SFCC_14DEC17

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALL
DECEMBER 14, 2017
Today’s Presenters
Name
Position
Robert Weingart
Manager – Local Technical Support
Elyse McArthur
Product Investigation
Matt Priestner
Product Investigation
Greg Martucci
Product Investigation
Rich Conte
Product Investigation
Jerry Bennett
Product Investigation
Tom Bollettieri
Product Investigation
2
LOCAL TECHNICAL SUPPORT (LTS)
NEWS & UPDATES
November was an above average month for TA volume
– LTS response times held to 1 hour despite L3 training sessions
− Training complete for 2017
− L3 Assessments week of 08-Jan-2018
– LTS performance will recover to 30 minute goal for remainder of 2017
– Slip in retailer response time during Thanksgiving week in USA – slow
to recover to previous ~30 hours
– Please review service alert: Reminder - Technical Assist (TA) Cases
and Upcoming Holiday
L3 LTS Training Period
L3
Nov. above average
!
USA
Thanksgiving
Slow to return
Tools & Equipment
News
Issue:
•
Panasonic Tablet with 256GB hard drives run out of memory space
Status:
• A fix is now in place to adjust the hard drive partition size
Action:
• Please submit a Diagnostic EPQR for the concern
• Additionally call Bosch Technical Support at 1-866-628-5508 for
assistance with hard drive partitioning adjustments
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Latest Vehicle Concern Fixes
Vehicle
XCL
XCL
17-18MY
XF/XE/F-PACE
16-17MY XJ
Customer
Concern
Details and Status
Publication
InControl Touch
Pro software
updates
New InControl Touch Pro software (17C) has been released with PATHFINDER
123 and SDD 152. Some of the top issues that are resolved with this release
include: Touch Screen image shifting, SVR Logo missing from startup screen,
AM/FM reception improvements, ripped CDs now play in the correct track order,
and Rear Seat Entertainment vehicles can now be updated again. Bulletins are
currently being updated to reflect the new changes.
LTB01009NAS5
JTB00552NAS5
LTB01108NAS3
JTB00593NAS3
H046 UPS7917
N102 UPS8017
InControl Remote
intermittent
operation
Customers may report intermittent issues with the InControl Remote App, more
specifically the Remote Climate feature. There have been improvements last
month to both the backend server and the apps themselves. Please ensure the
customer is on the latest version on the app Apple (1.69.3) & Android (R1.67.1).
If you have issues on the latest app, please raise a request for Technical
Assistance (TA).
H056 RECALL
VIRTUAL TFT IC
RECALL REPAIR
AVAILABILITY
H056 TSB VERSION 2 on TOPIX provides repair instructions for 18MY vehicles
using PATHFINDER and 17MY XJ using SDD manual patch.
H056 version 3 will release repair instructions for all models including for use of
special applications in SDD and PATHFINDER that reduce sw download time to
approx. 2 mins for all models except 16-17MY XJ which continue with the
conventional SDD download procedure. Customer recall mailing by Dec 19th
H056 v 3 target
release by Dec
19th
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Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
F-TYPE
18MY
Telematics battery
replacements
We have replenished stock of TCU back-up batteries. All the backorders are
currently being filled to resolve failure to activate TCU due to a drained backup
battery.
XCL
18MY
Telematics failing
to activate at PDI
Vehicle fails PDI routine due to telematics will not activate – e-Call button fails to
illuminate. Improvements to 18MY Telematics Control Unit software has been
released on PATHFINDER v123. Affected vehicles that cannot be resolved with
the advice in the listed SSM’s should have the TCU software updated.
SSM73634
Jaguar
SSM73635
Land Rover
XCL
17 – 18MY
Concerns with
Updating and
Replacing the
TCU and ACM on
PATHFINDER
Software Version
120
Issues reported for replacing or updating TCU and ACM in the listed SSM’s
have been resolved with the release of PATHFINDER 123.
SSM73651
Jaguar
SSM73652
Land Rover
TBD
6
Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
F-PACE
RR Velar
18MY
A customer may
report that Eco
Stop/Start is not
functional.
