2017 Maserati LEVANTE SMaserati Levante S 2017

Complaint Information: Recalls, Consumer Complaints, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 124018 [USA]: If the transmission shifts into neutral unexpectedly or if the engine shuts down without warning, it can increase the risk of a crash.
    Maserati north america, inc. (maserati) is recalling certain 2017 levante vehicles. Due to an engine software problem, at slow speeds such as stop-and-go traffic, the transmission may unexpectedly shift into neutral or the engine may shut off.
    maserati will notify owners, and dealers will update the engine control module software, free of charge. The recall began march 31, 2017. Owners may contact maserati customer service at 1-877-696-2737.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 123863 [USA]: An electrical short can increase the risk of a fire.
    Maserati north america, inc. (maserati) is recalling certain 2014-2017 quattroporte and ghibli, and 2017 levante vehicles. Adjusting the front seats may cause the seat wiring harness to rub, possibly resulting in an electrical short.
    maserati will notify owners, and dealers will inspect the vehicles, replacing the seat wiring harness, as necessary, free of charge. The recall began june 26, 2017. Owners may contact maserati customer service at 1-877-696-2737. Maserati's number for this recall is 342.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 122222 [USA]: If the transmission unexpectedly shifts to neutral, or the engine shuts down, there is an increased risk of a crash.
    Maserati north america, inc. (maserati) is recalling certain 2017 levante vehicles. The engine software may cause the transmission to shift to neutral, or the engine to shut down, when the vehicle speed is approximately two miles per hour.
    maserati will notify owners, and dealers will update the engine control software, free of charge. The recall began on january 6, 2017. Owners may contact maserati customer service at 1-877-696-2737. Maserati's number for this recall is 338.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 121477 [USA]: If the back-up camera is inoperable, it may be more difficult for the operator to see people or objects behind the vehicle, increasing the risk of injury or crash.
    Maserati north america, inc. (maserati) is recalling certain model year 2017 quattroporte, ghible, and levante vehicles manufactured july 1, 2016, to november 14, 2016. In temperatures below freezing, the entertainment telematics module (etm) may place itself in a protection mode, disabling the back-up camera.
    maserati will notify owners, and dealers will update the etm software, free of charge. The recall began on december 30, 2016. Owners may contact maserati customer service at 1-877-696-2737. Maserati's number for this recall is 327.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall R/2017/236 [UK]: Unexpected loss of engine power
    The short hose on the pipe between the turbocharger and the intercoolers could break during the normal use of the vehicle. This could result in loss of performance and cause the check engine light to illuminate as the hose material may not conform to manufacturers specification.
    replace the short hose on the pipe between the turbocharger and the intercoolers. In some cases the replacement of the entire intercooler pipe will be necessary; this will be determined by the vin number.

  • Recall R/2018/179 [UK]: Possible incorrect welding
    Possible incorrect welding due to human error of the 4 sections of the front engine under frame. This has been caused by an interruption in the welding process possible brake of the welds sub-frame can lost the correct alignment and the vehicle could lose the stability
    inspection of the welded points if welding is defective replacement of the front sub-frame required

  • Recall R/2019/239 [UK]: Front headlamps full led version headlamp vertical beam out of compliance
    Front headlamps full led version headlamp vertical beam out of compliance.
    check and adjustment of the front headlamp vertical beam.

  • Recall 2021460 [Canada]: Tires
    Issue: on certain vehicles, the tire inflation pressure label lists the wrong cold tire pressure for the tires. The pressures are below what is recommended for the load limit listed. Canadian regulations require the recommended inflation pressures to be listed on the label. Safety risk: this small error does not affect vehicle safety. The vehicles are equipped with a tire pressure monitoring system (tpms) which will turn on the warning light if the tire pressure drops below the minimum safe inflation pressure. Corrective actions: this is not a recall. Maserati has made changes to ensure that all new vehicles have the correct tire inflation pressure on the label.

