2021 Kia SPORTAGEKia Sportage 2021

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 232495 [USA]: A fire while parked or driving can increase the risk of injury.
    Kia america, inc. (kia) is recalling certain 2016-2022 sorento, 2021-2022 sorento hybrid (hev), 2022-2023 sorento plug-in hybrid (phev), and 2017-2022 sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (pcb) may cause an electrical short, which can result in a fire.
    owners are advised to park outside and away from structures until the recall repair is complete. Dealers will inspect the vehicle, and, as necessary, replace the fuse and/or tow hitch harness module, free of charge. Owner notification letters were mailed august 11, 2023. Owners may contact kia customer service at 1-800-333-4542. Kia's number for this recall is sc249.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 206338 [USA]: An engine compartment fire can increase the risk of injury.
    Kia motors america (kia) is recalling certain 2017-2021 sportage and cadenza vehicles. The electrical circuit in the hydraulic electronic control unit (hecu) may short-circuit, which can cause a fire in the engine compartment.
    owners are advised to park outside and away from structures as a precaution until the recall repair is complete. Kia will notify owners, and dealers will replace certain fuses in the electrical junction box. Vehicles equipped with an electronic parking brake (epb) will also receive a hecu software update. Repairs will be performed free of charge. The recall began on april 30, 2021. Owners may contact kia customer service at 1-800-333-4542. Kia's number for this recall is sc206.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021187 [Canada]: Other
    Issue: on certain vehicles, the owner's manual is missing information for how a person can contact transport canada to report a safety concern. As of september 1, 2020, canadian regulations require all companies to provide this information in the owner's manual. Safety risk: this error does not affect vehicle safety. Corrective actions: this is not a recall. Kia has corrected the owner's manual for all new vehicles. Additionally, corrected owner's manuals are available to view on kia canada's website.

