23-01-014H-6

Campaign 993 Anti-Theft Immobilizer Software &
Campaign P32 Steering Wheel Lock Dealer Best Practices
November 10, 2023
Document Updates
•
TSB 23-01-014H-6 published with additional note referencing TSB 23-BE-010H for OEM Genuine
Remote Start Module Software Update & Additional Target ROM IDs; supersedes TSB 23-01-014H-5
Date
11/10/2023
Contents
Campaigns Overview ......................................................................................................................................................................................... 1
Service Campaigns 993 and P32 Applicability Workflow..................................................................................................................................... 2
Service Campaign 993 ....................................................................................................................................................................................... 3
Service Campaign P32 ....................................................................................................................................................................................... 5
VIN Lookup Tool ................................................................................................................................................................................................. 6
Best Practice Checklist ....................................................................................................................................................................................... 6
Hyundai Approved Accessory Kit (PN 00F67-AU200) .......................................................................................................................................... 9
Customer FAQs ................................................................................................................................................................................................ 10
Security Kit Customer FAQs.............................................................................................................................................................................. 11
Contact Reference............................................................................................................................................................................................ 14
Appendix .......................................................................................................................................................................................................... 15
Campaigns Overview
Hyundai has launched an anti-theft software upgrade and window decal campaign (Campaign 993), combined with an anti-theft
steering wheel lock campaign (Campaign P32), in response to an increase in thefts of certain 2011-2022MY Hyundai vehicles not
equipped with engine immobilizers targeted through social media. For certain vehicles that cannot be updated with the software
(Campaign 993), Hyundai is offering customers steering wheel locks at the dealer (Campaign P32). This Dealer Best Practices
Guide provides information to assist dealership personnel with customer questions relating to the immobilizer software upgrade,
window decals and steering wheel lock ant-theft solutions available from HMA through Hyundai dealers.
NOTE: In November 2021, engine immobilizers became standard on all Hyundai vehicles produced.
1. Vehicles equipped with an engine immobilizer: Hyundai vehicles that are equipped with a push button ignition or immobilizer
lamp in the instrument cluster are equipped with an immobilizer and therefore Campaign 993 software does not apply.
• Note: Some of these vehicles may have an open Campaign 993. If so, the campaign can be closed by submitting
the inspection only claim for the appliable model as outlined in the related Technical Service Bulletin (TSB) 2301-014H-6 (or latest version).
2. Campaign 993: Certain 2011-2022MY Hyundai vehicles without a push button ignition or immobilizer lamp in the instrument
cluster are eligible for the free anti-theft software upgrade and window decal campaign.
Page 1 of 16
• Check WebDCS Vehicle Information Screen for eligibility by VIN.
VEHICLE
MODEL YEAR
Elantra
Sonata
Venue
Kona
Veloster
Accent
Elantra
Elantra GT
Santa Fe
Santa Fe Sport
Santa Fe XL
Sonata
Tucson
Elantra
Elantra GT
Genesis Coupe
Palisade
Santa Fe
2017-2020
2015-2019
2020-2021
2018-2022
2012-2017, 2019-2021
2018-2022
2021-2022
2018-2020
2013-2018
2013-2018
2019
2011-2014
2011-2022
2011-2016
2013-2017
2013-2014
2020-2021
2019-2022
SOFTWARE AVAILABILITY
February 13, 2023
March 21, 2023
April 6, 2023
April 13, 2023
3. Campaign P32: Certain 2011-2017MY Hyundai vehicles without engine immobilizers cannot accommodate the Campaign 993
anti-theft software upgrade. For these affected customers, Hyundai is offering steering wheel locks at the dealer through the
service drive.
• Check the WebDCS “Vehicle Information” Screen for eligibility by VIN.
.
4. Additional Resources:
• Hyundai Accessory Security Kit: As an option on certain 2016-2022MY vehicles, a Hyundai Accessory Security
Kit can be purchased at Hyundai dealerships and Compustar authorized installers across the country.
• Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that
cannot accommodate the anti-theft software upgrade (Campaign 993) up to $300 for their purchase of a different
anti-theft device, such as an alarm kit. For more information, please contact Hyundai at 888- 498-0390.
• Hyundai will reimburse customers who own or lease 2011-2022 model year vehicles without immobilizers that
cannot accommodate the anti-theft software upgrade (Campaign 993) for their purchase of a steering wheel lock.
