ITB17-015B

Classification:
Reference:
Date:
AN17-010B
ITB17-015B
March 16, 2021
NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2010-2013 EX35/EX37 (J50)
2010-2013 FX35/FX37/FX50 (S51)
2010-2013 G37 Sedan (V36)
2010-2013 G37 Coupe (V36)
2010-2013 G37 Convertible (V36)
2013 JX35 (L50)
2013 M35 Hybrid (Y51)
2011-2013 M37/M56 (Y51)
2011-2013 QX56 (Z62)
2015 Q40 (V36)
2014-2015 Q60 Coupe (V36)
2014-2015 Q60 Convertible (V36)
2014-2017 Q70 (Y51)
2014-2017 Q70 Hybrid (Y51)
2014-2017 QX50 (J50)
2014-2015 QX60 (L50)
2014-2015 QX60 Hybrid (L50)
2014-2017 QX70 (S51)
2014-2017 QX80 (Z62)
Vehicles located in
the state of Oregon
ONLY
IF YOU CONFIRM
The Navigation system in an Applied Vehicle reboots when SXM Traffic is enabled.
NOTE: Perform the steps in this bulletin ONLY if the above condition occurs while the vehicle is in the state of
Oregon.
ACTION
Update the Navigation system software using the DVD shown on page 2.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire SERVICE PROCEDURE as it contains information that is essential to
successfully completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
1/11
Re-programming software DVD required for
this procedure:

Each dealer has been mailed one
NTB17-024/ITB17-015 Re-programming
Software DVD, free of charge, from Clarion.

Should you require an additional
NTB17-024/ITB17-015 Re-programming
Software DVD due to loss or damage, it
can be ordered free of charge by contacting
Clarion toll free at 1-800-347-8933.
Figure A
SERVICE PROCEDURE
NOTE:

This procedure will take 10-20 minutes with the ignition ON and may require the DVD to be inserted
twice to complete the update.

Before starting the procedure, make sure to attach the GR8 to the vehicle battery and set it to power
supply mode.
1.
Set the parking brake.
2.
Turn the ignition ON (engine OFF / Ready light is OFF) and keep the transmission in Park or Neutral.
3.

The Navigation start-up screen should display.

If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds, and then turn
the ignition ON again.
Wait more than 1 minute.
2/11
ITB17-015B
4.
Turn Bluetooth OFF.
SETTING
a. Press the SETTING button.
Figure 1
b. Select Bluetooth.
Step
4b
c. Take note of the current setting (ON or
OFF) for Bluetooth. See Figures 3 and 4.

This preference will need to
be reset in a later step.
Figure 2

Bluetooth is ON when the ON
indicator displays in orange.

Bluetooth is OFF when the ON
indicator is “grayed” out.
Bluetooth ON
Figure 3
d. Make sure Bluetooth is OFF.

Selecting Bluetooth will change the
setting from ON to OFF or OFF to
ON.
Bluetooth OFF
Figure 4
3/11
ITB17-015B
5.
Make sure there is no disc in the CD/DVD slot (eject any disc that may be in the CD/DVD player).
6.
Load “NTB17-024/ITB17-015 Re-programming Software” DVD into CD slot of the audio unit.

If the screen in Figure 5 is displayed:
 Remove the DVD from the CD slot.
 Proceed to step 15 on page 7.
Figure 5

If “Now preparing loading” shown
in Figure 6 is displayed, follow the onscreen Caution while the Navigation is
updated.
Figure 6
4/11
ITB17-015B
7.
During the first part of the update process,
3 more screens will be displayed along
with percentage of completion (progress)
bars:

Rewriting boot data (Figure 7)

Rewriting program data (Figure 8)

Rewriting language data (Figure 9)
Figure 7
IMPORTANT:
Once the re-programming has started:

Do not eject the DVD while it is loading.

Do not change the ignition position until
the DVD has been loaded.
8.
9.
Figure 8
When the the program has finished
loading:

“Program loading is completed” will be
displayed (Figure 10).

The Re-programming Software DVD will
automatically eject.
Figure 9
Remove the DVD and continue to
step 10.
Figure 10
5/11
ITB17-015B
10.
After the DVD is removed, the Navigation
system will restart and a screen may display a
message to “Please insert disc”.

If “Please insert disc” is displayed:
 Re-insert the same Re-programming
Software DVD
for a second time.

Figure 11
If “Please insert disc” is not displayed:
 Re-programming is complete. Proceed
to step 13.
11.
“Rewriting boot data” and “Rewriting program
data” will be displayed once the DVD is
reinstalled.
IMPORTANT:
Figure 12
Once re-programming has started:

Do not eject the DVD while it is loading.

Do not change the ignition position until the
DVD has been loaded.
12.
After the reprogram has completed:

“Program loading is completed” will be
displayed (Figure 14).

The Re-programming Software DVD will
automatically eject.

The Navigation system will restart.
Figure 13
Figure 14
6/11
ITB17-015B
After Navigation has restarted:
13.
To confirm that the Navigation version has been successfully updated, load the DVD into the CD slot
again.

If Figure 15 is displayed:
 The re-program has been completed. Proceed to step 14.

If Figure 16 is displayed:
 Allow the update to complete (steps 7-12) and follow the on screen instructions, then perform step
13 to confirm the re-program has completed.
Figure 15
14.
Figure 16
Eject the DVD.
Restore SXM Setting
15.
Turn the audio system OFF.
16.
Put the AV system into System Diagnostic
Mode as follows:
Your vehicle may look different
SETTING
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn
the volume control knob right and left
several times.

Volume knob
When the system goes into the
System Diagnostic Menu, the screen
in Figure 18 on the next page will
display.
Figure 17
7/11
ITB17-015B
17.
Select Confirmation/Adjustment.
Step
17
Figure 18
18.
Select XM.
Step
18
Figure 19
19.
Select XM NavTraffic.
Step
19
Figure 20
8/11
ITB17-015B
Step
20
20.
Select Change Channel.
Figure 21
Step
22
21.
Press Delete until all numbers entered in
the “CH” field are erased.
22.
Enter “255”.
23.
Select OK.
Step
21
Figure 22
Step
23
24.
Step
24
Select Change Application ID.
Figure 23
9/11
ITB17-015B
Step
26
25.
Press Delete until all numbers
entered in the “APPID” field are erased.
26.
Enter “8” into the “APPID” field.
27.
Select OK.
Step
25
Figure 24
28.
Step
27
Press the BACK button 4 times.

29.
The Navigation system will restart.
On page 3, step 4c, the Bluetooth preference (ON or OFF) should have been noted.

If Bluetooth was set to OFF:
 The procedure is complete. Turn the ignition OFF.

If Bluetooth wasset to ON:
 Proceed to step 30, below.
30.
Turn Bluetooth ON.
SETTING
a. Press the SETTING button.
Figure 25
10/11
ITB17-015B
b. Select Bluetooth.
Step
30b
Figure 26
c. Select Bluetooth to change the setting to
ON.

Bluetooth is ON when the
ON indicator displays in orange.
Bluetooth ON
Figure 27
31. The procedure is complete. Turn the ignition OFF.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
SYM
DIA
FRT
Navi System Reboot
RX5QAA
ZE
32
0.4
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
April 10, 2017
ITB17-015
Original bulletin published
July 3, 2018
ITB17-015A
APPLIED VEHICLES revised
March 16, 2021
ITB17-015B
Classification number updated
11/11
ITB17-015B