  • Recall 2017033 [Canada]: Seats and restraints
    On certain vehicles, the seat wiring harness layout may have been routed incorrectly during manufacturing. Through normal seat adjustment, this could cause the seat wiring harness to rub against metal points on the seat/seat frame assembly. Over time, this could lead to an inoperative seat adjustment system, and in some cases could result in an electrical short to ground between the seat wiring harness and the seat adjustment motor assembly, which could increase the risk of fire causing injury and/or damage to property. Correction: dealers will inspect routing and will secure and protect the seat wiring harness, and if necessary, install a new seat wiring harness.

  • Recall 2016647 [Canada]: Engine
    Certain vehicles may contain an engine software defect which could cause the transmission to revert back to neutral or the engine to turn off and low speeds, such as in heavy traffic conditions. This could cause a loss of motive power which could increase the risk of a crash causing injury and/or damage to property. Correction: dealers will reprogram the engine control module.

  • Recall 2016572 [Canada]: Accessories
    On certain vehicles, the entertainment-telematics module (etm) may become inoperative when subjected to temperatures below zero degrees celsius. If this occurs, the backup camera image would not be displayed in the etm which could increase the risk of a crash causing injury and/or damage to property while reversing. Correction: dealers update the entertainment-telematics module.

  • Recall 2016647 [Canada]: Engine
    Certain vehicles may contain an engine software defect which could cause the transmission to revert back to neutral or the engine to turn off and low speeds, such as in heavy traffic conditions. This could cause a loss of motive power which could increase the risk of a crash causing injury and/or damage to property. Correction: dealers will reprogram the engine control module.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • MAS003929 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Circular letter.
  • MAS003928 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Circular letter.
  • MAS003895 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Technical information.
  • MAS003891 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Technical information.
  • MAS003844 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Diagnostic sheet.
  • MAS003821 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Technical information.
  • MAS003793 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Circular letter.
  • MAS003792 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Technical information.
  • MAS003774 - LIGHTING (PWS): Technical information
  • MAS002466 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL: Technical information.
  • MAS003045 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Technical information - diagnostic guidance to trouble shooting dtc C12900 & 400700 if fault codes are stored in the ecm for iignition control unit.
  • MAS002814 - SUSPENSION: Diagnostic sheet for air suspension system message on the instument oanel ckuster due to blown f41 fuse
  • MAS003190 - UNKNOWN OR OTHER: Technical information - to provide guidance regarding dtc 620c2f stored in the ascm ecu and investigate the cause of the dtc.
  • MAS001319 - ENGINE AND ENGINE COOLING: Notification of changes to the online documentation sites techint and techdoc.
  • MAS002859 - STRUCTURE:INTERIOR PANELS:SUN VISOR: Technical information - help diagnose possible malfunctions of the courtsey lights on the sun visor.
  • MAS002856 - WHEELS: Circular letter - wheels rotation procedure for maserati vehicles in stock.
  • MAS002762 - SUSPENSION: Technical information -shock absorber leaks.
  • MAS002746 - STRUCTURE:BODY:DOOR : Technical information - door panel damage when removing the door panel.
  • MAS002700 - EQUIPMENT ADAPTIVE/MOBILITY: Technical tips - radio display backlight operation.
  • MAS002636 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Service campaign # 421 for levante with incorrect amount of refrigerant gas.
  • MAS002631 - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM: Technical information - a/ccontrol panel switches sticking
  • MAS002464 - WHEELS: Vehicle configuration update after the installtion of wheel rems/tires of different sizes
  • TT--69 - STRUCTURE: Pre-delivery inspection check list.
  • TT-66 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: Follow these steps to successfully complete the vin writing and then the software programming activities.
  • MAB-178-B - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Levante blue on-line policy.
  • MAS-00-10-27 - STRUCTURE: Urgent parts returns for the levante technical team.
  • MAS-00-08-88 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical team for maserati levante launch.