For steering wheel lock reimbursement, please contact Hyundai at 888-498-0390.
• Local Law Enforcement: Hyundai is working with local law enforcement offices to provide free steering wheel locks
to customers. Owners are advised to reach out to their local law enforcement for more information.
Service Campaigns 993 and P32 Applicability Workflow
The following process workflow provides a high-level view of the applicability of available actions. Detailed process and steps for
each are provided in the following pages of this Dealer Best Practice.
START
Check WebDCS.
Campaign 993
Applicable?
No
Equipped with push
button ignition or
immobilizer lamp,
or produced after
Nov 20, 2021?
No
Check WebDCS.
Campaign P32
Applicable?
Yes
Yes
Yes
Campaign 993 to
Install Anti-Theft
Software
Vehicle Has
Factory
Immobilizer & Is
Not Affected
Campaign P32 to
Provide Steering
Wheel Lock
(TSB #23-01-014H)
(TSB #23-01-055H)
Additional
Resources
Certain 201622MY Can
Purchase
Hyundai
Accessory
Security Kit
Reimbursement
for Steering
Wheel Lock /
Other Anti-Theft
Device
(888-498-0390)
Page 2 of 16
Service Campaign 993
Hyundai is conducting a service campaign to inspect if the Hyundai vehicle has a start/stop push button or immobilizer lamp indicator,
and if neither exist for the vehicle, upgrade the Integrated Body Control Unit/Body Control Module (IBU/BCM) software to enhance
the OEM Hyundai burglar alarm system operation and ignition start logic. It also requires installation of an anti-theft decal on the front
driver’s-side window and on the front passenger-side window. See TSB 23-01-014H-6 (or latest version) for repair details.
IMPORTANT
 Once the upgrade procedure has been completed, use the key fob button to lock and unlock the vehicle to
activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft software, use the key
fob to first disarm the system prior to attempting to start the vehicle.
 Vehicles equipped with an aftermarket or add-on alarm, or remote start may not operate normally if the BCM is
upgraded with this software.
 UPDATE: If vehicle is equipped with the Hyundai OEM remote start system and exhibits the horn honking when
remote starting the vehicle after receiving the software update, refer to TSB 23-BE-010H.
Applicable Vehicles (not equipped with immobilizer & not equipped START/STOP ignition button):
• Certain 2011-2014MY Sonata (YFa) (VIN starts with "5NP")
• Certain 2015-2019MY Sonata (LFa) (VIN starts with "5NP")
• Certain 2011-2016MY Elantra (UD/MD) (UD starts with “5NP”, MD VIN starts with “KMH”)
• Certain 2017-2020MY Elantra (AD/ADa) AD VIN starts with “5NP”, AD starts with “KMH”)
• Certain 2021-2022MY Elantra (CN7/CN7a) (CN7a VIN starts with “5NP, CN7 VIN starts with “KMH”)
• Certain 2013-2017MY Elantra GT (GD)
• Certain 2018-2020MY Elantra GT (PD)
• Certain 2020-2021MY Venue (QX)
• Certain 2012-2017MY Veloster (FS)
• Certain 2019-2021MY Veloster (JS)
• Certain 2018-2022MY Kona (OS)
• Certain 2018-2022MY Accent (HC)
• Certain 2011-2015MY Tucson (LM)
• Certain 2016-2021MY Tucson (TL)
• Certain 2022MY Tucson (NX4/NX4a) (NX4a VIN starts with “5NM”, NX4 starts with “KM8”)
• Certain 2013-2018MY Santa Fe Sport (AN)
• Certain 2013-2018MY Santa Fe & 2019MY Santa Fe XL (NC)
• Certain 2019-2022MY Santa Fe (TMa) (VIN starts with “5NM”)
• Certain 2020-2021MY Palisade (LX2)
• Certain 2013-2014MY Genesis Coupe (BK)
If vehicle is equipped with START/STOP button or an immobilizer lamp displayed on the instrument cluster, the campaign can be
closed by submitting the inspection only claim with STUI photos as outlined in the TSB.
