5NP-F9E3D-09

GROUP
NUMBER
ELECTRICAL
DATE
Technical Service Bulletin
MAY 2016
16-BE-003
MODEL
Azera, Genesis, Sonata,
Tucson, Veloster,
Elantra GT, Santa Fe,
Santa Fe Sport, Elantra
RE-ACTIVATION OF BLUE LINK DEVICES
SUBJECT:
This bulletin supersedes TSB 14-BE-008-1 and adds additional applicable vehicles equipped
with AVN 4.0 and Display Audio.
Description: This bulletin describes steps to activate applicable vehicles with navigation or display
audio radios that have been de-activated for the following reasons:
 A customer who initially waives Blue Link enrollment, and then decides to enroll after purchase
of vehicle.
 A customer who allows all packages of their Blue Link subscription to expire and then wishes
to re-subscribe to Blue Link.
 A customer who did not enroll in Blue Link within the first 30 days of ownership (at which time
the device becomes inactive), but then decides to enroll.
 A subsequent owner who wishes to enroll in Blue Link.
If Blue Link is deactivated, the Verizon account will be suspended. A manual “service activation”
process from within the vehicle will have to be performed. Please follow the steps within this bulletin.
NOTICE

Only the areas with at least 3G Data Coverage will allow Service Activation.

May require several attempts depending on 3G Data Coverage.
Applicable Vehicles:
Azera
Genesis
Sonata
Tucson
Veloster
Elantra GT
Santa Fe,
Santa Fe
Sport
Elantra
Model
Year
2015
2015,
2016
2016
2016
2016
2016
2017
2017
AVN
Prem 2.0
X
AVN 4.5
X
AVN 4.0
Display
Audio
X
X
X
X
X
X
X
X
X
X
Warranty Information:
Normal warranty applies.
Circulate To: Service Manager, Warranty Manager, Service Advisors, Technicians, Fleet Repair
SUBJECT:
RE-ACTIVATION OF BLUE LINK DEVICES
Blue Link Activation Steps (Jog Dial System)
1. Turn vehicle and the radio system ON.
Press the Blue Link (A) button shown on the
image to the right.
A
2. Press the Blue Link Settings (B) selection to
enter the setting screen.
B
3. Press the Service Activation (C) icon on the
screen.
C
4. Press the Activation (D) icon on the screen.
D
Confirmation of Blue Link Activation
5.
Press the Blue Link button in the vehicle (ensure power is on). Blue Link will provide a
voice response menu structure (outlined in the owner’s manual) after the service activation
is completed.
TSB #: 16-BE-003
Page 2 of 4
SUBJECT:
RE-ACTIVATION OF BLUE LINK DEVICES
Blue Link Activation Steps (AVN 4.0/4.5 and Display Audio)
A
1. Turn vehicle and the radio system ON.
Press the Blue Link (A) button shown on the
image to the right.
2. Press the Blue Link Settings (B) icon
to enter the setting screen.
3. Press the Service Activation (C) icon on the
screen.
B
C
4. During Service Activation, the following will
be displayed on the screen.
TSB #: 16-BE-003
Page 3 of 4
SUBJECT:
RE-ACTIVATION OF BLUE LINK DEVICES
5. Upon successful completion of Service
Activation, the following message will be
displayed.
Confirmation of Blue Link Activation
6. Press the Blue Link button in the vehicle (ensure power is on). Blue Link will provide a voice
response menu structure (outlined in the owner’s manual) after the service activation is
completed.
TSB #: 16-BE-003
Page 4 of 4