030089006Q

Bulletin No.:
Service Bulletin
Date:
03-00-89-006Q
March, 2019
INFORMATION
Subject:
New Vehicle Pre-Delivery Inspection (PDI) – Delivering Quality Vehicles and Generating
Higher CSi Scores
Models:
2020 and Prior GM Passenger Cars and Trucks (including Medium Duty)
Attention: It is recommended that this bulletin be reviewed by the Vehicle Prep Department,
Service Manager and Sales Manager. Please note the section on Steering Wheel
Protective Covering Removal. Damage to the steering wheel, steering column wiring,
or components resulting from improper removal of the protective covering is not
warrantable. This Bulletin also applies to any of the above models that may be Export
from North America vehicles.
This Bulletin has been revised to add the 2020 Model Year, add information under PDI
Process and add Field Action Bulletin and Pre-Delivery Inspection Completion section.
Please discard Corporate Bulletin Number 03-00-89-006P.
PDI Process
Pre-Delivery Inspection forms are available through GM
GlobalConnect under the Service Department section
on the Pre-Delivery Inspection Form link (in Canada,
GM GlobalConnect under Service Department
Applications). Technicians will need to print the blank
forms from the site and complete them with pen or
pencil. The blue form fields can be filled out with the PC
prior to printing. After inspection, the Pre-Delivery
Inspection form must be retained in the service history
file with a copy in the sales file/jacket for a minimum of
24 months. The Completely Satisfied New Vehicle
Delivery Sales (CSDS) form is available in the Sales
Department section under Quick Links (U.S. Dealers
Only). This CSDS form should be used by the Sales
department for use during the new vehicle delivery
process.
Important: The electronic PDI forms contain a section
titled “Special Inspection Items”, which changes
periodically. The CSDS form contains a new section
titled "Vehicle Features and Controls - Customer Tips,"
which also changes periodically. Always use the most
current forms when performing a PDI.
The majority of the PDI/CSDS content is the same for
all vehicles and does not change on a regular basis.
However, a small portion of the PDI form, titled “Special
Inspection Items”, and the CSDS form, titled "Vehicle
Features and Controls - Customer Tips", is
model-specific and changes periodically. The “Special
Inspection Items” are issues needing extra attention
Copyright 2019 General Motors LLC. All Rights Reserved.
and the "Customer Tips" are helpful hints regarding
features, which allow you to deliver the highest possible
quality vehicle experience to your customer.
Delivery Concerns
Most customers consider the condition of a vehicle
during delivery as a direct reflection on your dealership
and the amount of care and quality your service
department delivers. Therefore, providing a vehicle at
its best can increase your CSi ratings, and ultimately
the number of customers in your showroom and service
department. Many times, the pre-delivery process is
overlooked as an ordinary task, but it is one of the most
important functions performed for the customer.
Customers who are delivered vehicles with damage
may question the dealership's attention to detail.
For vehicles that may remain in storage for an
extended period of time, refer to the latest version of
Corporate Bulletin Number 09-00-89-002 – Preventing
Damage on Dealers Lots During Long Periods in
Dealer Inventory and Maintaining Higher CSi Scores.
The following identifies areas important to a quality PDI
that can help improve a customer's perception of your
dealership and increase his/her satisfaction.
Transport Mode
Many vehicles are shipped from the factory in Transport
Mode. Certain vehicle functions may not be available or
may be altered while in transport mode. Refer to the
latest version of Bulletin Number 11-08-49-001 –
Transport Mode On Message Displayed in Driver
Information Center (DIC) and/or Battery Light is
Page 2
March, 2019
flashing, for details. It is recommended that the
vehicle be left in Transport Mode while in dealer
inventory until the point of sale.
Tire Pressure
Important: Tires MUST be set to the recommended
inflation pressure during the PRE-DELIVERY
INSPECTION (including the spare tire if equipped).
Improper tire pressures may result in ride, handling
and/or noise concerns. Verify and adjust the tire
pressures, including the spare tire, during PDI to the
requested PSI (or kPa) as found on the tire placard,
NOT the pressure indicated on the sidewall of the tire.
The recommended tire pressure placard may be
located on the front door jamb, the rear door jamb, the
inner trunk lid or the inside of the I/P compartment door
depending on the model. Vehicles may not be shipped
with the tires inflated to recommended pressures. Tire
pressures may be set higher at the assembly plants to
assure proper tire bead seating. Changes in
temperature can also affect the tire pressure. Always
verify the tires are at the correct pressure just prior to
delivering the vehicle to the customer.
DO NOT drive vehicles with summer ONLY
performance tires when ambient temperatures go to
20° degrees or colder. Refer to the latest version of
bulletin 13-03-10-001.
DEF Fluid (Silverado, Sierra, Colorado,
Canyon, Express, Savana, Equinox,
Terrain)
During the new vehicle PDI, it is important to top off the
DEF fluid on the diesel equipped vehicles with up to 2.5
gallons (9.46 L) of fluid.
Battery Check and Charge
Check condition and charge 12V the battery using PDI
Mode on the EL-50313 battery tester/charger
(Midtronics GR8). Utilizing the Top Off Mode in PDI will
ensure a full state of charge in the battery. Testing and
maintenance ensures the dealer will begin storage of
the stock vehicle with a fully charged battery. It is then
the dealer's responsibility to maintain the battery at a
full state of charge until delivery to the customer. Refer
to General Motors Transportation, Vehicle Storage and
PDI Policy Manual, Article 2.1.2(b) for information on
battery care. Vehicles stored with partially charged
batteries are more likely to result in “walk home”
failures during the warranty period. For important
information regarding maintaining batteries on Hybrids
and the Volt, refer to the latest version of Corporate
Bulletin Number 09-00-89-002 – Properly Maintaining
Vehicles in Dealer Inventory.
The EL-50313 (Midtronics GR8) PDI mode is designed
to apply as much charge as safely possible in 20
Minutes. PDI mode also generates a print out. The print
out must be kept with the vehicle file as proof of
maintenance. Without proof of maintenance battery
replacement claims are subject to being debited.
Interior Glass Cleaning
The interior glass should be cleaned with plain, clean
water only applied with a clean terry cloth towel. Please
DO NOT use harsh, abrasive, or sharp instruments,
Bulletin No.: 03-00-89-006Q
such as razor blades, to remove any markings from the
glass. Water only cleaning eliminates any film or haze
on the window and helps prevent fogging, which is a
major customer dissatisfier in JD Powers IQS results.
Tests indicate that glass cleaners are ineffective at
removing the film and can make the situation worse.
New vehicles have a tendency to deposit a film on the
inside of the glass due to various properties of the
interior materials.
Fuel Economy Reset
Vehicles may be run very hard during assembly line
testing then driven slowly around the plant and
dealership lot. This will affect the fuel economy reading
on the DIC/SID. To ensure that the fuel economy
displayed is an accurate reading based on the
customer's driving habits, it is important to reset the
average fuel economy just prior to delivery.
Compass (Global A Vehicles)
Important: Vehicles with an electronic compass
display either on the inside rearview mirror or in the
driver information center (DIC) MUST have the
geographic zone set and be calibrated during
pre-delivery inspection.
During the new vehicle PDI, it is important that the
compass variance and calibration procedure be
performed, even if a vehicle arrives displaying a
compass heading. This will ensure the accuracy of the
compass information. Refer to Compass Variance and
Compass Calibration procedure in the vehicle's Owner
Manual.
Important: This compass system does not require a
compass variance (zone) procedure to be performed.
The compass receives its heading and other
information from the global positioning system (GPS)
antenna, StabiliTrak and vehicle speed information.
The compass system is designed to operate for a
certain number of kilometers/miles or degrees of turn
before needing a signal from the GPS satellites. When
the compass display shows CAL, drive the vehicle for a
short distance in an open area where it can receive a
GPS signal. The compass system will automatically
determine when GPS signal is restored and provides a
heading again.
Wiper Blades
Clean the wiper blades if needed with Optikleen®, or
equivalent, to reduce windshield wiper chatter
concerns.
OnStar® System Function (if equipped)
Check for the green indicator on OnStar® unit. Do NOT
push the blue OnStar® button just to verify system
function. Refer to the latest version of Corporate
Bulletin Number 06-08-46-006 – Information on
Verifying OnStar® System Function During
Pre-Delivery Inspection (PDI), for further details.
NEW OnStar White Phone Button - Press and listen for
"OnStar Ready" - say "Help" to verify the system
responds with the help menu (if equipped).
Clock / Calendar
Set the clock / calendar to local time.
Bulletin No.: 03-00-89-006Q
March, 2019
Final Inspection & Preparation: Perform
Just Prior to Delivery
Interior
Remove protective coverings.
Clean as required: seats, headliner, kick panels,
carpets, console, instrument panel, moldings and
hard trim.
Exterior
Thoroughly wash the exterior of the vehicle.
Caution: DO NOT wash any of the underhood and/or
the shift linkage, with any type of solvents, as it can
damage the material in that area.
Page 3
The removal process is quite easy. Sit in the driver's
seat with your hands at the 11 o'clock and 2 o'clock
position. Simply pull the plastic from behind, over the
wheel toward you and then downward, taking care not
to twist the plastic or allow it to bunch up.
Notice: When removing plastic steering wheel
coverings care MUST be taken to always pull the
covering off as described above. You MUST never
draw the cover through the gap between the steering
wheel and the steering column. Delicate wires and
vehicle components may be present in this area. It is
also possible to get unwanted plastic trapped in this
area. Components damaged by trapped plastic are not
covered under warranty and are subject to being
debited.
Steering Wheel: Cloth Protective Covering
Steering Wheel, Seats, and Interior
Door Panels
Important:
• There is no need to use any sharp object or
cutting utensil to remove protective plastic from
the steering wheel.
• Steering wheels may have an additional layer of
plastic wound around the rim of the wheel. While
this plastic is very thin, care should be taken to
unwind it and not to twist it into a fine wire like
bunch. When twisted tightly, this covering may
have enough strength to scuff a leather steering
wheel, if pulled off firmly.
These components are generally covered in plain or
adhesive backed plastic to protect the surfaces during
assembly and dealer delivery. One area of concern
centers on leather-wrapped steering wheels. The
steering wheels come tightly wrapped in multiple layers
of plastic with a packaging label instructing specifically
not to remove with a knife or sharp object. Many
returned steering wheels show razor cuts to the leather.
Steering Wheel: Plastic Protective Covering
2612104
2612107
Cloth protective coverings are elastic and very easy to
remove. They should present no difficulty.
Plastic coverings on the seats and the door panels
should be removed without the use of knives or razor
blades which can cut the seat and/or door panel.
Plastic wrap caught behind moldings or bezels may
require the removal of those trim pieces to remove the
plastic. In NO case should residual or excess adhesive
be removed from interior surfaces with a razor blade.
Do not expose the interior surfaces to harsh chemicals
which may discolor the finish.
Refer to the latest version of Corporate Bulletin Number
06-00-89-029 – Interior Cleaning – Instrument Panel
(I/P), Hard or Plastic Surfaces, Seats, Carpet, Leather,
Vinyl, Fabric Cleaner, Stain Remover, Restorer –
Product Availability, for recommended cleaning
methods and material for use on vehicle interiors.
Page 4
March, 2019
Exterior Protection/Vehicle Storage
Guidelines
The exterior protection devices such as plastic sheeting
and foam block door protectors should be left in place
up to the time of the customer delivery except for
vehicles on prominent display such as the showroom
floor. These protective devices help to minimize lot
damage, reduce dealer expense and increase
customer satisfaction.
