22-01-023H-2

TXXM/T6G – Engine Warranty Extension and Engine Inspect/Replace –
Dealer Best Practice
November 03, 2022
Updates to this Document
•
•
All T6G replacement engines now utilize long block engines and labor ops
Warranty Extension TXXM terms clarified and PA submittal requirements
Description of Campaign:
Certain vehicles may experience the Check Engine warning lamp illuminated with DTC P1326 and/or engine may exhibit
abnormal noise, or no crank/no start condition related to connecting rod bearing wear or damage. This Dealer Best Practice
outlines the service process to inspect the vehicle and replace the engine or update the engine ECU software based on the
inspection results, as well as related warranty coverage for the conditions outlined above.
Applicable Vehicles:
• Certain 2010-2012 MY Santa Fe (CM) vehicles with Theta II 2.4L MPI engines
• Certain 2014-2015 MY Tucson (LM) vehicles with Theta II 2.4L MPI engines
• Certain 2016-2021 MY Tucson (TL) vehicles with Nu 2.0L GDI engines
• Certain 2011-2015 MY Sonata Hybrid (YF HEV) vehicles with Theta II 2.4L MPI Atkinson engines
• Certain 2016-2019 MY Sonata Hybrid/Plug-in (LF HEV/PHEV) vehicles with Nu 2.0L GDI engines
• Certain 2012-2017 MY Veloster (FS) vehicles with Gamma 1.6L GDI engines
• Certain 2014-2016 MY Elantra (MD) vehicles with Nu 2.0L GDI engines
• Certain 2014-2017 MY Elantra GT (GD) vehicles with Nu 2.0L GDI engines
•
Certain 2018-2020 MY Elantra GT (PD) vehicles with Nu 2.0L GDI engines
The warranty coverage for engine repair or replacement regarding engine damage or malfunction from connecting rod
bearing wear has been extended to 15 years or 150,000 miles from the date of original retail delivery or date of first use,
whichever occurs first, and is valid for original and subsequent owners (TXXM). Commercial entities and individuals
engaged in the buying, selling, leasing, or renting of motor vehicles, as well as salvaged vehicles, are ineligible for
the extended warranty.
Customers are strongly encouraged to complete the Knock Sensor Detection System (KSDS) software (Service Campaign
966 or 982), which has been communicated to owners as a requirement for coverage under the extended warranty.
Previously recalled vehicles under Recall 198 and Recall 209 are exempt from the KSDS requirement. Regardless of KSDS
completion, dealers should always submit a Warranty Prior Approval request on all applicable vehicles within the
extended warranty period.
Alternative Transportation: Place the customer in a Service Rental Car (SRC) as soon as the vehicle is brought in for
the (T6G) TSB 22-01-023H-2 inspection. All SRC or Rental claims will be reimbursed regardless of PA’s decision to
cover the engine replacement. If a SRC is not available, please provide the customer with alternative transportation (3rd
Party rentals and rideshares are covered – see SRC Program Rules for daily reimbursement rates). For dealers who qualify for
full 3rd Party reimbursement, please use the Enterprise ARMS system, and submit for Warranty Reimbursement using the
“Enterprise” selection.
Customer Talk Tracks:
The Technician will check your vehicle for any Diagnostic Trouble Codes and inspect your vehicle’s engine during the visit to
determine if any repairs will be needed. Subject to KSDS completion, your vehicle’s engine warranty has been extended to 15
years or 150,000 miles, whichever comes first, for engine concerns related to connecting rod bearing wear. If your vehicle has
not received KSDS, Hyundai will still consider eligibility for the warranty extension for the time being. First, we will need to
diagnose your vehicle and then we can submit the information to determine if the repairs are covered under the warranty
extension.
I will follow up with you and provide a status update along with any information about your vehicle I have from the technician as
soon it becomes available. If it is determined that the repairs are not covered by the Warranty Extension, I will call you with a
detailed report of the findings and provide you with an estimate for the repairs before continuing any further.
Before Proceeding with T6G or TXXM:
Make sure to confirm diagnosis meets warranty eligibility requirements relating to the conditions outlined within this document.
If a vehicle is brought in for an engine condition unrelated to T6G (e.g. oil consumption), please follow the proper engine
diagnosis procedures, and refer to standard warranty policies and procedures.