Service Campaign 993 Parts Information:
All dealers received an initial shipment roll of 500 Anti-Theft Window Decals to service 250
vehicles (2 decals per vehicle) at the start of the Campaign 993 software upgrade. The Anti-Theft
decals are only intended for vehicles that receive the software upgrade as part of Campaign 993.
Please refer to Parts Bulletin SC993 Anti-Theft Decal Order Processing in WebDCS
(HD.com/Parts/DocumentsLibrary/ReferenceMaterials/Parts Bulletin) for additional decal ordering
information.
Page 3 of 16
Service Campaign 993 Warranty Information:
Service Campaign 993 pays 0.3M/H (Elantra (CN7/CN7a pays 0.4 M/H) to perform the quick software upgrade. Op times include
completing the decal installation for both front windows while the software upgrade is being performed, taking STUI photos, and
uploading.
The STUI photos must include:
• If vehicle has push button ignition or immobilizer lamp in the instrument cluster: The push button ignition and/or
instrument cluster/gauges clearly showing the lighted lamps and telltale indicators (ignition to be turned to Accessory
mode).
• If software and decals installed: The anti-theft decals on the driver and passenger front windows clearly visible along
with a piece of paper displaying the last 6 digits of the VIN and date of the repair. If not included, claim will be subject
to debit.
Acceptable STUI photos of the immobilizer lamp in the instrument cluster is
shown to the right, and of the anti-theft decals installed on the passenger and
driver’s front side windows are shown below.
Service Campaign 993 Recommended Alternative Transportation:
A Service Rental Car (SRC) will not be needed during the installation of the BCM software upgrade. This is a quick software upgrade,
and the anti-theft window decals can be applied while the software is running.
Service Campaign 993 Customer Sample Talk Tracks:
Topic: How to arm & disarm the anti-theft software after software installation
• Vehicles with an exposed key cylinder on the driver’s door lock: “Hyundai recommends using your key fob button to
lock and unlock the vehicle to activate/deactivate the anti-theft system. However, your vehicle has an exposed key cylinder
on the driver’s door lock so you can also use your key to disarm the alarm/deactivate the “ignition kill” feature in addition to
using your key fob. NOTE: this recommendation does not apply to Kona 2018-2022MY (OS), in which the key FOB button
will need to be used to lock/unlock the vehicle and arm/dis-arm the security system.”
• Vehicles with a covered key cylinder on the driver’s door lock: “The key fob buttons to lock and unlock the vehicle
are required to activate/deactivate the anti-theft system. After using the key fob to activate the anti-theft system, the key fob
must be used to first disarm the system prior to attempting to start the vehicle.”
Topic: Available software and decals
“Your vehicle is eligible for the free software upgrade to improve the existing factory alarm system and ignition start logic. We will
also apply anti-theft decals to the front driver's-side and front passenger-side windows of your vehicle. This procedure will be
performed at no charge to you. Once the upgrade procedure has been completed, be sure to lock and unlock your vehicle
using the key fob buttons to activate and deactivate the anti-theft system. Using the mechanical door lock may not activate the
anti-theft system and your vehicle may not start. If you have aftermarket window tint, the decals may cause damage to the tint if
you attempt to remove them later. Also, if your vehicle has an aftermarket security or remote start system installed, it’s
operation could be potentially affected by this software upgrade.”
Page 4 of 16
Topic: Customer requests the software not be applied and/or the decals not be Installed
“We understand your concerns. We will document on the Repair Order that you have declined this enhanced anti-theft software
upgrade and/or decals. Please sign on this line to acknowledge you are declining the procedure at this time.”
Topic: Customer is concerned that their OEM remote start may not function after the software update.
“We understand your concerns. Once the software anti-theft software update has been performed, we will test your vehicle’s
OEM anti-theft alarm and engine immobilizer, as well as your vehicle’s OEM remote start to ensure all is functioning properly.”
Service Campaign P32
Hyundai is offering steering wheel locks to owners of certain 2011-2017MY Hyundai vehicles that cannot be updated with the
Service Campaign 993 anti-theft software. TSB 23-01-055H-1 (or latest version) describes the procedure to provide the steering
wheel locks to affected customers through Hyundai dealers on the service drive.
