NTB19-067c

Classification:
Reference:
EL19-023c
Date:
NTB19-067c
June 25, 2020
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2019 Altima (L34)
2018-2019 Kicks (P15)
2019 Maxima (A36)
2019 Murano (Z52)
2018-2019 Rogue (T32)
APPLIED SYSTEM:
Audio Infotainment System
2018-2019 Rogue Hybrid (T32)
2019 Rogue Sport (J11)
2019 Titan (A61)
2019 Titan XD (A61)
2019 Versa Note (E12)
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software is installed
in the AV control unit before starting the diagnosis.
The software update in the following Service Procedure is for the items below:

Stability improvements and “bug” fixes

System enhancements that will allow future Over-The-Air (OTA) updates. Without
this software update, future OTAs will not be possible.
Refer to steps 1 - 4 to confirm that this bulletin applies.
HINT: The update software only needs to be downloaded once and can then be used on
multiple Applied Vehicles until other infotainment software is loaded onto the USB drive to
overwrite the original data.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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REQUIRED SPECIAL TOOL

One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).

Do not use any other USB drive to perform the procedure in this bulletin.

Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
HINT:

The update software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.

The update software must be the only file on the drive.
Figure 1
BOSCH CONTACT INFORMATION
If additional assistance is required from Bosch, fill out the form below and email it to:
[email protected]
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By (your name)
Current audio unit Software version
Customer Concern
Reason for request

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Cannot download update software
NTB19-067c
SERVICE PROCEDURE
Check Software Version
1. Push the MENU button.
Figure 2
2. Select the Info Icon.

If the Info icon does not appear as
shown in Figure 3, this bulletin does
not apply.
Figure 3
3. Select System Information to access
the vehicle update menu.
Figure 4
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4. Select Software Version.

If the Software version is NOT 0810 or higher, select the back button and continue
to step 5 on the next page.

If the Software version is 0810 or higher, select the back button, this bulletin does
not apply.
Figure 5
Back Button
0810
Figure 6
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Update AV Control Unit
IMPORTANT: Before starting, make sure:

ASIST is connected to the Internet.

ASIST has been synchronized (updated) to the current date.
5. Insert special tool USB drive J-52727 to an ASIST Station.

If the infotainment software has already been downloaded onto special tool USB
drive J-52727 from a prior service procedure, skip to step 14 on page 7.
HINT:
 Special tool USB drive J-52727 is the only one approved for use with this
procedure.
 The update is estimated to take 4 hours to download to the USB drive.
 The update software only needs to be downloaded once and can then be used
continuously on multiple Applied Vehicles.
o The update software must be the only file on the USB drive.
6. Open ASIST.
7. Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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NTB19-067c
8. Select the check box next to the IVI001 infotainment software update (refer to
Figure 8 below).
9. Use the drop-down menu and select the location of the USB drive that was inserted in
step 5.
Check
box
Version:
D:\
USB drive
location
IVI001
Infotainment
software update
Drop-down
menu
Figure 8
10. Select Download, and then wait for the download to complete.
HINT:
 The update is estimated to take 4 hours to download to the USB drive.
 If while attempting to download the software to the ASIST Station, you receive the
message show in Figure 9:
a. First attempt to clear space on the ASIST Station hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 9
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11. Select OK.
E:\ Copy Process Completed
D:\
Figure 10
12. Once the transfer is complete, safely remove the USB drive from the ASIST Station.
a.
From the PC toolbar, select the Safely Remove Hardware icon.

b.
The icon is on the toolbar, or can be found after selecting the arrow.
Select the USB drive to be removed, and then remove the USB drive from the
ASIST Station.
Follow the steps to safely remove the USB drive. If not followed, the
USB drive may corrupt the infotainment update software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 11
13. Close all ASIST Infotainment Software Update screens.
14. Set the parking brake.
15. Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge.
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16. Insert the USB drive with infotainment update software into the vehicle’s USB media
port (see Figure 12).
 Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
Do not insert the USB drive into a charging port. If used, the update software
and/or USB drive may become damaged. Only insert the USB drive in a USB media
port.
USB media
port symbol
DO NOT USE
USB ports with a
“Lightning bolt”
Figure 12
Figure 13
17. Wait approximately 10-30 seconds for
the screen in Figure 14 to appear.
Figure 14
 The screen in Figure 15 may
briefly appear. Do not remove the
USB drive. The audio system will
detect the USB drive and continue
the update.
Figure 15
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NTB19-067c
18. Wait for the update to complete.

Follow the on-screen instructions while waiting.
HINT: The update lasts 15-25 minutes.
Figure 16
19. Once the update is complete (Figure 17), remove the USB drive; the system will reboot
(restart).
HINT: The system will not reboot until the USB drive is removed.
Figure 17
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Steps 20-27 must be completed. If they are not completed, the update may
become corrupted.
20. Allow the reboot to complete
(approximately 30 seconds).

The Nissan logo will be displayed
during the reboot.
21. Turn the ignition OFF.
Figure 18
The steps below will fully reboot the infotainment system twice.
22. Open and close the driver door and ensure that all doors are closed.
23. Wait five (5) minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door
is opened during the five minute wait period, the update may not complete and the AV
control unit may become inoperable.
HINT: The engine does not need to be running for the next steps.
24. Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 18).

If the Nissan logo does not appear (this might take up to 30 seconds), start over
from Step 21.
25. After the Nissan logo appears, wait
about one (1) minute.

The MENU (Home) screen in Figure
19 will be displayed.
26. Turn OFF the ignition.
Figure 19
27. Repeat steps 22-26 one more time (a total of 2 times to complete the update).
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check
RX8LAA
ZE
32
0.2
OR
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Perform Software Check and Update
RX8MAA
ZE
32
0.3
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
September 3, 2019
NTB19-067
Original bulletin published
September 11, 2019
NTB19-067a
Page 4 revised
September 20, 2019
NTB19-067b
CLAIMS INFORMATION revised
June 25, 2020
NTB19-067c
2019 Sentra removed from APPLIED
VEHICLES
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