Service Manager

Service and Parts Business
Service Manager Bulletin
TITLE:
ICUP/Google Built-In Diagnostic Operations
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
39
017
Quality
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2022-05-06
2022-05-09
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“Right first time in Time”
While addressing customer concerns on ICUP/Google Built-In vehicles, covered by Volvo’s New
Vehicle Warranty, technicians may need additional time for diagnostics on unresolved, unclassified,
or complicated concerns related to new systems/technologies. Volvo Car USA has released labor
operations to use for these cases. These operations will aid the Warranty Administrator when claiming
reimbursement for diagnostic labor without relying solely on General Operations and will enhance the
tracking ability for these concerns.
While the use of General Operations has been recommended in these cases, Volvo Cars USA has
determined the need for these additional operations based on the low utilization of existing programs
aimed at covering required technician diagnostic times for complicated vehicle issues.
The following ICUP labor operations may be used to supplement diagnostics related to:
• 08109
Failed Software Recovery		
0.5 Hour (Max qty 4*)
• 08119
Connectivity Diagnostics		
0.5 Hour (Max qty 4*)
• 08129
Electrical Diagnostics			
0.5 Hour (Max qty 4*)
• 08139
Engine/Transmission Diagnostics
0.5 Hour (Max qty 4*)
• 08149
High Voltage Diagnostics
0.5 Hour (Max qty 4*)
• 08159
Mid-Voltage Diagnostics		
0.5 Hour (Max qty 4*)
*Labor operation quantity is the variable when claiming these operation numbers, not the time.
The above operations can be claimed as follows:
• As a sub operation on a regular warranty claim related to the categories listed.
• Standard CSC Diagnostic labor operations should be used, when applicable, in conjunction with any
other operations available for the correction to be implemented.
• Only one ICUP labor operation is allowed per claim at a max quantity of 4. Any additional general
operation time requested/required must be reviewed with your Aftersales Market Manager per the
current General Operation Policy requirements and your self-authorization limit.
Produced and printed in the USA and available as an electronic document.
© 2022 VOLVO CAR USA, LLC
Service Manager Bulletin 39-017
These operation numbers do not require RTS or Aftersales Market Manager (AMM) approval. No
RTS case number is required when submitting these ops for payment. However, technician working on
jobs requiring these operations must meet Level G1D Certification or higher.
Labor is required to be supported by punch time, tech notes, and technician training level. All punch
time for the entire claim is subject to audit requirements.
Please Note: Additional ICUP/Google related Technical Journals may exist for certain customer
concerns and should be followed prior to utilization of the above operations. If there is no improvement
in following a published, applicable TJ, open a Vehicle Report and additional diagnosis should fall
under the utilization of the operations listed in this bulletin.
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2022-05-09