C00009

Volvo Car USA LLC
Quality Bulletin
Bulletin Title
Group
NO
Complimentary Upgrade - C00009 / TJ 36139; OTA
Updates not Available
30
C00009
Issuer (Dept.)
Car Market
Issue Date
Status Date
Product, Safety and
Compliance
United States and Canada 7/21/23
Revisions
7/21/23
Page
Page 1 of 4
A.
B.
C.
D.
E.
F.
G.
H.
I.
COMPLIMENTARY UPGRADE C00009 DESCRIPTION
VEHICLES INVOLVED
PORT VEHICLES if applicable
PARTS INFORMATION/PARTS RETURN if applicable
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CAMPAIGN REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
A.
COMPLIMENTARY UPGRADE C00009 DESCRIPTION
Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided
to launch Complimentary Upgrade – C00009 on certain Android-based Infotainment system
(iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads.
Complimentary Upgrade C00009 addresses vehicles that are no longer able to receive OTA
updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In
order to explain the features and benefits we recommend noting the software level before the
download is completed. This will aid in explaining to the customer what improvements have
been added since their last software download.
To remedy concerned cars, please follow the instructions outlined in TJ 36139.
Complimentary Upgrade C00009 includes some of following updates from software version
2.2 and later that will provide our customers with the best possible connected experience.
Software version 2.2
•
•
•
Introduction of Apple CarPlay
Front data USB Port opened for Apple CarPlay
Video apps can now be used in the vehicle when parked
Software version 2.4
•
•
•
Improved accuracy of estimated charging time
Improved charging cable locking functionality
Minor graphics update of the trip meter menu in the driver display
Quality Bulletin C00009
Software version 2.5
•
•
•
•
Apple CarPlay bug fixes and stability improvements
Google Assistant support for SiriusXM added for subscribers to the service in North
America
Front Seat heating is activated automatically when starting parking climate
FM/DAB radio bug fixes and functional improvements. The last selected radio station will
start when the vehicle is started again
Software version 2.6
• Improved Adaptive Cruise Control (ACC) performance at low speeds
Software version 2.7
• Improved stability of the infotainment system
• Correction to occasionally missing search field in Google Maps
• Minor improvements in Road Sign Information Accuracy
Software version 2.8
• Drivetime optimization adjustments
Software version 2.9
• You can now switch between Pilot Assist and Adaptive Cruise Control with the left steering
wheel buttons
• Apple Maps is now available in the driver display
• “Play/Pause” and “Next/Previous” buttons are available on the Apple CarPlay tile
• “Now Playing” information is available on the Apple CarPlay tile
• Phone Call information is available on the Apple CarPlay tile, driver display and Head-up
Display (HUD)
Software version 2.10
• The map in the instrument panel is now stabilized in the center
• Improvements to prevent loss of heating function for PHEVs with high-voltage coolant
heater
PLEASE NOTE: The claim type for the Complimentary Upgrade will change with every OTA
release, e.i. “C000XX.”
B.
VEHICLES INVOLVED
NOTE:
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING
THE REPAIR FOR THIS COMPLIMENTARY UPGRADE.
Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Warranty Vehicle Inquiry where the message “Complimentary Upgrade
C00009” will appear for eligible vehicles, F4=History from the main Inquiry menu must
be selected to confirm Complimentary Upgrade C00009 has not been completed.
Eligibility can also be confirmed in TIE.
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Quality Bulletin C00009
All vehicles must be checked for any incomplete recalls or service campaigns or service
upgrades. All open Recall, Service Campaign or Service Action repairs must be completed.
If you have any questions concerning this recall, send them to [email protected].
C.
PORT VEHICLES
Vehicles marked for Complimentary Upgrade C0009 will not be done at the port. It is the
retailer’s responsibility to perform on eligible vehicles. Pre-Delivery Software (PDS) will satisfy
the requirements under Complimentary Upgrade C00009.
D.
PARTS / PARTS RETURN
No parts are required to be returned for this Complimentary Upgrade.
E.
OWNER NOTIFICATION
An owner notification will be sent out in late-July to all Over-The-Air (OTA) ineligible vehicles
advising these customers to visit a Volvo Retailer to have C00009 software installed to
improve their ownership experience.
F.
VEHICLES IN RETAILER INVENTORY
New Vehicles in Retailer Inventory
Vehicles marked for Complimentary Upgrade C00009 that have not been retail delivered
should install Pre-Delivery Software (PDS). The PDS software will satisfy the requirements of
C00009.
Used Vehicles in Retailer Inventory
Please check Vehicle Inquiry, TIE, or VIDA for vehicle eligibility.
G.
RETAILER RESPONSIBILITY
All vehicles qualifying for this Complimentary Upgrade must be repaired prior to a customer
taking possession of the vehicle at new car delivery and or at any service appointment.
H.
TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this campaign repair is Quality/G0.
I.
REIMBURSEMENT PROCEDURES & RETAILER ALLOWANCE
Complimentary Upgrade C00009 claims should be submitted using the LONG FORM
application only.
Claim Type:
C00009
Cause Code:
97
CSC Code:
52
Main OP:
36004-2
Failed Part:
31676056 (XC40/C40) 31472405 (S90L) 31654144 (S/V/90/CC)
31483292 (XC60/XC90) 31493704 (S/V/60/CC)
2023-07-21
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Quality Bulletin C00009
Operation Number
Repair Description
36004-2
Software Control Module downloading
Qty
Labor Time
1
0.5
*Labor times provided are current at the time of release and are subject to change:
Claims will be paid at the time in effect on the repair date.
*Volvo will be manually marking C00009 completed when PDS and 2.0 software has
been installed on an eligible vehicle and the vehicle is reported retail delivered.
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2023-07-21