  • Recall 2021123 [Canada]: Electrical
    Issue: on certain vehicles, a problem in the control module for the antilock brake system (abs) could cause it to short circuit. Note: this recall does not affect vehicles equipped with smart cruise control (scc). Safety risk: a short circuit could create a fire risk. Corrective actions: kia will notify owners by mail and advise you to take your vehicle to a dealer to install new abs fuse(s) and, on certain models, update the hydraulic electronic control unit (hecu) software. Kia recommends that you should park your vehicle outdoors and away from other vehicles or structures until the recall repairs have been completed.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • TSB_ELE303_R2 - ELECTRICAL SYSTEM: Technical service bulletin: avn 5.0 wide non-responsive radio icon (am, fm, sxm) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. Th
  • PS750 - POWER TRAIN: Pitstop: awd system concern due to tire circumference - this pitstop provides information regarding potential concerns with the all-wheel-drive (awd) system due to tire sizes of differing circumference. Some customers may complain of a chat
  • CS2310_TSB_R1 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE: Technical service bulletin: customer satisfaction: kia genuine remote start control module upgrade for anti-theft logic compatibility (cs2310) - this bulletin has been revised to include additional information. New/revised sections of this
  • CS2302B_OWNR2 - ELECTRICAL SYSTEM: Customer satisfaction campaign: owner re-notification - this document is the owner re-notification advising that kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition s
  • CS2302_TSB_R4 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE: Technical service bulletin: customer satisfaction: anti-theft s/w logic upgrade & decal installation (cs2302) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black
  • CS2310_TSB - ELECTRICAL SYSTEM: Technical service bulletin customer satisfaction: kia genuine remote start control module upgrade for anti-theft logic compatibility (cs2310) - this bulletin provides information to update the software logic in the kia genuine remote start
  • TSB_ELE299 - ELECTRICAL SYSTEM: Technical service bulletin: rear combination lamp inspection and software upgrade - this bulletin provides the procedure to inspect, and if necessary, replace the rear combination lamp holder and wire harness, and update the software logic
  • CS2302_TSB_R3 - ELECTRICAL SYSTEM: Technical service bulletin: customer satisfaction: anti-theft s/w logic upgrade & decal installation (cs2302) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black
  • PS677_R2 - ELECTRICAL SYSTEM: Pit stop: log file collection for avn 5.0/w and display audio 2.0 - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop contai
  • CS2302_TSB_R2 - ELECTRICAL SYSTEM: Technical service bulletin: customer satisfaction: anti-theft s/w logic upgrade & decal installation (cs2302) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black
  • CS2302B_OWNR - ELECTRICAL SYSTEM: Customer satisfaction campaign: owner notification - this document is the owner notification advising that kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system
  • CS2302A_OWNR - ELECTRICAL SYSTEM: Customer satisfaction campaign: owner notification - this document is the owner notification advising that kia has developed a software upgrade that can be installed on the vehicle to restrict the operation of the vehicle's ignition system
  • CS2302_TSB_R1 - ELECTRICAL SYSTEM: Technical service bulletin: customer satisfaction: anti-theft s/w logic upgrade & decal installation (cs2302) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black
  • CS2302_TSB - ELECTRICAL SYSTEM: Technical service bulletin: customer satisfaction: anti-theft s/w logic upgrade & decal installation (cs2302) - this bulletin provides the procedure to upgrade the software logic of the integrated body control unit (ibu) or body control mod
  • TSB_TRA046_R3 - POWER TRAIN: Technical service bulletin: transmission fluid application guide - this bulletin provides information relating to the correct transmission fluid type and fill quantity requirement for each kia model. A flush is required only when a transmis
  • TSB_ENG219_R1 - ELECTRICAL SYSTEM: Technical service bulletin: maintenance reminder feature - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area.This bulletin provides inform
  • TSB_ELE209_R3 - ELECTRICAL SYSTEM: Technical service bulletin: service reminder setting reset procedure - this bulletin provides the procedure to turn off the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster. The
  • PS672_R1 - SEATS: Pitstop: rear occupant alert (roa) w/rear door logic - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop provides informatio
  • PS733 - ELECTRICAL SYSTEM: Pitstop: parasitic battery draw/alarm warning w/ illuminated door sill plates accessory - this pitstop provides information regarding a parasitic battery draw concern on some 2020-2022my sportage (ql) vehicles equipped with illuminated door
  • TSB_BOD306 - STRUCTURE: Technical service bulletin: panoramic sunroof inoperative and/or abnormal noise when operating - this bulletin provides information to improve the operation of the panoramic sunroof on some 2017-2022my sportage (ql) vehicles, produced from
  • TSB_ELE231_R3 - ELECTRICAL SYSTEM: Technical service bulletin: front view camera replacement for dtc C160449 & C160649 - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. T
  • TSB_CHA084_R8 - STEERING: Technical service bulletin: partial repair of c-mdps motor, ecu, worm gear and/or steering column housing - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar
  • TSB_BOD055_R1 - STRUCTURE: Technical service bulletin: information for headlamp condensation and moisture - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This b
  • TSB_ELE246_R1 - FORWARD COLLISION AVOIDANCE: Technical service bulletin: front view camera replacement and software upgrade installation - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin
  • TSB_ELE231_R2 - LANE DEPARTURE: Technical service bulletin: front view camera replacement for dtc C160449 & C160649 - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. T
  • PS704 - ELECTRICAL SYSTEM: Pitstop: front radar sensor mounting inspection (ps704) - this pitstop provides information regarding front radar sensor alignment on 2014my and later vehicles that may exhibit a warning light on related to radar sensor alignment errors in
  • TSB_ELE246 - LANE DEPARTURE: Technical service bulletin: front view camera replacement and software upgrade installation - this bulletin provides the procedure to update the software logic of the front camera (fr_cmr) system on the vehicles listed below, which have had
  • PS699 - STRUCTURE: This pitstop provides information to diagnose common areas of concern related to wind noise on some 2020-2022my sportage (ql) vehicles, and possible repairs to alleviate the noise once the source of noise has been identified. These concerns
  • PS677_R1 - ELECTRICAL SYSTEM: Pit stop: log file collection for avn 5.0/w and display audio 2.0 - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This pitstop contai
  • TSB_CHA112 - POWER TRAIN: Technical service bulletin: service action: rear differential carrier oil level check/differential replacement (sa480) - this bulletin provides the procedure to check the rear differential carrier lacks oil level on the five (5) 2021my spor
  • TSB_ELE231_R1 - FORWARD COLLISION AVOIDANCE: Technical service bulletin: front view camera replacement for dtc C160449 & C160649 - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. T
  • TSB_ELE209_R2 - ELECTRICAL SYSTEM: Technical service bulletin: service reminder setting reset procedure - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin pr
  • TSB_CHA084_R7 - STEERING: Technical service bulletin: partial repair of c-mdps motor, ecu, worm gear and/or steering column housing - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar
  • TSB_ELE209_R1 - ELECTRICAL SYSTEM: Technical service bulletin: service reminder setting reset procedure - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin p
  • PS677 - ELECTRICAL SYSTEM: Pitstop: log file collection for avn 5.0/w & display audio 2.0 - this pitstop contains information regarding the log file collection procedure for 2020my~ models equipped with avn 5.0/w or display audio 2.0 head units.
  • TSB_ENG216_R2 - ENGINE AND ENGINE COOLING: Technical service bulletin: data collection: extract california emissions data from ecu (dc21) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the mar
  • TSB_ELE220_R1 - EQUIPMENT: Technical service bulletin: service action: front camera operation logic improvement (sa449) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margi
  • TSB_ENG216_R1 - ENGINE AND ENGINE COOLING: Tsb - data collection: extract california emissions data from ecu (dc21) - this bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulleti
  • TSB_ELE_220 - EQUIPMENT: Technical service bulletin: service action: front camera operation logic improvement (sa449) - this bulletin provides the procedure to update the software of the front camera (fr_cmr) on some sportage (ql) vehicles, produced from december
  • PS663 - ELECTRICAL SYSTEM: Pitstop: mfc, concerns for disabled operation - this pitstop provides information regarding concerns with disabled operation of multi-function camera (mfc) on some kia vehicles. When normal operation is not possible due to certain outside e
  • TSB_ELE217 - ELECTRICAL SYSTEM: Technical service bulletin: service action: avn software update (sa444) - this bulletin provides information to update the avn software on some 2021my sportage (ql) vehicles produced from may 17, 2020 through may 22, 2020 which may display
  • TSB_ELE209 - ELECTRICAL SYSTEM: Technical service bulletin: service reminder setting reset procedure - this bulletin provides the procedure to turn off the service reminder lamp, at the first service interval reminder alert that will display on the instrument cluster.
  • PS675 - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:CALIPER: Pitstop - brake caliper leak inspection - this pitstop provides information related to a brake caliper fluid/oil substance found on some kia vehicles, due to possible excess assembly oil applied during assembly.
  • TSB_ENG219 - ENGINE AND ENGINE COOLING: Technical service bulletin: maintenance reminder feature - this bulletin provides information on setting the "service interval reminder" feature available on most kia vehicles. If the service interval reminder is set, the customer will be i
Known Recall Investigations
  • Hyundai and kia abs module fires investigation as of 20231117

