PC633 PM827 P832

SERVICE CAMPAIGN
CAMPAIGN
BULLETIN
Engine Control Module (ECM) Reprogram
Regional (NV & AZ) Voluntary Service Campaign
Reference: PC633, PM827, P8325
Date: July 20, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
Campaign
ID:
PC633
PM827
P8325
Affected
Population:
Dealer
Inventory:
2013-14 Sentra (B17)
1,022
NA
2013-17 Altima (L33)
59,183
12
2014-17 Rogue (T32)
20,792
11
2013-17 Sentra (B17)
43,925
6
2014-17 Versa Note (E12)
10,148
5
2012-17 Versa Sedan
(N17)
26,962
12
2016-17 Rogue (T32)
4,906
1
Affected Models/Years:
SERVICE COMM
Activation date:
Stop Sale
In Effect:
July 20, 2018
NO
***** Campaign Summary*****
Nissan is conducting a Regional Voluntary Service Campaign to reprogram the Engine Control
Module (ECM) on affected vehicles currently registered in Nevada and Arizona. The current
programming may cause the air/fuel ratio to become excessively rich resulting in engine stop under
certain high temperature and high altitude conditions.
In addition, Nissan is asking dealers to inspect and, if necessary, replace the Positive Crankcase
Ventilation (PCV) valve on certain 2013-14 Nissan Sentra vehicles.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or
DBS National Service History - Open Campaign I.D. Due to the various models involved and
the associated responsible manufacturing location of origin, there are three (3) separate
campaign IDs with unique Campaign Bulletins for each model:
 PC633
 PM827
 P8325
New vehicles in dealer inventory can be also be identified using DCS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
NOTE: These campaigns are state-specific and limited to vehicles that are currently
registered, or previously registered, in the state of Nevada or Arizona only.
2.
Nissan requests dealers repair any affected vehicles in retailer new or pre-owned inventory to
ensure customer satisfaction.
CAMPAIGN ID: PC633, PM827, P8325 | Original Document
3. Dealers should use the appropriate repair bulletin for the applicable model as listed below to
correct any vehicles subject to this campaign.
4. Once repaired, dealer should submit a warranty claim and release the vehicle.
***** Release Schedule *****
Parts
Special
Tools
Repair
Owner
Notification


The remedy for the majority of affected vehicles is reprogramming.
The only affected vehicles that may require parts in addition to reprogramming,
depending on inspection results, are 2013-14 Sentra.
 Nissan has developed an automatic parts shipment to provide dealers
located in Nevada and Arizona with enough parts to repair 10 vehicles
 Parts will begin to arrive at retailers by Tuesday, July 24, 2018
 Additional parts may be ordered as needed via normal ordering process

CONSULT III





NTB18-048
NTB18-050
NTB18-051
NTB18-049
NTB18-052
– Altima
- Rogue
- Sentra
- Versa Sedan
- Versa Note
Nissan will begin notifying owners of all potentially affected vehicles in August
2018 via U.S. Mail.
***** Dealer’s Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate Campaign I.D. for the campaign status on each vehicle falling within
the range of this voluntary service campaign, which for any reason enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in dealer inventory. If a VIN subject to this voluntary service campaign was part of a dealer
trade, the letter associated with that VIN should be forwarded to the appropriate dealer for service
completion.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
Is this a safety recall?
A.
No. However, it is important that all vehicles in Nevada and Arizona that are subject to this
service campaign receive updated software. If customers call and are affected by this
campaign, encourage them to schedule an appointment immediately.
CAMPAIGN ID: PC633, PM827, P8325 | Original Document
Q.
What is the reason for this Regional Voluntary Service Campaign?
A.
This campaign is addressing an issue that is unique to high altitude and high heat areas.
However, TSBs (see below) are available to dealers outside the United States if the issue is
confirmed to have occurred outside Nevada or Arizona.
 2013-14 Sentra NTB16-086
 2015-17 Sentra NTB17-104
 2013-17 Altima or 2014-17 Rogue NTB13-054
 2012-17 Versa NTB13-100
Q.
What will be the corrective action?
A.
Dealers will reprogram the Engine Control Module (ECM) on affected vehicles. In addition,
Nissan is asking dealers to inspect and, if necessary, replace the Positive Crankcase
Ventilation (PCV) valve on certain 2013-14 Nissan Sentra vehicles.
Q.
How long will the corrective action take?
A.
This service, which is conducted at no charge to you for parts and labor, should take
approximately one (1) hour to complete. However, your Nissan dealer may require your
vehicle for a longer period of time based upon their work schedule.
Q.
Can this software update be delivered over the air?
A.
No. Customers must visit the dealership to receive this software update at no cost to them
for parts or labor.
Q.
When will vehicle owners be notified?
A.
Nissan will begin notifying owners of all potentially affected vehicles in August 2018 via U.S.
Mail.
Q.
Are parts readily available?
A.
Dealers will reprogram the Engine Control Module (ECM) on affected vehicles. The only
affected vehicles that may require parts in addition to reprogramming, depending on
inspection results, are 2013-14 Sentra.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your vehicle is
included in this campaign.
Q.
Is my vehicle safe to drive?
A.
Yes, however, it is important that all vehicles in Nevada and Arizona that are subject to this
service campaign receive updated software. If affected customers call, encourage them to
schedule an appointment immediately.
CAMPAIGN ID: PC633, PM827, P8325 | Original Document
Q.
Will a rental vehicle be provided while the dealer is servicing the vehicle?
A.
Please consult your dealer for alternate transportation availability while your vehicle is being
serviced. If the reprogramming cannot be performed successfully and parts need to be
ordered, rental is available upon customer request.
EXPENSE CODE
DESCRIPTION
AMOUNT
$120 (Max)
502
Rental Expense
Contact the Warranty claims call center 1-800-258-7008 Option 7, if additional expense is
required.
Please refer to WBI17-011 for additional information on application of rental reimbursement.
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
The remedy will fully correct this condition. As the condition will be corrected, there is no
basis for repurchasing or replacing your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Is there any charge for the repair?
A.
No, the remedy will be performed for the customer free of charge for parts and labor.
Q.
Will I have to take my vehicle back to the selling dealer to have the service
performed?
A.
No, any Nissan dealer is able to perform the voluntary service campaign.
For Consumer Affairs: Please inform us of the dealer where you would like to have the
corrective action completed.
Q.
What model year vehicles are involved?
A.
Approximately 166,938 Nissan 2013-17 Sentra, 2013-17 Altima, 2014-17 Rogue, 2014-17
Versa Note, 2012-17 Versa Sedan currently registered, or previously registered, in Arizona
and Nevada are potentially affected.
Q.
Are you experiencing this condition on any other Nissan (or INFINITI) models?
A.
No.
CAMPAIGN ID: PC633, PM827, P8325 | Original Document