Applicable Vehicles (certain vehicles not equipped with without push-button ignitions and not equipped with immobilizer
anti-theft devices):
• Certain 2011-2017MY Accent (MC/RB)
• Certain 2013-2014MY Elantra Coupe (JK)
• Certain 2011-2012MY Elantra Touring (FD)
• Certain 2011-2012MY Santa Fe (CM)
• Certain 2011-2012MY Veracruz (EN)
• Certain 2011-2012MY Genesis Coupe (BK)
Parts Information:
All dealers will receive an initial shipment of 8pcs.of steering wheel locks (PN 6009L) for distribution to affected customers in the
service drive (1 per eligible vehicle) at no-cost to the customer. Additional supplies can be ordered through the normal WebDCS
ordering process. CPM restriction will initially be set at 16pcs; Dealers able to order as claim submissions get processed.
Model
All
Part Name
Steering Wheel Lock
Part Number
6009L
Figure
Remarks
Dealers to order through normal
WebDCS ordering:
• 8 pieces per case
• Orders will be in multiples of 8
P32 Warranty Information:
Submit claim on Claim Entry Screen as “Campaign” type.
Service Campaign P32 Customer Talk Tracks:
Topic: Upgrade to Software and Decals IS NOT Available
“The anti-theft software enhancement IS NOT available for your vehicle. Because your vehicle is not eligible, Hyundai would
like to provide to you this anti-theft steering wheel lock at no cost to you. Using this anti-theft steering wheel lock may help
deter the theft of your vehicle.”
Topic: Customer Declines the Anti-Theft Steering Wheel Lock
“We understand that you do not wish to receive the anti-theft steering wheel lock. We will document on the Repair Order that you
have declined this offer. Please sign on this line to acknowledge you are declining the procedure at this time.”
Page 5 of 16
VIN Lookup Tool
A VIN lookup tool has been added to HyundaiDealer.com to help you determine if your customer’s vehicle was equipped with an
engine immobilizer during production and determine if the Hyundai Accessory Security Kit would be applicable.
Best Practice Checklist
Reservation:
Does the customer’s vehicle have a push button Start/Stop button, or an Immobilizer lamp in the instrument
cluster?
Yes: If Campaign 993 is open on the vehicle; please follow TSB 23-01-014H-6 (or latest version) to perform
inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to confirm whether Campaign 993 applies, and if there are any other open recalls or
service campaigns?
Yes
No
If Campaign 993 does not apply, is the vehicle equipped with an immobilizer? Use the VIN Lookup Immobilizer
feature for 2011-2022MY vehicles.
Yes: No further action is needed.
No: Check eligibility to provide a Campaign P32 anti-theft steering wheel lock (at no cost to the customer)
and/or consider offering the customer-paid, Hyundai-approved Accessory Security System.
Page 6 of 16
Readiness:
Does your dealership have the Campaign 993 anti-theft window decals, Campaign 993 Remote Started Cable
Update Kits, Campaign P32 anti-theft steering wheel locks, and Hyundai-approved Accessory Security
System kits in stock for customers with appointments?
Yes: Make sure all Service Advisors and appointments schedulers are aware of this required/available
offerings and procedures.
No: Order the Campaign 993 anti-theft window decals, Campaign 993 Remote Started Cable Update Kits,
Campaign P32 anti-theft steering wheel locks, and the Hyundai-approved Accessory Security System kits, and
advise customers that they will be notified when they are available to install/provide.
Reception:
Does the customer’s vehicle have a push button Start/Stop button or an Immobilizer lamp in the instrument
cluster?
Yes: If campaign 993 is open on the vehicle, please follow TSB 23-01-014H-6 (or latest version) to perform
inspection procedures and submit a campaign claim.
No: Check to see if Campaign 993 applies.
Did you check WebDCS to see if Campaign 993 applies and if there are any other open recalls or service
campaigns?
Yes
No
If the vehicle has push button Start/Stop or the immobilizer indicator in the instrument cluster and has an open
campaign 993, did the Service Technician take a STUI picture of the push button start and/or instrument
cluster/gauges/telltales (with vehicle in Accessory mode)?
Yes
No
Does the vehicle have aftermarket window tint installed on the front driver and passenger windows?
Yes: Advise the customer that there is a possibility that the application of the Campaign 993 anti-theft
window decals may affect the aftermarket window tint.
No
Does the vehicle have an aftermarket security system or remote start system installed?
Yes: Advise the customer that there is a possibility that the BCM software update may interfere with the
operation of the aftermarket security system.