    The office of defects investigation (odi) has received eight hyundai motor america (hyundai) and eight kia america, inc. (kia) part 573 recall reports between 2016 and 2023. The combined 16 safety recalls all involve the antilock braking system (abs) modules or hydraulic electronic control units (hecu) manufactured by the equipment supplier mando. The part 573 recall reports contain varying defect descriptions and differing remedy descriptions for the same or similar equipment supplied by mando. Safety recalls included in this audit query (aq) review include: hyundai recalls 20v-520, 20v-543, 21v-161, 21v-160, 21v-303, 22v-056, 22v-810, and 23v-651. Kia recalls 16v-815, 20v-518, 20v-519, 21v-137, 21v-331, 22v-051, 22v-800, and 23v-652 the purpose of this aq is to evaluate the timeliness and scoping of hyundai and kia’s defect decision making and adherence with reporting requirements; and understand the varying defect descriptions and remedies between these recalls.

  • Loss of motive power investigation as of 20220912

    The office of defects investigation (odi) has received a petition on july 13, 2022, requesting a defect investigation into an alleged defect of the "oil drain pan assemblies" on the following 83 models/model year vehicles stated by the petitioner: 2006-2019 hyundai sonata, 2013-2018 hyundai santa fe sport, 2010-2012 and 2019-2020 hyundai santa fe, 2010-2015 and 2018-2019 hyundai tucson, 2011-2021 kia sportage 2005-2020 kia optima, 2011-2020 kia sorento, 2010-2013 kia forte, 2010-2013,kia forte coup, and 2007-2010 kia rondo vehicles equipped with the 1.6l t-gdi gamma, 2.4l theta ii gdi, 2.4l in-line gdi theta ii, kappa, and 3.8l v-shaped gdi lambda-ii engines. The petition also cites additional hyundai/kia vehicles that use similar drain pan assemblies as the above-mentioned vehicles as having drain pan assembly failures. The petitioner provided subject and peer vehicles information related to alleged engine failures. The petition itself can be reviewed at nhtsa.Gov under odi number 11481745.According to the petition, the hyundai/kia vehicle owners have made allegations of oil leakage failures occurring at highway speeds, without malfunction, indicator lights, or the leakage associated with under-tightening an oil drain plug, or a plug or pan with damaged thread. The alleged defects are causing engines to seize and loss of motive power. A defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition. The petitioner identified a number of complaints received by nhtsa alleging complete engine failure from a variety of models stated above along with other models. The odi complaints cited in the petition can be reviewed at nhtsa.Gov under the following odi numbers: 11481745, 11433038, 11366918, 11431200, 11320689, 11245086, 11196311, 11114946, 11114946, 11097819.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210614

The contact's wife owns a 2021 kia sportage. The contact stated that while he was driving in another vehicle following his wife's vehicle, the contact noticed that his wife's rear turn signals were not visible since the rear turn signal headlights were mounted on the bumper and was too low to be visible for larger vehicles such as a suv following from behind. The dealer was made aware of the issue but informed the contact that they could not modify the rear turn signal assembly since it would void the warranty. The contact attempted to notify the manufacturer of the issue but could not connect with a live representative. The contact had not experienced a failure. The contact was concerned about the design of the rear taillight assembly. There was no failure.