Discovery
17MY
A Customer may
report vehicle is
hard to fill with
fuel.
Details and Status
Publication
Diagnostic information is available in Live Data within the GWM via Pathfinder.
There is a list of stop/start inhibits and a value “Estimated cold cranking voltage
at present state of charge [41EA]” which is a calculated value that will inhibit
operation of Eco Stop/Start. This data must be included in a TA for additional
support.
Under
Investigation
Inspect fuel tank vent line for restrictions due to a twisted line. If this is identified
post VIN end A044489, please raise an EPQR.
TBD
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Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
The flashing indicator is only notification of a mis-match between requested and
actual gear and is not an indicator of a fault. If you encounter this complaint,
diagnose all DTCs first. If a TA is required for diagnostic support, include the
information listed below:
Information to gather from customer:
XCL
A customer may
express a concern
of a flashing gear
indicator on the
GSM and
Instrument Cluster
1. Does the customer usually select sport mode or dynamic modes?
2. Does the customer keep eco mode active or shut off?
3. Did the complaint occur during a regular drive cycle (i.e. route to work) and if so, is it
repeatable?
4. What maneuver was being performed- i.e. Parking, steady cruise, accelerating,
steering input, shift paddles, etc.
5. What made the customer notice the condition?
6. How long into the drive did the complaint occur?
7. What were the ambient conditions - i.e. road conditions and gradient, temperature,
weather, etc.
8. Does the customer change the gear selector position at stops?
9. What auxiliary components were active at the time?
10. Did the complaint occur at a stop, if yes did the engine enter eco stop?
Under
Investigation
Information to gather from SDD/Pathfinder:
1. Gearbox near stall event counter
2. Gearbox stall event history - odometer at last
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Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
Discovery
17MY
Customer may
experience a
hesitation at 30-55
mph and 14002000 RPMs
This occurs approximately ⅔ into the warm up phase on a cold start with a
steady throttle pedal input. Should a customer experience this particular
scenario, submit a TA. LTS will provide specific instructions on diagnosis.
Under
Investigation
RR Sport
16MY
CEL on the
instrument cluster
This is paired with DTC P2002-00 for DPF efficiency stored in the PCM. Should
you replace a DPF or DPF/ SCR Catalyst assembly for this concern, please
submit an EPQR with a picture of the DPF brick looking into the outlet. Hold
onto the part, it may be requested for further analysis
Under
Investigation
F-PACE
2.0L Diesel
Customer may
report a whistle or
whine from engine
bay
Diagnosis may lead to the discovery of metal shavings in the oil filter & pan.
This may be caused by the lower timing chain rubbing against the crankshaft
balancer. If you require technical support please raise a TA, otherwise submit
an ePQR for repaired vehicles with clear pictures of affected area. Note in the
ePQR if SSM 72672 has been performed on the vehicle.
Under
Investigation
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Latest Vehicle Concern Fixes
Customer
Concern
Details and Status
Discovery
Range Rover
RR Sport
17MY
A customer may
report an Adaptive
Damping (AD)
warning message
on the
Instrument Cluster
(IC).
Investigations have identified that Diagnostic Trouble
Code (DTC) U3000-04 may be stored in the Chassis Control Module (CHCM),
leading to the warning message being displayed within the IC. The warning
message will remain present until the ignition has been cycled 'OFF' and then
'ON' but will be displayed again until the update listed within the Diagnostic
Procedure below is completed. The CHCM will require a software update and if
the vehicle is equipped with Dynamic Response the CHMB will need to be
updated.
RR Velar
A customer may
report a
suspension
warning message
displayed on the
Instrument Cluster
It may be reported by the customer that a hissing or single pop noise was heard.
The vehicle then displays a suspension warning message on the Instrument
Cluster (IC), which can lead to a loss of functionality to the vehicle’s suspension
ride height adjustment. Retailers will renew the Vehicle Dynamic Suspension air
supply unit expansion chamber. Parts are in limited supply, a temporary parts
restriction has been put on the parts to ensure an equitable distribution.
