13wo3re

Daimler Trucks North America LLC
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WARRANTY DEPARTMENT
13400 Outer Drive, West
Detroit, MI 48239-4001
Attention: Dealer/Distributor Principal, Warranty Manager, Service Manager, Parts Manager, Sales Manager
Freightliner Dealers – US and Canada

 FCCC Dealers – US and Canada
Sterling Dealers – US and Canada

 Direct Warranty Customers – US and Canada
Western Star Dealers – US and Canada

 Travel Centers of America/Petro:Lube
Thomas Built Bus Dealers – US and Canada

 SelecTrucks Dealers – US and Canada
Detroit Distributors

 Export
 T
WARRANTY OPERATION LETTER
REF
Effective
Release
13WO-3REV2
February 25, 2014
February 25, 2014
SUBJECT
Actual Labor Hours on Detroit Claims
This is a revision of Warranty Letter 13WO-3REV. The changes have been highlighted.

Actual Labor Hours on
Detroit Claims

Submitting Claims
A new field has been entered into the claim wizard for Detroit Warranty claims.
For claims submitted after June 1, 2013, this will be a required field. The field will only be
required and available for Base, Extended and Recall claims, and will be visible and editable
by the submitting source. The field will not be available for additional credit claims, as this
would cause a double counting of actual labor hours. Note: Direct Warranty Customers will
be exempt from this requirement.
Use the Actual Tech Time function to enter the actual technician time/hours for a single
condition/warranty repair on the warranty claim. If there are multiple conditions on a
repair order do not enter the total repair time, only enter the actual time for the
single condition claimed. Technician’s breaks and other downtime should not be included.
Do not enter more time than what is reported on the repair order, inaccurate actual tech
time will adversely affect reporting.
Figure 1 on the next page displays the original actual labor hour’s field location on page 1 of
the claim wizard. As the result of a request by the Dealer Joint Application Development
(JAD) committee, this field has been moved to page 3 of the claim wizard. Figure 2 displays
the placement of the current actual labor hour’s field on page 3 of the claim wizard.
WARRANTY OPERATION LETTER
Verify latest version on-line: Warranty Operation Letters are available at DDCSN.com> Literature> Service Letters / Bulletins> Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or previously
released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 13WO-3 REV2
1 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 2/25/14
Daimler Trucks North America LLC
WARRANTY DEPARTMENT
13400 Outer Drive, West
Detroit, MI 48239-4001
Figure 1: Previous Actual Labor Hours Field Location
Figure 2: Current Actual Labor Hours Field Location
WARRANTY OPERATION LETTER
Verify latest version on-line: Warranty Operation Letters are available at DDCSN.com> Literature> Service Letters / Bulletins> Warranty Operations
DISCLAIMER: The information contained in this letter supersedes and supplements any related policies and procedures in the Warranty Manual and/or previously
released letters. Failure to read or distribute this letter will not exempt addressees from compliance with the information contained herein.
Warranty Operation Letter
Copyright © Daimler Trucks North America LLC. All rights reserved.
REF # 13WO-3 REV2
2 of 1
Daimler Trucks North America LLC is a Daimler company.
Revised: 2/25/14