NoNoN NoneNone20210606

The right rear passenger door does not unlock when putting the car in park intermittently! This occurs from the inside and outside. I realize i can disengage using my unlock feature but this should not happen. We have checked the child safety lock and it is not engaged! I can also tell you that my daughter-in-law has a 2019 sorrento and my sister-in-law has a 2016 sportage and both vehicles experience the identical issue!

NoNoN NoneNone20210226

I have owned 3 kias and all 3 have had recalls. Kia has never contacted me and dealership has told me it's not involved if you didn't receive info. As things started to go wrong like abs sensor lite going on and off dealer said nothing they could do unless they could get a code while it was on so i had to drive the car with the issue until it stayed on consitently so they could figure it out. This happened on 2 vehicles in a row. My husband traded his in for a truck and got away from kia. I traded in and ended up with a 2021 with less than 6000 miles at this point. I have contacted kia headquarters still have no idea what the recall is for. All i have heard is on the news advising not to park car inside or near house due to chance of car catching fire. At this point i have not used the car in about 2 weeks i'm afraid to, but i have a lovely lawn ornament that cost me over 500 a month. I would like kia to buy back the car so i can get something i have trust in like a chevy. Never had a recall on that in fourty years. Will never buy anything but america made again.

NoNoN NoneNone20210225

I have owned 3 kias and all 3 have had recalls. Kia has never contacted me and dealership has told me it's not involved if you didn't receive info. As things started to go wrong like abs sensor lite going on and off dealer said nothing they could do unless they could get a code while it was on so i had to drive the car with the issue until it stayed on consitently so they could figure it out. This happened on 2 vehicles in a row. My husband traded his in for a truck and got away from kia. I traded in and ended up with a 2021 with less than 6000 miles at this point. I have contacted kia headquarters still have no idea what the recall is for. All i have heard is on the news advising not to park car inside or near house due to chance of car catching fire. At this point i have not used the car in about 2 weeks i'm afraid to, but i have a lovely lawn ornament that cost me over 500 a month. I would like kia to buy back the car so i can get something i have trust in like a chevy. Never had a recall on that in fourty years. Will never buy anything but america made again.

CrashNoY NoneNone20210131

Tl* the contact owns a 2021 kia sportage. The contact stated that while driving at 55 mph, the lane keeping assist veered the vehicle off the road and crashed into the guard rail. The lane assist warning light was illuminated. Additionally, while driving at unknown speeds the check system immediately message was displayed. There were no reported injuries. A police report was filed. The vehicle was towed to lou fusz kia (1025 n lindbergh blvd, st. Louis, mo 63132:;(314) 931-4482) but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately was 700.

CrashNoY NoneNone20210130

Tl* the contact owns a 2021 kia sportage. The contact stated that while driving at 55 mph, the lane keeping assist veered the vehicle off the road and crashed into the guard rail. The lane assist warning light was illuminated. Additionally, while driving at unknown speeds the check system immediately message was displayed. There were no reported injuries. A police report was filed. The vehicle was towed to lou fusz kia (1025 n lindbergh blvd, st. Louis, mo 63132:;(314) 931-4482) but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately was 700.

CrashNoY 2 InjuredNone20201114

Tl* the contact owns a 2021 kia sportage. The contact stated that while driving at low speeds crashed head on into a unknown vehicle. The air bags did not deploy. There were no reports of fire. The driver and occupant sustained injuries to the head and neck and medical attention was provided. A police report was filed. The vehicle was towed to an independent lo for body work repairs. The vehicle was towed to werner kia 2755 w tennessee st, tallahassee, fl 32304 (850) 632-4044 where diagnosed the transmission, cooler, and radiator needed to be repaired. The vehicle was not repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 9,500. The vin was not available.

CrashNoY 2 InjuredNone20201113

Tl* the contact owns a 2021 kia sportage. The contact stated that while driving at low speeds crashed head on into a unknown vehicle. The air bags did not deploy. There were no reports of fire. The driver and occupant sustained injuries to the head and neck and medical attention was provided. A police report was filed. The vehicle was towed to an independent lo for body work repairs. The vehicle was towed to werner kia 2755 w tennessee st, tallahassee, fl 32304 (850) 632-4044 where diagnosed the transmission, cooler, and radiator needed to be repaired. The vehicle was not repaired. The manufacturer was contacted however no further assistance was provided. The failure mileage was 9,500. The vin was not available.

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