06-00-89-026K

Bulletin No.: 06-00-89-026K
Date: May-2013
Subject:
Warranty Administration – Revised Customer Concern Not Duplicated (CCND) / Verified Labor Operation
Numbers/How to Submit CCND Transactions in Global Warranty Management
Models:
2014 and Prior GM Passenger Cars and Light Duty Trucks
This bulletin is being revised to add the 2014 model year and update the labor operations. Please discard Corporate Bulletin
Number 06-00-89-026J (Section 00 – General Information).
Below is list of the labor operations and descriptions for "Customer Concern Not Duplicated/Verified" (CCND) conditions and guidelines to follow when using
them. For a complete list of guidelines involving the use of CCND labor operations, please refer to the Service Policies and Procedures Manual (Section 1.5.6).
Customer Concern
Not Duplicated
Labor Operations
Numbers
Description
Example of Proper Usage
2029939
Electronics - Safety / Lighting / Keyless Entry /
Theft Alarm
Customer states SIR light has come on but is now off.
Performed related system verification procedure in SI with no
trouble found and unable to duplicate concern.
2419919
Brakes
Customers states ABS / TCS / Stability Control light came on,
but now it’s off. Scan tool shows history code. Cleared code,
followed system verification with no trouble found and unable
to duplicate concern.
3019959
Axle, Differential or Rear Drive Module (RWD
and AWD Vehicles
Customers states driveline noise, vibration or intermittent All
Wheel Drive Light On. Followed SI procedures to identify
driveline noise / vibration or cause of the AWD indicator and
unable to duplicate concerns.
3429919
OnStar® / Bluetooth
Customer states that OnStar® will not connect to an advisor.
Performed related system verification procedure in SI with no
trouble found and unable to duplicate concern.
Note: Use 3429919 when Bluetooth concern is in vehicle
equipped with RPO UPF.
3429969
Entertainment / Radio / Navigation / USB /
Bluetooth
Customer states sound from the rear speakers pops or
distorts. Performed related system verification procedure in SI
with no trouble found and unable to duplicate concern.
Note: Use 3429969 when Bluetooth concern is in vehicles
without RPO UPF.
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3439929
Cluster / Head UP Display
Customer states cluster backlighting does not illuminate.
Performed related system verification procedure in SI with no
trouble found and unable to duplicate concern.
4029929
Engine CCND - Engine Controls and Fuel
Customers states engine light was on with a fuel related DTC,
followed system verification procedure for DTC as indicated
and unable to duplicate the concern.
4049979
12V Battery / 12V Charging System
Customer states vehicle would not start/crank. Performed
related system verification procedure in SI with no trouble
found and unable to duplicate concern.
Note: Use 4041512 for battery charge & test.
4059959
Exhaust
Customer is not satisfied with exhaust, either a boom, tone,
etc., followed exhaust noise diagnosis with no trouble found
and unable to duplicate concern. Determined exhaust is no
different from other like vehicles.
4069919
Engine CCND – Engine Mechanical
Customer states engine making abnormal noise or leaking
fluid, followed SI diagnosis for noise or leaks and was unable
to duplicate customer concern.
4429959
Heating and Air Condition
Customer states A/C system not cold enough. Performed
system verification for A/C system. Temperature is found to
be within specifications.
5019989
Hybrid Electronics & Hybrid Charging
Customer states vehicle will not charge at home charging
station, Performed related system verification procedure in SI
with no trouble found and unable to duplicate concern.
7429949
Steering
Customer states steering noise / whine when turning at
parking lot speeds at cold temperatures. Followed SI
procedures and was unable to duplicate.
8009929
Suspension
Customer states front suspension noise over bumps.
Followed SI procedures to diagnose front suspension noise
and was unable to duplicate concern.
8059949
Tire Pressure Monitoring System (TPMS)
Customer states pressure value for one tire is not displayed
on DIC. Performed related system verification procedure in SI
with no trouble found and unable to duplicate concern.
♦
(For Tire and Wheel Concerns See 8069939)
8069939
Tires and Wheels (For Tire Pressure Monitoring
System Concerns See 8059949
Customers states a tire vibration accompanied by a thumping
noise is heard at highway speeds. Road tested and checked
tire balance. Unable to duplicate concerns.
8429939
Transfer Case
Customer states vehicle does switch between 2 and 4 wheel
drive, followed SI diagnostics for transfer case and was
unable to duplicate customer concern.
Notice: In some cases the subject vehicle may be operating as intended but not in line with the expectations of the customer. This type of outcome does NOT
fall under the definition of Customer Concern Not Duplicated. In cases where the vehicle is operating as intended but not in-line with customer expectations,
service management should submit a Field Product Report. Refer to the latest version of Corporate Bulletin Number 02-00-89-002 (10-00-89-006 for Canada)
for additional information on how to submit a field product report.
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Clarification Regarding Use of CCND Engine Mechanical
•
4069919 – Engine CCND – Engine Mechanical
Customer reports engine concern. Service technician collects relevant operating and environmental conditions from customer during concern event and
attempts to replicate/mitigate concern. Technician evaluates ECM for any engine diagnostic trouble codes and follows fault tree for any identified Pcode(s). Technician investigates any pending Product Information and/or Product Bulletins that may apply to the customer concern. Service technician
is unable to reproduce concern, confirms there are no pending product information bulletins and is unable to identify a problem with the vehicle. This
labor operation should not be used for a MIL active complaint or non-engine related issues.
•
4029929 – Engine CCND – Engine Controls and Fuel
This labor operation should only be used for engine malfunction indicator lamp concerns when the technician is unable to identify a problem and/or
duplicate the concern. An engine diagnostic trouble code (Pxxxx code) must be identified in the ECM to use this labor operation. The diagnostic trouble
code(s) should be documented on the technician copy of the repair order. The service technician should follow the fault tree for the identified P-code(s)
and investigate any pending Product Information and/or Product Bulletins that may apply to those code(s). 4029929 labor operation should not be used
for the P0700 DTC. P0700 is specific to the transmission system must be applied to a transmission labor operation.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may
occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools,
safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that
your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information.
WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION
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