No
If Campaign 993 does not apply, is the vehicle equipped with an engine immobilizer? Use the VIN Lookup
Immobilizer feature for 2011-2022MY vehicles.
Yes: No further action is needed.
No: Check eligibility to provide a Campaign P32 anti-theft steering wheel lock (at no cost to the customer)
and/or consider offering the customer-paid, Hyundai-approved Accessory Security System.
Did you explain to the customer the expected repair time and set the expectation for a status update?
Yes
No
Page 7 of 16
Did you offer the customer a Service Rental Car (SRC) if they are having the Hyundai Accessory Security Kit
installed?
Yes
No
Repair:
If Campaign 993 was performed, did Service Technician take STUI pictures of the driver’s and passenger’s front
side window anti-theft stickers after installation showing the last 6 digits of the VIN and date of repair as per TSB
23-01-014H-6 (or latest)?
Yes
No
Has a Certified-level or above Service Technician been assigned to perform the upgrade (if Campaign 993
applies)?
Yes
No
Did the Certified Technician use the window decal template as per TSB 23-01-014H-6 (or latest) during the software
upgrade to apply the two anti-theft window decals?
Yes
No
If Campaign 993 does not apply, and if the vehicle IS NOT equipped with an engine immobilizer, and ONLY IF the
vehicle is eligible Campaign P32 (check VIS), did you offer the Campaign P32 anti-theft steering wheel lock
and/or the Hyundai-approved Accessory Security System to the customer?
Yes
No
Return:
Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No
Did you advise the customer that the anti-theft software is designed to arm the system after the vehicle is locked
with the key fob? The vehicle may not start again if it is not unlocked with the key fob.
Yes
No
Page 8 of 16
Hyundai Approved Accessory Kit (PN 00F67-AU200)
To address an increase in thefts of Hyundai vehicles not equipped with an immobilizer, an add-on security system is available for
customers to purchase. This system has been assembled from components available from our electronics partner, Firstech, maker of
Compustar security products.
The Hyundai-approved Accessory Kit includes a tilt sensor, an auditory 'glass break' sensor and an impact sensor, which is designed
to activate the included siren and interrupt the starter signal, preventing the theft of the vehicle (see image below). These kits are
available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country. The MSRP for
the kit is $170 not including the cost of installation.
Advanced Sensor
Installation Hardware
Siren
IMPORTANT: Please note that we understand this kit is also available at Best Buy for approximately $170 and that Best Buy offers
installation. While we are fully supportive of a profitable dealer body, we urge all Hyundai dealers to price the security kit at the
suggested pricing without any additional mark up. Let’s use this opportunity to provide “best in industry” customer care to our new and
loyal customers coming into your store in response to this important security issue.
Kit Ordering:
Dealer order processing information as follows:
• Order lines will be limited to 1pc. per line max
• Dealers will need to input the VIN details at the time of order entry for processing
• To locate an authorized Compustar retailer, click this link: https://www.compustar.com/find-a-dealer/
Installation Notes:
• Estimated Installation Time: 2.2 hours (actual time may vary by vehicle, complexity, and installer skill).
• Upon installation of this system, it can only be disarm/armed with the new transmitter fobs. Using the original vehicle
fobs may unlock the doors, but it may not disarm/arm the system, which could result in a false activation of the system.
• This system does NOT have a manual deactivation switch. If the transmitter batteries fail, it will not be possible to
disarm/arm the system. Always ensure one, or both, transmitter fobs have fresh, strong batteries.
• For installation instructions: See Hyundai Mobis Service Bulletin PB-K-AC-2203001. This can be found by going to
Hyundaidealer.com > Hyundai Tech Info > Click ‘Service News’ and search ‘993’.
Recommended Alternative Transportation:
It is suggested that customers are provided with an SRC (Service Rental Car) if they opt to have the referenced kit installed at a
Hyundai dealership.
Page 9 of 16
Customer FAQs
Q1: What is the issue?
A1: Criminals are targeting certain model year Hyundai vehicles based on the understanding that some models did not come
standard with an engine immobilizer. There has been a coordinated campaign on social media to highlight ways for criminals to
circumvent the existing security features on Hyundai vehicles without an immobilizer. There is no malfunction or defect with security
features on these vehicles, and they all meet or exceed Federal Motor Vehicle Safety Standards.
