Pierce Arrow Xt 2014

Complaint Information: Recalls, Investigations, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 241163 [USA]: The left and/or right brackets can fail, allowing the stokes basket to fall and increasing the risk of injury.
    Pierce manufacturing (pierce) is recalling certain 2010-2022 pierce velocity, enforcer, arrow xt, quantum, and dash cf fire trucks. Stokes basket mounting brackets may be insufficiently welded.
    pierce will replace the stokes basket mounting brackets, free of charge. Owner notification letters were mailed december 14, 2022. Owners may contact pierce's customer service at 1-888-974-3723. Pierce's number for this recall is 74b323.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 138710 [USA]: If the aerial device moves in an unexpected direction, the ladder may contact an object, such as a building or an electrical wire, increasing the risk of injury.
    Pierce manufacturing (pierce) is recalling certain 2004-2018 arrow xt, dash, enforcer, impel, quantum and velocity aerial vehicles. The aerial device may unexpectedly rotate to the right when the ladder is being extended.
    pierce will notify owners, and dealers will reprogram the aerial control module, free of charge. The recall began february 28, 2019. Owners may contact pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74b295.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 129158 [USA]: If the bracket falls, it could strike a person below.
    Pierce manufacturing (pierce) is recalling certain 2007-2017 pierce velocity, impel, arrow-xt, quantum, and enforcer emergency response vehicles equipped with 75ft aerial devices with a 21 inch or 28 inch limited retraction bracket. The bracket on the aerial device may detach from the aerial and fall to the ground.
    pierce will notify owners, and dealers will install additional hardware to mount the limited retraction bracket, free of charge. The recall began on august 22, 2018. Owners may contact pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74b290.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 125239 [USA]: If the sway bar detaches, the vehicle may sway more during steering maneuvers, increasing the risk of a crash.
    Pierce manufacturing (pierce) is recalling certain 2012-2017 arrow xt, dash, enforcer, quantum, and velocity fire trucks equipped with the t3 rear steer option. The affected vehicles have a rear sway bar that may detach from the vehicle.
    pierce will notify owners, and dealers will replace and properly torque the sway bar fasteners, free of charge. The recall began on july 11, 2017. Owners may contact pierce customer service at 1-888-974-3723.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 106556 [USA]: If the flashlight battery pack overheats, it can increase the risk of a fire.
    Pierce manufacturing (pierce) is recalling certain model year 2010-2016 arrow-xt, quantum, and velocity vehicles manufactured from october 30, 2010, through january 24, 2016. The affected vehicles are equipped with pelican 9410l flashlights, part number 9410-021-245 or 9410-021-110, with lithium ion battery packs which may overheat.
    pierce will notify owners and instruct them to inspect the flashlight and battery pack, and if necessary, to request a replacement battery pack from pelican products, free of charge. The recall began on april 18, 2016. Owners may contact pierce customer service at 1-414-832-3000. Pierce's recall number for this campaign is 74b271.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 115012 [USA]: An unexpected surge in water pressure to the fire hose can increase the risk of injury to the hose operator or those nearby.
    Pierce manufacturing (pierce) is recalling certain model year 2013-2015 arrow xt, quantum, velocity, impel, and saber fire-fighting vehicles manufactured june 19, 2013, to july 31, 2014. The affected vehicles have fire hose water pressure regulators that may not respond consistently to operator input and, as a result, there may be an unexpected water pressure surge to the fire hose.
    pierce will notify owners, and dealers will update the water pressure governor firmware, free of charge. The recall began on january 5, 2016. Owners may contact pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74b252.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 117004 [USA]: If the driveshaft disconnects from the vehicle, the vehicle would have a loss of drive, disabling it on the roadway and preventing the vehicle from responding to an emergency. additionally, portions of the driveshaft could become a road hazard. these scenarios may increase the risk of a crash.
    Pierce manufacturing (pierce) is recalling certain model year 2014-2015 pierce arrow xt, dash cf, enforcer, quantum, and velocity emergency vehicles manufactured from november 3, 2014, through july 31, 2015. The affected vehicles have a driveshaft that may bend or twist possibly causing it disconnect.
    pierce has notified owners, and dealers will install a stronger driveshaft, free of charge. The recall began on september 15, 2015. Owners may contact pierce customer service at 1-888-974-3723. Pierce's number for this recall is 74b265.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2020240 [Canada]: Structure
    Issue: on certain aerial fire trucks, the ladder could rotate unexpectedly to the right when it is being extended due to an error with the control module. Safety risk: a ladder that moves unexpectedly could create an increased risk of injury. Corrective actions: pierce has repaired all affected fire trucks.

