recall notice. For US owners: after contacting the OEM according to the attached notice, if you are still not able to have the safety condition remedied within a reasonable time, you may write to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, DC 20590 or call 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you had this repair performed before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by first class mail within ten (10) days of the receipt of this notice. We appreciate your assistance in following this action in the interest of your safety and continued satisfaction with Altec products. Thank you for your immediate attention on this important matter. Component/Supplier Recall CSR 532 International 20510 — PTO Neutral Interlock (20V-810) Units Affected: Certain 2020 and 2021 HV Series trucks built May 1, 2019 through November 9, 2020; 2019 through 2021 MV Series trucks built December 4, 2017 through November 12, 2020; 2014 through 2020 DuraStar models built October 8, 2013 through August 16, 2019; and 2015 through 2018 WorkStar models built December 15, 2014 through April 5, 2017 with feature code 12VXT (Engine Speed Control; Electronic, Stationary, Variable Speed) or 12VXU (Engine Speed Control for PTO; Electronic, Stationary Pre-Set, Two Speed Settings). Verify your unit is affected by reviewing the attached list or accessing Altec Connect. Background: Altec is committed to providing our customers reliable products from initial delivery throughout the useful life of the machine. Navistar has decided that a defect which relates to motor vehicle safety exists in your vehicle with the VIN shown in the attached list. Customer Action: Contact your International dealer to schedule a service date to perform the work. Refer to the included communication from International for additional information. Requirements: Altec is not able to perform this repair. The work must be completed by an authorized International Servicing Dealer. Completion and Warranty: This repair is not covered under the Altec Warranty Policy. Altec Contact Info: Altec Connect: connect.altec.com/login Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service; 4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair Inspection labor Repair labor Account # Travel NHTSA code Prime fail P/N Doc ref Page 1 of 1 Altec Use Only 0 hr 0 hr NA Not included NA NA NA Description NA Altec Use Only Part No. NA Qty NA Warranty NA Released: Mar. 18, 2022 | Revised: Mar. 18, 2022