Q2: What is an Engine Immobilizer?
A2: An engine immobilizer is an electronic security device fitted to a motor vehicle that prevents the engine from being started unless
the correct key (transponder or smart key) is present. Even in Hyundai vehicles without an immobilizer, other protections have been
built in that must be circumvented to allow the vehicle to be started without a key.
Q3: I have a push-button start vehicle or Immobilizer lamp in the instrument cluster. Is my vehicle affected?
A3: No. All Hyundai vehicles with a push button start or immobilizer lamp in the instrument cluster are equipped with an immobilizer.
Q4: Will there be a Recall or Stop Sale?
A4: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features.
Q5: I drive a Genesis vehicle, which I found out is made by Hyundai’s parent company. Is my vehicle affected?
A5: No. Vehicles distributed through Genesis Motor America come standard with an immobilizer.
Q6: My Hyundai has a key ignition, but I’ve been told I have an immobilizer already equipped. Is that accurate?
A6: It depends. Some vehicles with turn-key ignitions did come equipped with an immobilizer. Please contact your dealer or Hyundai
Customer Care Center at 888-498-0390.
Q7: What will Hyundai do for vehicles eligible for a software upgrade?
A7: Your Hyundai dealer will perform a system upgrade for the IBU/BCM to improve the Hyundai burglar alarm system operation and
ignition start logic. Hyundai will also install anti-theft deterrent labels for the front driver and front passenger windows of your vehicle.
This procedure will be performed at NO CHARGE to you. Once the upgrade procedure has been completed, be sure to lock your
vehicle with the key fob to activate the enhanced anti-theft system. It is also recommended that you unlock your vehicle with the key
fob to access the vehicle to ensure that it will start.
Q8: I have an aftermarket security system on my vehicle. Will the software upgrade affect my aftermarket anti-theft
system/software?
A8. There is a possibility that the BCM software update may interfere with the operation of the aftermarket security system.
Any affect on aftermarket security system will be customer's responsibility.
Q9: Will Hyundai offer free steering wheel locks to customers?
A9: Yes. Hyundai is offering anti-theft steering wheel locks to customers with eligible vehicles. There also is a process by which
customers whose vehicles do not have an immobilizer may be eligible for reimbursement for purchase of a steering wheel lock.
Please direct these customers to www.hyundaiusa.com/anti-theft to enter their VIN and determine applicability, or they can contact
the Hyundai Customer Care Center at 888-498-0390.
Q10: I am with Law Enforcement. Is there a cost or any obligation to receive steering wheel locks?
A10: There is no cost or obligation. Hyundai is providing an allotment of steering wheel locks to law enforcement in affected areas,
subject to availability.
Q11: I understand there is a Class Action lawsuit related to the current thefts of Hyundai vehicles. Can you comment?
A11: Hyundai is committed to the quality and integrity of our products and plans to continue supporting the communities affected by
this theft issue. All our vehicles meet the anti-theft requirements of Federal Motor Vehicle Safety Standard 114. We appreciate and
share the interest in addressing the rise in thefts of these vehicles. Hyundai recently announced the launch of a free software
upgrade and/or antitheft steering wheel locks, to help prevent the theft mode popularized on social media. For further information,
Page 10 of 16
please contact the call center at (888) 498-0390 or visit HyundaiAntiTheft.com.
Q12: I am a reporter. Can I speak with someone at Hyundai?
A12: For all media inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q13: I am calling from a Police Department. I understand you have a program to give-away steering wheel locks. Is there
someone at Hyundai I can speak with?
A13: For all law enforcement inquiries, please contact Ira Gabriel, Sr. Group Manager, Corporate and Marketing Public Relations
([email protected]).
Q14: How do I obtain insurance through AAA?
A14: Hyundai and AAA insurers have increased insurance options in most states for owners and lessees of eligible affected
vehicles. Customers can visit AAA.com/insurance to receive a quote.
Q15: Are AAA insurers offering coverage for affected Hyundai vehicles in my state?
A15: The program will be available in all states, with the exception of those states where AAA does not offer insurance.
Alaska
Massachusetts
Washington (state)
The full list of states with AAA insurers offering coverage can be found here: Hyundai and AAA Insurers Collaborate to Offer
Insurance Options for Customers Affected by Method of Theft Popularized on TikTok - Hyundai Newsroom. AAA insurers are
independently operated.