N116
Discovery
17MY
A Customer may
report that they
are unable to
open the front
stowage
compartment
behind the ICP.
This may be caused by a potential clash of components and or incorrect routing
of the electrical harness. Should a customer express a concern, please refer to
TSB LTB001121 for repair guidance.
LTB01121NAS1
On Sign-off
Vehicle
Publication
N135NAS1
On Sign -off
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Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
A Customer may
report a creaking
noise from the
center of the
instrument panel.
This may be caused by contact between the body panels on the under-hood
side of the bulkhead panel. TSB JTB00604 (Jaguar) & LTB01134 (Land Rover)
has been published to address this concern by providing instructions on creating
separation between the two panels making the contact. Should a Customer
express a concern please refer to the TSB for repair guidance.
JTB00604NAS1
LTB01134NAS1
RR Velar
Customers may
report misting of
window’s during
cold temperatures.
This may be caused by an HVAC recirculation door linkage that has become
detached due to the actuator motor overdriving the recirculation door linkage
travel. Revised HVAC control module software has been developed to prevent
this concern by creating soft stops in the actuator operation preventing over
travel of the actuator arm.
UPS campaign
N143 targeted to
launch by Dec
22nd
F-TYPE
A Customer may
report a gap
between the
carpet and center
console trim.
A gap between the carpet edge and the center console may become visible on
some vehicles due to a variation in carpet build tolerances. All replacement
carpets are now being supplied to an assured tolerance which has been
tightened to the upper range of specification. Assured carpets have been fitted
in production from K44113 for LH side carpets and K51411 for RH side carpets.
Should a carpet fitment concern be found on vehicles built post the containment
VINs, please submit an EPQR with pictures of the concern.
RR Velar
F-PACE
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Latest Vehicle Concern Fixes
Vehicle
Customer
Concern
Details and Status
Publication
Discovery
A Customer may
report difficulty in
opening the hood.
A few reports have been received regarding difficulty opening the hood panel
when the release level is pulled. The reports suggest that the cable is too long
for the application and does not pull far enough to release the hood latches.
This concern is currently being investigated. Should this concern be found
please submit an EPQR for the vehicle to aid in the investigation.
F-TYPE
Coupe
A Customer may
report the load
space cover is
warping.
A Customer may find the Parcel Shelf (load space cover) is distorting, lowering
in the center. This concern is currently under investigation. If you find any cases
of this concern please submit an EPQR with picture showing the amount of
distortion.
Straight
Distorted
Under
Investigation
Under
Investigation
Location to measure
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Questions Raised By Retailers
Vehicle
Customer Concern
Details and Status
Raised By
XCL
We are seeing quite a lot of
complaints for the eco stop/start
system not working. Using the
health check tool it shows the
battery being low on charge is the
inhibitor. After charging the battery
it will pass the Midtronics test but
still will not allow the vehicle to do
an eco stop/start. Since the battery
passes we can't replace it under
warranty and we are not able to fix
the customers concern. Is there
another way to get this through
warranty without a TA case or
failed battery dtc printout?
Should you encounter a situation where the battery test is
successful with the Midtronics tester, but this is still identified in
Live Data as the cause of an Eco Stop/Start complaint you have
to raise a TA, if diagnostic support is required, or EPQR, if the
support is not required. Attach a session file to your report
showing the routines outlined in LR SSM73689 & Jaguar
SSM73688 and have been completed. This will allow additional
investigation into the topic. When submitting the warranty claim,
be sure the TA or EPQR number is listed first in the claim
comments to avoid possible text transfer cutoff.
Brian Peterson
JLR Cary
SDD
I have had to recover one SDD
twice and all software will load but
the NGI_Phase 2.5 SDD keeps
trying to load NGI 004.01.001 but
can not until phase2.5 is loaded
which it will not load. Is there a
work around or do I need to try a
third time to recover the SDD ?
Please refer to SSM73412 for this concern. NGI 004.01.001 is
one of several Phase 2.5 SDD releases.
Joe Watkins
JLR Houston
Central
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THANK YOU!
Q&A