  • Recall 2020239 [Canada]: Structure
    Issue: on certain aerial fire trucks, the bracket that limits the travel of the ladder could loosen over time and separate from the ladder. As a result, the bracket could fall to the ground. Safety risk: a bracket that falls from a ladder could create a risk of injury. Corrective actions: pierce has repaired all affected fire trucks.

  • Recall 2016071 [Canada]: Other
    On certain fire trucks, the governor/throttle control of the fire pump may have been configured with an incorrect firmware during the manufacturing process. Under certain circumstances, this could cause an unexpected pressure surge to the fire hose, increasing the risk of injury and/or damage to property. Correction: the manufacturer will provide a firmware update to correct the defect.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • PB_618 - STRUCTURE: In arrow xt custom chassis, the a/c condensation pan may overflow and drip on driver and occupants. Previously, an engineering review was required before modifying the cabin. This bulletin streamlines the process and an engineering review i
  • SB_446.1 - ELECTRICAL SYSTEM: The gen 1 husky 3 foam pump from fsc is being discontinued. To keep supporting our customers, a conversion kit is available to install the gen 2 husky 3 foam pump in place of the gen 1.
  • Service Bulletin - EXTERIOR LIGHTING:HEADLIGHTS:BULBS: Led headlight part numbers and install instructions
  • Service Bulletin - EQUIPMENT ADAPTIVE/MOBILITY: Service topic 249 - red dot ceiling mounted r-6555 evaporator filter replacement.
  • Dealer Notificat - POWER TRAIN:CLUTCH ASSEMBLY:LINKAGE:HYDRAULIC HOSE/FITTINGS: Field update notice #74b253 hercules cafs hydraulic hose. Pierce has ddetermined some vehicles built with the hercules cafs m;ay have had an incorrect hydraulic hose installed.
  • Dealer Letter - - SEAT BELTS:REAR/OTHER:BUCKLE ASSEMBLY: Vehicle safety recall dealer notification - important - recall 14v-243 - immi l9 seat belt buckle.
  • Dealer Letter - - VEHICLE SPEED CONTROL:ACCELERATOR PEDAL: Field update notice #74b258 accelerator pedal - pierce manufacturing has determined that a defect which relates to motor vehicle safety exists in certain quantum custom fire apparatus models manufactured between 2008 and 2011 equipped with
  • Dealer Letter - - FUEL SYSTEM, GASOLINE: Field update notice #74b256 dash cf puc pump dipstick - pierce has determined some dash cf models have the incorrect length dipstick installed on the puc pump.
  • WB 19 - EXTERIOR LIGHTING:HEADLIGHTS: Warranty bulletin discussing condensation in led headlamps produced by jw speaker. Per supplier, condensation in headlamp with not impact performance or operation of the headlamp.
Known Recall Investigations
  • Unintended aerial platform movement investigation as of 20180821

    This preliminary evaluation (pe) was opened august 21, 2018 based on 5 consumer complaints for unintended aerial platform movement on the subject vehicles. Odi complaint numbers 11101301, 11101303, 11101304, 11101305 and 11105134 allege there is a defect with the aerial ladder control mechanism that resulted unintended movement.Odi conducted several field inspections, meeting with local fire houses and municipalities to better understand and witness the alleged defect. In addition, odi met with pierce and the fleet operations manager of the montgomery county fire and rescue service’s central fleet to discuss the known complaints, possible attributing factors and vehicles to be tested/instrumented.On november 30, 2018 pierce met with odi staff at dot headquarters and agreed that a safety defect existed on their vehicle aerial devices. The subject vehicles may unintentionally rotate right when a command to extend the aerial ladder is given. This unintentional movement is the result of faulty random access memory (ram) chip configuration on the aerial ladder controller. If the aerial device is operated in this manner it may contract an obstruction, potentially causing property damage or injury. In addition, it may hinder the ability to perform emergency functions as intended. The effected population includes 886 2004–2018 model year pierce arrow xt, dash, enforcer, impel, quantum and velocity fire trucks.This preliminary evaluation is closed with safety recall 19v-022.

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