Q16: How does the agreement solve for increased insurance premiums some Hyundai customers are experiencing?
A16: We encourage customers who saw a major increase in premiums from other insurance companies to contact AAA for a quote.
Q17: What if a Hyundai customer was previously dropped by AAA? Will their auto policy now be reinstated?
A17: AAA will continue to write policies for eligible Hyundai vehicles. Customers should contact AAA to address their specific
situation and vehicle.
Security Kit Customer FAQs
Q1: What is the security kit option?
A1: Hyundai has identified a Firstech/Compustar security kit that targets the method of entry thieves are using to access these
vehicles. This kit, with a starter interrupt, glass-break/impact sensor, tilt and siren, helps to discourage vehicle theft. Customers may
purchase the Firstech/Compustar security kit and install it at an authorized Hyundai dealer or a Compustar authorized installer.
Q2: What is the name of the security kit?
A2: Firstech is an award-winning maker of Compustar remote car starters and security systems.
Q3: Which vehicles will this kit fit?
A3: The security kit is available for purchase on 2016-2022MY Hyundai vehicles, including Accent, Elantra, Elantra GT, Sonata,
Veloster, Venue, Kona, Tucson, Santa Fe, and Palisade. Vehicles without immobilizers have key ignition steering columns (no push
button Start/Stop Ignition). The kit is only available for internal-combustion engine (ICE) vehicles with automatic transmission and an
ignition key steering column.
Page 11 of 16
Q4: Will the security kit be available for hybrids or manual transmission vehicles?
A4: The kit is not available for alternative fuel, electric or hybrids. Nor is the kit available for manual transmission vehicles.
Q5: What is done during the installation of the security kit?
A5. During the installation, a technician will tap into certain vehicle circuits, including the ignition starter circuit, for the
Firstech/Compustar security kit to gain the necessary vehicle inputs to work properly. The installer will install the siren, a glass-break,
tilt and impact sensor, and the rest of the security kit in an inconspicuous location and then check that the kit operates properly. The
installer will also check that the new key fobs arm & disarm the kit correctly.
Q6: When did the security kit become available?
A6: October 1, 2022.
Q7: How much does the kit cost? How much to have it installed at a dealership?
A7: The MSRP for the kit is $170, not including the cost of installation.
Q8: Why is Hyundai charging for the Security Kit?
A8: These vehicles meet or exceed all Federal Motor Vehicle Safety Standards and these thefts are not related to a malfunction or
defect with the security features. Since the issue is not a malfunction or defect with the security features this kit (part cost and
installation labor) is an option for a customer to consider.
Q9: Where can the security kit be purchased?
A9: The Compustar security kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers
across the country.
Q10: Will a warranty cover cost of the security kit and installation?
A10: No. These thefts are not related to a malfunction or defect with the security features so the kit (part cost and installation labor)
would not be provided under warranty as a service campaign or recall.
Q11: Can I buy the security kit on Amazon?
A11: Amazon is not an authorized Compustar retailer, although Compustar products are sold on Amazon. This unique configuration
of Compustar components is not sold on Amazon as a kit.
Q12: What comes with the security kit?
A12: The kit includes a starter interrupt and siren, and a glass break, tilt and impact sensor.
Q13: Is the security kit difficult to install?
A13: It is recommended to have the kit professionally installed at an authorized Compustar installer or Hyundai dealer.
Q14: How long does the kit take to install?
A14: It takes approximately 2.5hrs to install, depending on the vehicle.
Q15: Is the kit guaranteed to prevent car theft?
A15: No. The kit provides additional protections against theft, but no system can provide a guarantee of theft prevention.
Q16: Does the security kit have a ‘warn’ feature before full siren activation?
A16: If the vehicle senses a slight movement, the siren may chirp. If the rocking continues, it will activate the alarm with the full siren.
Q17: How do you arm/disarm the kit?
A17: The security kit comes with two key fob transmitters, with a lock and unlock button that arms and disarms the kit.
Q18: What is the Firstech/Compustar model name and number that will work customers should use?
A18: It is recommended that customers use part number 00F67AU200.
Q19: Is this kit available nationwide or only in some areas?