Note changes to the following TSBs:
1. Service Campaign T6G (22-01-023H-2 Repair Procedures):
a. Additional information on page 13 for the Hybrid Starter Generator (HSG) compatibility for certain 2016MY
Sonata Hybrid/Plug-in (LF HEV/PHEV) vehicles
2. Service Campaign T6G (22-01-024H-2 – Op Code/Parts):
a. 2016-19MY Sonata Hybrid/Plug-in (LF HEV/PHEV) 2.0L and 2019-21MY Tucson (TL) 2.0L long blocks
available, op codes, and additional part numbers on pages 12 & 13.
b. ‘Additional Notes’ on page 2: the Hybrid Starter Generator (HSG) may need to be replaced for certain
2016MY Sonata Hybrid/Plug-in vehicles depending on long block compatibility with existing HSG.
c. Revised ‘Note’ in #1 of the claim submission section that system minimum has been updated from .1 to .00
for those parts that do not require additional labor.
3. Warranty Extension TXXM of 15 years/150K miles (22-EM-006H-2):
a. Knock Sensor Detection System (KSDS) software will be communicated to customers as a requirement for
coverage under the extended warranty
b. Previous Recalled vehicles under Recalls 198 & 209 are exempt from the KSDS requirement
c. Commercial entities and individuals engaged in the buying, selling, leasing, or renting of motor vehicles, as
well as salvaged vehicles, are ineligible for the extended warranty.
If there is evidence of a fire or other components needing replacement due to fire, please disclose all affected parts to PA as
part of the engine PA review process and do not perform any diagnosis or repairs until further directed.
Best Practice Checklist:
Reservation:
Check WebDCs for open campaigns or recalls
Readiness:
Technicians completing these campaigns should be minimum Certified level and completed Engine
Technology – Classroom (#SVCET28_208) or the Engine Tech vILT Final Exam – Web
(#SVCDENGVILTEXITW20_865)
Your dealership has all necessary Special Service Tools to perform campaign. See TSB # 22-01-023H-2 or
latest version.
Your dealership has properly configured the SST bearing clearance tester and knows how to calibrate the
BCT. See TSB # 21-GI-009H. or latest version.
Reception:
Check WebDCS for applicable open and completed recalls and service campaigns, e.g., KSDS on Campaign
966 or 982.
If the MIL is illuminated and has triggered DTC P1326 and/or the engine is exhibiting abnormal noise or no
crank/no start condition related to connecting rod bearing wear or damage, then follow the procedures
outlined in T6G TSB#22-01-0232H-2.
Print a copy of the Service Process Results Worksheet for the technician to complete and attach to the RO.
This will help determine the appropriate parts and labor op codes to use.
Repair:
Return:
Prep for warranty submission:
 2 claims may be submitted for this campaign
• 1 for inspection
• 1 for engine replacement
 If a part needs replacement as a direct result of failure caused by Campaign T6G related engine
failure, or if additional labor is required:
• Submit a separate claim using the same RO # AND
• Submit with 21101NTT using the engine Causal Part # associated with T6G Op Code AND
• Ensure part replacement and punch times match the labor performed along with service
manager’s signature approving the TT time
 If a part is found in need of replacement and failure is NOT caused by T6G but is still under warranty,
submit a separate claim using the same RO.
Technicians should follow T6G TSB#22-01-0232H-2 or the latest version.
Get the customer’s signature on all warranty lines in addition to the final RO.
Remind the customer to get their engine oil changed on a regular basis.
Additional Resources:
•
•
Parts: Refer to TSB 22-01-024H-2 for parts ordering information based on the information
collected on the Service Process Results Worksheet during the inspection performed by the
Technician.
Warranty Labor Op Codes: Refer to TSB 22-01-024H-2
o Labor Op Training Video Link: https://vimeo.com/678326494/1851c34869
o Labor Op Training Video QR Code:
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected]
1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
AutoLoop Technical Support
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Contact Information
Description
CDK Technical Support
Customer Support
[email protected]
1-877-850-2010
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
Hyundai Roadside Assistance
www.hyundaiusa.com/recall
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
Name
Campaign Central
Parts – Campaign Parts
Management (CPM) Procedure
Service Rental Car (SRC) Program
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
Recall Campaign Website
NHTSA Website
1‐800‐633‐5151
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service
tab homepage in www.HyundaiDealer.com
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN
LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov