KC-2165
Service Bulletin Details
Public Details for: KC-2165
Mack def pump troubleshooting guide - us10+obd13 and newer emissions
- 2023 - 2022 - 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2022
2022 MACK GRANITE (GR) |
2022 MACK GRANITE (GU) |
2022 MACK LR |
2022 MACK PINNACLE (CHU) |
2022 MACK PINNACLE (CXU) |
2022 MACK PINNACLE (PI) |
2022 MACK TERRAPRO (TE) |
Models from 2021
2021 MACK GRANITE (GR) |
2021 MACK GRANITE (GU) |
2021 MACK LR |
2021 MACK PINNACLE (CHU) |
2021 MACK PINNACLE (CXU) |
2021 MACK PINNACLE (PI) |
2021 MACK TERRAPRO (TE) |
Models from 2020
2020 MACK GRANITE (GR) |
2020 MACK GRANITE (GU) |
2020 MACK LR |
2020 MACK PINNACLE (CHU) |
2020 MACK PINNACLE (CXU) |
2020 MACK PINNACLE (PI) |
2020 MACK TERRAPRO (TE) |
Models from 2019
2019 MACK GRANITE (GR) |
2019 MACK GRANITE (GU) |
2019 MACK LR |
2019 MACK PINNACLE (CHU) |
2019 MACK PINNACLE (CXU) |
2019 MACK PINNACLE (PI) |
2019 MACK TERRAPRO (TE) |
Models from 2018
2018 MACK CXU |
2018 MACK GRANITE (GR) |
2018 MACK GRANITE (GU) |
2018 MACK LR |
2018 MACK MRU |
2018 MACK PINNACLE (CHU) |
2018 MACK PINNACLE (CXU) |
2018 MACK PINNACLE (PI) |
2018 MACK TERRAPRO (TE) |
Models from 2017
2017 MACK CXU |
2017 MACK GRANITE (GR) |
2017 MACK GRANITE (GU) |
2017 MACK LEU |
2017 MACK LR |
2017 MACK MRU |
2017 MACK PINNACLE (CHU) |
2017 MACK PINNACLE (CXU) |
2017 MACK TERRAPRO (TE) |
Models from 2016
2016 MACK CXU |
2016 MACK GRANITE (GR) |
2016 MACK GRANITE (GU) |
2016 MACK LEU |
2016 MACK LR |
2016 MACK MRU |
2016 MACK PINNACLE (CHU) |
2016 MACK PINNACLE (CXU) |
Models from 2015
2015 MACK CXU |
2015 MACK GRANITE (GR) |
2015 MACK GRANITE (GU) |
2015 MACK LEU |
2015 MACK LR |
2015 MACK MRU |
2015 MACK PINNACLE (CHU) |
2015 MACK PINNACLE (CXU) |
2015 MACK TITAN |
Models from 2014
2014 MACK CXU |
2014 MACK GRANITE (GU) |
2014 MACK LEU |
2014 MACK LR |
2014 MACK MRU |
2014 MACK PINNACLE (CHU) |
2014 MACK PINNACLE (CXU) |
2014 MACK TITAN |
Models from 2013
2013 MACK CXU |
2013 MACK GRANITE (GU) |
2013 MACK LEU |
2013 MACK LR |
2013 MACK MRU |
2013 MACK PINNACLE (CHU) |
2013 MACK PINNACLE (CXU) |
2013 MACK TITAN |
Models from 2012
2012 MACK CXU |
2012 MACK GRANITE (GU) |
2012 MACK LEU |
2012 MACK LR |
2012 MACK MRU |
2012 MACK PINNACLE (CHU) |
2012 MACK PINNACLE (CXU) |
Models from 2011
2011 MACK CXU |
2011 MACK GRANITE (GU) |
2011 MACK LEU |
2011 MACK LR |
2011 MACK MRU |
2011 MACK PINNACLE (CHU) |
2011 MACK PINNACLE (CXU) |
Models from 2010
2010 MACK CXU |
2010 MACK GRANITE (GU) |
2010 MACK LEU |
2010 MACK LR |
2010 MACK PINNACLE (CHU) |
2010 MACK PINNACLE (CXU) |
3/1/23, 11:19 AM Article Mack DEF Pump Troubleshooting Guide US10+OBD13 And Newer Emissions Component Overview DEF Pump The Diesel Exhaust Fluid (DEF) Pump's function is to build and regulate the DEF systems pressure that is supplied to the dosing valve. The DEF Pump is a multi-unit component that consists of: Mechanical pump Reverting valve Pressure sensor Main filter Fluid connectors (2 coolant & 3 DEF) Electrical connector ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 1/10 3/1/23, 11:19 AM Article The DEF Pump is controlled by the After-Treatment Control Module (ACM). On every key cycle, the sensors and actuators in the DEF dosing system perform a self-check for proper operation. When the truck is turned off, the ACM uses a temperature based delayed reverting/draining strategy to pump the DEF back into the tank. The primary failure mode of the DEF Pump is: Leak - externally leaking fluid Internal Failure - which will generate a specific DTC Diagnose and Repair ; NOTE: a large amount of DEF Pumps returned through warranty have beenUItested and determined to have No Fault Found. It is extremely Live https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 2/10 3/1/23, 11:19 AM Article important to not replace the DEF Pump unnecessarily but to determine the root cause of the failure. Leaking DEF Not all leaks at the DEF pump require replacement of the pump assembly. It is imperative to determine the location of the leak. 1. Clean the suspected area using a suitable solvent. 2. Run PTT Option 2589-08-03-05 Subtest A to pressurize the system. 3. Inspect the affected area to determine the location of the leak using the table below. Location of Leak Direction Fluid Connectors Repair or Replace fitting and/or hose Filter Assembly Replace Filter Assembly Electrical Connector Replace Pump and Harness Pump splitting Replace Pump Internal Failure of the Pump All internal pump failures will generate a specific Diagnostic Trouble Code (DTC) Perform a DTC Readout using Premium Tech Tool. Review the tables below to determine which category the Fault Code currently being diagnosed falls under. Proceed according to the directions for the appropriate section. Under Pressure Faults DTC Description P20E8-92 Reductant Pressure Too Low, Incorrect Operation P202D-00 Aftertreatment Reagent Pressure Leakage P20BA-00 Reductant Heater A control Performance Directions: 1. Inspect def tank for frozen fluid, debris, or low level. ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 3/10 3/1/23, 11:19 AM Article 2. Disconnect the supple line at the DEF Pump. 3. Connect a clear 3/8" (inner diameter) hose to the fitting and place the other end of the hose into the DEF Tank. • Note: This will require removal of DEF Tank Filer Neck Insert (Impact 2589-03-02-42). 4. Run Pressure Build Up Operation in PTT 2589-08-03-05 Selection A. Ensure the DEF Pump is running (audible noise) and allow to run for at least 5 minutes. 5. Evaluate results: • If the system is not able to build pressure: Replace the inlet fitting (which contains a screen, which could be blocked). Re-run evaluate. If the pump is still not able to build pressure, Replace the DEF Pump in accordance with Impact operation 2581-03-02-01 . ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 4/10 3/1/23, 11:19 AM Article • If the system is able to build pressure: The pump in not the issue. Further diagnosis is needed for the supply side of the system. Inspect the below components and repair as necessary: - DEF Tank Vent - make sure the vent is clean and free of debris. ○ NOTE: Do NOT blow air through the line, as this will likely introduce debris into the DEF Tank. - Lines Blockage from DEF Tank to Pump. - Blocked/damaged Tank Screen or pickup tube. ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 5/10 3/1/23, 11:19 AM Article Over Pressure Faults - only diagnose active DTCs. DTC Description P208B-00 Reductant Pump "A" Control Performance/Stuck Off P10CE-97 Reductant Return No Flow Detected P20A1-07 Aftertreatment Reagent Direction Valve Mechanical Problem Directions: 1. Inspect def tank for frozen fluid or debris. 2. Replace return line fitting (this fitting contains a return orifice). 3. Run Pressure Build Up Operation in PTT 2589-08-03-05 Selection A. UI 4. Evaluate the results ; Live https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 6/10 3/1/23, 11:19 AM Article • If the DEF Pump builds pressure and does not shut down for 5 minutes: Clear the faults and release the vehicle. • If the DEF Pump over pressures and stops running (DTC will log again): a. Check return line (from DEF Pump to DEF Tank) for blockage and replace as necessary. b. Re-run the evaluation. If the pump continues to overpressure, replace the pump in