A19: The kit is available for purchase and installation at Hyundai dealerships and Compustar authorized installers across the country.
Page 12 of 16
Q20: If I choose not to purchase the Firstech/Compustar kit and my car gets broken into or stolen, will my auto insurance
deny my claim?
A20: Vehicle theft or items stolen from a vehicle should be reported to local law enforcement and your insurance company.
Q21: I do not think I should have to pay for the security kit and its installation. Will Hyundai cover this cost?
A21: Hyundai is evaluating a process by which customers may be eligible for reimbursement to offset their purchase of an after-market
alarm. Customers can contact the Hyundai Customer Care Center at 800-633-5151 for more information regarding this option.
Q22: If I install the security kit myself or pay for a service center to install it, will it affect my warranty?
A22: The kits supplied through authorized Hyundai dealers are considered Hyundai Approved Accessories and will be subject to
Hyundai’s Replacement Parts and Accessories Limited Warranty. Damage caused by improper installation or parts and accessories
not supplied by Hyundai may not be covered under your vehicle warranties. Please consult your warranty handbook for further
information. The alarm is not a guarantee against theft and Hyundai Motor America is not stating that the alarm will prevent theft
under any circumstance or that we in any way guarantee that we will replace the vehicle if stolen with the alarm kit.
Page 13 of 16
Contact Reference
Thank you for your prompt attention to this important security matter and for your continued commitment to Hyundai customers.
Key Contact Information
Dealer Support
Parts
Contact Information
[email protected]
Description
Parts ordering hotline
1-800-545-4515
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
T h i i
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
1‐866‐984‐6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
[email protected]
Assistance with Car Care Scheduling:
AutoLoop Technical Support
•
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
•
Customer Support
Contact Information
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes
Description
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Customer questions or concerns related to recall or service
campaigns
Hyundai Recall /Campaign
www.hyundaiusa.com/recall
Hyundai Customer Care
Center (GeneralQuestions)
1‐800‐633‐5151
Updated information related to the specific recall or service
campaign
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com
Car Care Scheduling (Xtime) www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Tutorials
Car Care Scheduling (Xtime) - Recall
1. Log into Xtime
Appointment Notification
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts
Management (CPM) Procedure
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
Service Rental Car (SRC) Program
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB)
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN
Listing
A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
Recall Campaign Website
www.hyundaiusa.com/recall
NHTSA Website
www.safercar.gov
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
Page 14 of 16
Appendix
Document Topic
• Update Steering Wheel Lock image on page 5 under “Parts Information”
•
•
•
•
•
•
•
•
•
•
•
•
Added TSB 23-BE-010H for service campaign 993 vehicles equipped with the Hyundai OEM remote
start module that exhibit horn honking after receiving the software update. Pages 3 & 5.
Includes updated text on page 9 where to find the installation instructions of the Aftermarket Security kit.
Added hyperlink to page 10 to access instructions for installing the Hyundai-Approved Accessory.
Campaign P32 for steering wheel locks (TSB 23-01-055H).
Class Action Settlement Language incorporated into Customer FAQ’s, #11, page 11.
TSB 23-01-014H-4 published with additional models/model years & inspection procedure for start/stop button;
additional models highlighted in this document & revised flowchart provided.
Updated with latest information on reimbursement for vehicles without engine immobilizers that don’t have
campaign 993 (see customer talk track).
Updated Steering Wheel Lock Program information.
TSB 23-01-014H-4 updated with Sonata (YFa), Elantra (CN7/CN7a), Elantra GT (PD), Accent (HC), Tucson
(LM), Tucson (TL), Tucson (NX4/NX4a), Santa Fe Sport (AN/DMA), Santa Fe (NC).
TSB 23-01-014H-2 updated with Kona (OS) & Veloster (FS/JS) Models.
How to arm & disarm the Anti-Theft Software after software installation on page 3.
Service Campaign 993 (initial launch).
Date
10/26/2023
08/17/2023
07/10/2023
06/15/2023
04/13/2023
04/06/2023
03/21/2023
02/13/2023
PLEASE NOTE: The next page explains the importance of customers using their FOB to activate and deactivate the software
upgrade as well as other anti-theft options that are currently available. It is a handout that can be provided to the customer.
Page 15 of 16
Page 16 of 16