KC-735

6/30/22, 12:44 PM
Article
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Premium Tech Tool (PTT) - Message For Data
Mismatch, Product Configuration Mismatch;
Instruction To Run An Accessory Kit Displayed
When Attempting To Run Diagnostics For
Diagnostic Trouble Codes (DTC) Or Programming US10+OBD13 And Newer Emissions,
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Internal Content
If prompted to run an accessory kit due to product configuration
when attempting to diagnose or program a vehicle:
1. Update PTT to the latest version if there are updates available. An
improvement implemented in version 2.7 and newer resolved some
of the possible issues outlined in the following steps.
• Restart PTT after updating and check to see if the issue is still
present before proceeding further.
2. From the Product screen, check the Product Status for a Product
Data mismatch.
• Any Electronic Control Unit (ECU) that is offline and shows up as
missing will trigger this message.
• Modules displaying a mismatch for Product Data are unable to
communicate with PTT.
3. The Bendix Fusion module (ECU) or other third-party (non-Volvo)
UI
; Live
module may also cause this issue if it is offline.
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Bendix ECUs and other Non-Volvo ECUs are not shown on the Tech Tool
Product Status screen. If a third-party module is offline, an associated
data link DTC should be triggered.
3.1. Check for active data link DTCs that may indicate a module that is
offline.
4. Correct any active data link DTCs.
Note: Data link codes may be caused by power, ground, and battery
issues. Module power supply and ground should be checked along with
other diagnostic items.
4.1. If both Configuration mismatch and Data link DTCs options are
displayed, the Data link DTCs option should be selected first.
4.2. The active data link codes that were observed on the readout screen
should be selected first.
4.3. The chassis should be re-identified to check that the problem is
resolved following repair of the data link.
5. Resolve any Configuration Mismatches
5.1. If all other items above are resolved, proceed through the mismatch
operation to resolve the issue.
; Live UI
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