accordance with Impact operation 2581-03-02-01. Electrical Faults - only diagnose active or confirmed DTCs DTC Description P20A0-13 Reductant Purge Control Valve, Open Circuit P10AD-13 Reductant Pump "A" Control Low Side, Open Circuit P204A-13 Reductant Pressure Sensor, Open Circuit P208A-13 Reductant Pump "A" Control, Open Circuit P208C-00 Aftertreatment Reagent Pump Control Short Circuit Low P20A2-00 Aftertreatment Reagent Direction Valve Short Circuit Low P204C-00 Aftertreatment Reagent Pressure Sensor Circuit Low P10AF-00 Reductant Pump "A" Control Low Side Circuit High P204B-64 Aftertreatment Reagent Pump Orifice Blocked P10AE-00 Reductant Pump "A" Control Low Side Circuit Low P208D-00 Aftertreatment Reagent Pump Control Short Circuit High P20A3-00 Aftertreatment Reagent Direction Valve Short Circuit High Directions: all of the above codes will cause the DEF Pump to discontinue operation until code is corrected. Inspect electrical circuits using PTT Diagnostics to identify the electrical issue. NOTE: For trucks operating in a dirty or harsh environment and experiencing repeat DEF Pump Failures see Technical Service Bulletin (TSB) Aftertreatment Diesel Exhaust Fluid (DEF) Tank Vent Filter, New Installation. ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 7/10 3/1/23, 11:19 AM Article Rules for Replacement Warranty will only cover replacement of the DEF Pump if: Leak is identified as unrepairable (leaks at fittings or main filter are repairable), these pumps may require parts returned for analysis. Fault codes in the Yellow sections above is active or confirmed. In addition, if the DEF Pump is being replaced. Maintenance records will be required showing the cleaning of the DEF Tank and Filter Change have been properly maintained and are not the root cause of the failure. Refer to Service At a Glance (SAG) found in the Trucks Dealer Portal under the Information tab - Service - Service literature for replacement and cleaning intervals of the DEF Tank & Filters. Standard Diagnostic Time 1.0 hrs Diagnostic Trouble Codes With DEF/Urea in the Description Direction/Repair: DO NOT REPLACE the DEF Pump for these codes. Diagnostics should be performed using PTT Diagnostics and the comment section in the table below. ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 8/10 3/1/23, 11:19 AM Article DTC Description Probable Source P2042- Reductant Temperature Temperature - Check wiring 01 Sensor, Electrical Failure harness CBR-2015 P21CA- Reductant Control Module Check ACM Power Supply CBR- 00 Supply Voltage 2040 P204364 Aftertreatment Reagent Tank Temperature Sensor Stuck, Signal plausibility failure TBD Tags p2042-01 p20a3-00 def pump def tank def filter p204b-64 p10af-00 p204c-00 p20a2-00 p208c-00 p208a-13 p10ce-97 p20a1-07 p20e8-92 p202d-00 p20ba-00 p204a-13 p10ad-13 p20a0-13 p208b-00 unlocking uptime mack p208d-00 p10ae-00 p21ca-00 p2043-64 Categories Make and Model > Mack > CXU/CHU/PI - Pinnacle Make and Model > Mack > LEU - TerraPro Low Entry Make and Model > Mack > LR Make and Model > Mack > TD - Titan Make and Model > Mack > MRU/TE - TerraPro Vehicle System > Emissions Make and Model > Mack > AN - Anthem Make and Model > Mack > GU/GR - Granite ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40base… 9/10 3/1/23, 11:19 AM Related links and attachments KC-2165 2581-03-02-01 KC-2165 2589-03-02-42 KC-2165 2589-08-03-05 IMG 1 Article Feedback Give feedback to help improve the content of this article KC-2165 2589-08-03-05 IMG 2 KC-2165 2589-08-03-05 IMG 3 ; Live UI https://volvo-trkna-prod1.pegacloud.net/prweb/PRAuth/app/VolvoKM_/iNPUIKpeinqPJi2G0hH930k43USdE1gb*/!TABTHREAD3?pyActivity=%40bas… 10/10