DORE5C4S09
Service Bulletin Details
Public Details for: DORE5C4S09
This sku is a front upper ball joint. The customer communication requested return of unsold inventory to inspect for the outer diameter of the ball joint housing being too small. The outer diameter being too small would prevent the part f
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Dorman Product Alert Bulletin Product Category: Part Number(s): Destroy in Field: Return Authorization: Return Location: Issue Credit: Apply to Defective All: July 11, 2019 Page 1 of 2 Front Upper Ball Joint BJ59016XL, BJ59016XL-XL, BJ59016XL-CTP No Yes Dorman Products, 3400 East Walnut Street, Colmar, PA 18915 Please be sure to code return withnumber on outside of container Yes Return for Inspection Instructions: • Dorman requests that inventory be returned for part # noted above including all date codes • Dorman is conducting an inspection on this SKU including all date codes that have been shipped. Notes/Comments: • If there are any problems with one of these parts, on the vehicle level, we will cover through the Dorman labor claims process. Return Instructions: 1. Please pull all affected inventory. 2. Please contact Customer Relations Dorman by e-mail or phone ([email protected] / phone 1-800-523-2492) to obtain a RGA Q-Number. You will need to provide: a. Customer Account b. Part number c. Quantity being returned 3. Please mark these to: Dorman Products, Inc- Returns 3400 East Walnut Street Colmar, PA 18915 Attn: RGA Q-Number ___________________________ 4. Return to Dorman Products, freight collect, by using the Dorman-arranged carrier for your RGA (typically Conway). Thank you for your understanding and assistance with this matter.