SSM71859

6/28/2018
SSM71859 - Seat Cover Replacement & Smoothing | TOPIx
Reference
SSM71859
Models
Discovery Sport / L550
LR2 / L359
LR3 / L319
Range Rover / L322
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L320
Range Rover Sport / L494
Title
Seat Cover Replacement & Smoothing
Category
Body
Last modified
28-Jun-2018 00:00:00
Symptom
101000 Seating
Content
Issue
Customers / Dealers may report a concern with the condition of Seat
Covers
Cause
Understanding of the appearance of leather as a natural product.
Action
New section within TOPIx 501-10 - Seating - Description & Operation Seat Cover Inspection This contains information & Visual Aids in
helping to identify genuine seat cover Issues.
Also within TOPIx 501-10 - Seating - General Procedures is a section
including a video demonstrating the Leather Finessing Process, this
details how to improve all natural leather characteristics.
Ratings:
Technicians - Please score the SSM and provide feedback if you
scored it 1 - 3 stars.
1 = Poor – Basic information provided – The SSM does not help me
resolve the customer concern.
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
Technicians - Please rate this SSM and provide comments so that
future communications can be improved.
1 = Poor – Basic
https://topix.jaguar.jlrext.com/topix/content/document/view?id=904971
information provided – The SSM does not help me
resolve the customer concern.
1/2
6/28/2018
SSM71859 - Seat Cover Replacement & Smoothing | TOPIx
3 = Average – Adequate information provided – The SSM partially
helps me resolve the customer concern.
5 = Excellent – All required information provided to resolve the
customer concern.
https://topix.jaguar.jlrext.com/topix/content/document/view?id=904971
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