General Motors has commonized the use of door edge
protection in order to reduce the chance of chips/
scratches on the doors of new vehicles. The protectors
come in the form of a black foam block that adheres to
the painted door panel by a sheet of white, two-sided
tape. This foam block is designed to protect not only
the painted body panel, but also any body cladding or
moldings on the vehicle. The location of the door
protection varies, depending on the contours of the
door or body cladding. The purpose of this protection is
not only to protect the vehicle during transportation
from the plant to the dealer, but also while the vehicle is
either stored or displayed at the dealership. Refer to the
General Motors Transportation, Vehicle Storage and
PDI Policy Manual, Article 2.1.2 for more information
and recommendations. GM recommends the door edge
protection stay on the doors up until delivery to the
customer. By leaving this protection in place, the
possibility of door chips, scratches or dents is virtually
eliminated.
While all damage and every situation cannot be
accounted for, simple thoughtfulness and care should
be your guide. There are many opportunities for
damage to the finish of vehicles. Please review the
following good discussion starters, with porters and
technicians:
• Winter season conditions can be a good source of
damage for northern dealers. Sharp snow shovels
and ice scrapers can damage vehicles. Consider
the use of plastic shovels (non-metal edged) for
use in and around vehicle storage lots and make
sure snow removal tools are in good condition.
Instruct dealership personnel to be aware of
potential damage when removing ice buildup from
the vehicles.
• Keep bushes and shrubs trimmed back around
vehicle storage lots. Sometimes, when space is at
a premium, every inch of a lot is utilized. Do not
park vehicles near landscaping that, during a
thunderstorm or winter storm, may droop or move
sufficiently to cause finish damage.
•
•
Bulletin No.: 03-00-89-006Q
Regularly maintain your dealership car wash.
Worn components or improperly working
mechanisms and valves may damage or cause
dulling of vehicle finishes. If your dealership hand
washes and polishes vehicles for delivery,
reconfirm that personnel are dressed in proper
clothing devoid of belt buckles, metal buttons/
snaps, wallet chains, etc.
Create an open dialogue with your employees on
vehicle damage control.
Removal of Transit Blocks (Camaro
SS-1LE (RPO A1Y), ZL1 (Excludes RPO
A1Z), CTS-V, ATS-V)
These vehicles are shipped from the factory with transit
blocks inserted into the front springs that provide
additional ground clearance required during vehicle
transportation.
Transit Block in Front Spring
3635252
These blocks (1 per side) MUST be removed during the
PDI process.
Notice: Omitting the removal of these blocks will result
in rough vehicle ride and front end suspension noise.
Bulletin No.: 03-00-89-006Q
March, 2019
Page 5
Removal of Transit Block Window Sticker
4818882
A reminder sticker to remove the transit blocks is
applied to the vehicle windshield during assembly. This
sticker should be removed only AFTER the transit
blocks are removed.
Note: Delivery without removal of the transit blocks
would be immediately noticeable to the customer and
could result lower Customer Satisfaction Index (CSi)
scores.
Notice: Failure to remove the transit blocks may result
in a debit for the performed PDI. Subsequent vehicle
servicing to remove the blocks would not be
warrantable.
Limited Production Option (LPO)
Limited Production Options (LPO) listed on the invoice
are not shipped with the vehicle. In the U.S., the dealer
should contact their local ADI for the LPOs, Items listed
as an LPO should not be claimed as warranty or
transportation claims. In Canada, dealers should refer
to Parts Bulletin GMP2015-128 for handling of an LPO
shortage. Please refer to the latest version of Corporate
Bulletin Number 11-00-89-002 – GM Accessories Dealer Installed, Repaired or Replaced During
Warranty Coverage for additional information on LPOs.
Field Action Bulletin and Pre-Delivery
Inspection Completion
To ensure vehicles are delivered to customers with no
product issues, review and complete any open field
action bulletins using Investigate Vehicle History (IVH)
and complete the pre-delivery inspection (PDI) and
monthly checkups BEFORE the vehicle is delivered to
the customer.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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