09-028-12-2701B

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2012 Mazda Motor of America, Inc.
Subject:
Bulletin No:
MULTI INFORMATION DISPLAY AND DENSO NAVIGATION SYSTEM SERVICE
INFORMATION
Last Issued:
MULTI-MODEL - MULTI INFORM
INFORMATION
ATION DISPLAY AND DENSO
09-028/12
10/19/2012
NAVIGATION SYSTEM SERVICE
BULLETIN NOTE
• This bulletin supersedes the previous bulletins 09-028/12 issued on 08/10/12 and 07/27/12, 09-022/11
issued on 09/01/2011 and 09-074/09 issued on 11/13/2009. The APPLICABLE MODEL(S)/VINS, DESCRIPTION has been revised.
APPLICABLE MODEL(S)/VINS
2004-2013 Mazda3
2006-2013 Mazda6
2007-2012 CX-7
2007-2013 Mazdaspeed3
2006-2007 Mazdaspeed6
2007-2012 CX-9
2006-2010 Mazda5
2004-2011 RX-8
DESCRIPTION
The multi Information display (MID) and navigation system support for diagnostics, parts authorization, and
parts exchange require contacting the proper source. Please contact the appropriate source by referring to the
following tables.
• DENSO Navigation Help Desk at 888-285-4236 from 7am-5pm Pacific Standard Time.
– Part authorization for DENSO parts is required prior to exchange.
• United Radio - refer to Dealer Assistance Group’s “Exchange Central” on MX Connect.
– Part authorization for United Radio parts is NOT required prior to exchange.
NOTE: United Radio does not provide technical support.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-028/12
Last Issued: 10/19/2012
© 2012 Mazda Motor of America, Inc.
MULTI INFORMATION DISPLAY AND NAVIGATION PART APPLICATION
Year
* Model
RX-8
Mazda3
Speed3
Mazda5
Mazda6
Speed6
CX-5
CX-7
CX-9
2004
A,B
A,B
---
---
---
---
---
---
---
2005
A,B
A,B
---
---
---
---
---
---
---
2006
A,C
A,C
---
A,C
A,C
A,C
---
---
---
2007
A,C
A,C
A,C
A,C
A,C
A,C
---
A,C
A,C
2008
A,C
A,C
A,C
A,B
A,C
---
---
A,C
A,C
2009
D
A,C
A,C
D
D
---
---
A,C
A,C
2010
D
E
E
D
D
---
---
D,E
D
2011
D
E
E
---
D
---
---
D,E
D
2012
---
E
E
---
D
---
---
D,E
D
2013
---
A,E,F
A,E,F
---
D
---
A,F
---
A,F
* NOTE: Parts exchanged - for the most current information, see the DAG Exchange Central website.
Code
Part Description
Exchange
Source
Technical Support
Warranty
Out of Warranty
A
Audio Unit with Touch Screen Display
United Radio
Mazda Hotline
B
Navigation DVD ROM Unit
United Radio
Mazda Hotline
C
Navigation DVD ROM Unit
DENSO
D
Audio Unit with Navigation DVD ROM Unit
United Radio
E
Multi-Information Display (MID) Unit (with
or without navigation)
DENSO
F
TomTom Navigation Unit
NOTE:
•
•
•
•
•
DENSO
Mazda Hotline
Mazda Hotline
DENSO
Mazda Hotline
Refer to TSB 09-041/12
All other components such as GPS antenna, are available without prior authorization as a service
part or as an exchange part through United Radio.
For in-stock vehicles, dealers will be directed to order new parts. Only in-stock vehicles require
installation of a new component and DSM authorization. Please contact Dealer Assistance Group.
DENSO will provide warranty part exchange for navigation and non-navigation equipped vehicles
with Multi-Information Display (MID) concerns.
Reference Warranty Bulletin (Category AD / Number 8) / Mazda Warranty Policies and Procedures
Manual for parts exchange procedures. Failure to follow the proper warranty procedures may result
in a warranty debit.
Some, but not all components available as exchange for warranty repairs are available as exchange
for out of warranty repairs. Please contact the supplier for prices and availability.
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