SSM72011

TOPIx - SSM72011 - Incorrect diagnosis of Bluetooth connectivity
Reference
SSM72011
Models
Discovery Sport / L550
Page 1 of 2
LR2 / L359
LR4 / L319
Range Rover / L322
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L320
Range Rover Sport / L494
Title
Incorrect diagnosis of Bluetooth connectivity
Category
Electrical
Last modified
30-Oct-2015 00:00:00
Symptom
207000 Entertainment Systems
Content
Issue
The wrong component maybe replaced when troubleshooting Bluetooth connectivity in
car.
Cause
The front control display interface module (Touchscreen) has no effect on Bluetooth
connectivity in the car and as such may be incorrectly diagnosed and replaced as the
source of the issue.
Examples of reported customer concerns
BLUETOOTH AND USB DOES NOT WORK WHEN PLAYING MUSIC.
TOUCH SCREEN GOING BLANK AND LOSS OF RADIO AND BLUETOOTH, AFTER
A FEW MOMENTS THE RADIO POWERS UP.
THE NAVIGATION, RADIO, BLUETOOTH IS NOT WORKING THE SCREEN WON'T
EVEN TURN ON
BLUETOOTH, PHONE AND RADIO ARE INOP.
NAVIGATION, BLUETOOTH RADIO AT TIMES NO VOLUME AND SAYS ERROR
HAVE TO TURN OFF AND RESTART TO MAKE WORK
BLUETOOTH INTERMITTENTLY WONT CONNECT AND QUALITY OF SOUND IS
POOR.
http://topix.landrover.jlrext.com/topix/service/archive/594671/index
11/4/2015
TOPIx - SSM72011 - Incorrect diagnosis of Bluetooth connectivity
Page 2 of 2
Action
Please refer to the workshop manual in Topix by selecting the model and model year,
Then select section 4 :Electrical- 415-01 Information and Entertainment Systemsdiagnostic and testing - cellular phone or General information – 100 Service Information
-100-00 General information for DTC information on modules.
If you are still unsure as to which component maybe at fault you are request to raise a
Technical request(TA) through Dealer Technical Support(DTS)
http://topix.landrover.jlrext.com/topix/service/archive/594671/index
11/4/2015