  • MAS-00-08-88-2 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical team for maserati levante launch.
  • MAS-00-08-77 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical information for mdevo and kol.
  • MAS-00-08-77-1 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Technical information for mdevo and kol.
  • MAS-00-08-63 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : 1 set of the mandatory special tools needed for service and maintenance of the levante will automatically be sent to each dealer.
  • MAS002302 - EQUIPMENT ADAPTIVE/MOBILITY: Circular letter - special tool for window adjustment for levante
  • MAS002264 - EQUIPMENT: Daignostic procedure for afls height sensor calibration.
  • MAS002224 - EQUIPMENT ADAPTIVE/MOBILITY: Technical information - diagnosis of sunroof anomalies.
  • MAS001382C - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Circular letter - tutor process for harmon components
  • MAS002199 - EQUIPMENT ADAPTIVE/MOBILITY: Circular letter - updated etm software volta 6 -troubleshooting guides to diagnose base audio system reboot, apple carplay disconnecting/jamming and other anomalies.
  • MAS002203 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Circular letter - diagnostic procedure for check engine light.
  • MAS002120ii - EQUIPMENT: Circular letter - diagnostic guide 3 - bug fix list for entertainment module software volta 6.0
  • MAS002120i - ELECTRICAL SYSTEM:SOFTWARE: Circular letter - new etm software volta 6 -troubleshooting guides to diagnose base audio system rebbot, apple carplay disconnecting/jamming and other anomalies.
  • MAS002120 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Circular letter - upload of new software related to the entertainment module (etm) on vehicles with etm software (volta 6.0)
  • MAS002103 - ENGINE (PWS): Technical bulletin - engine oil specification
  • MAS002067 - BRAKES (PWS): Technical bulletin- brake rotor aesthetics
  • MAS002024 - FUEL SYSTEM, GASOLINE: Service campaign #383 - water pump replacement with vehicles equipped with v8 petrol engine
  • MAS001962 - ENGINE AND ENGINE COOLING: Circular letter - removal of residual oil in filter housing before removing filter/procedure update.
  • MAS001962 - ENGINE AND ENGINE COOLING: Circular letter - oil cartridge removal/refitting procedure update.
  • MAS001912 - VISIBILITY:WINDSHIELD: Technical bulletin procedure for installation of new type of windscreen side trim moulding
  • MAS001850 - STRUCTURE: Technical bulletin procedure for sealing the body due to water infiltration.
  • MAS001643 - STEERING: Replacement instructions for complete replacement of hydraulic steering racks.
  • MAS001431 - ELECTRICAL SYSTEM: Tsb on proper procedure for ensuring all door modules function in the event of one being replaced.
  • MAS001417 - ELECTRICAL SYSTEM: New software available to update the etm module. Updated procedure for reflashing the entertainment module with an updated software version as part of customer service campaign 351. Mna iteration of initial maserati s.P.A announced tsb.
  • MAS001338 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : New guidelines for use of blue-on-line technical support requests and warranty requests for authorization.
  • MAS001361 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Notification of diagnostic server downtime for maintenance.
  • MAS001319 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Notification of changes to the online documentation sites techint and techdoc.
  • MAS001368 - ELECTRICAL SYSTEM:SOFTWARE: Instructions for service campaign 360 (air suspension control module software update)

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20210709

When driving and approaching a stop at under 20 miles per hour, the brakes will fail and reverberate making a recoiling sound if i hit a bump or small pothole in the road. At that time, i loose control of the car because all braking systems fail. The car will continue to roll out of my control. There are no warning lights and the emergency brake also fails at this time. It is through the grace of god that i do not run into a person, auto or property. Again, this is a, "certified" vehicle which i paid an extra $2,500/year to assure the vehicle would be safe and all additional issues would have been resolved. I have scheduled an appointment and will have the car repaired. Please follow up. Please note this is the 2nd major life threatening incident with this vehicle in the past 6 months and during the first 1,000 miles on a car that i paid an additional $2500.00 to assure that it was certified and had gone through the necessary inspections so that these issues would have been resolved prior to the release of the car from the dealership for my new purchase.

NoNoN NoneNone20210227

Tl* the contact owns a 2017 maserati levante s. The contact stated while at a standstill, the vehicle loss motive power, without warning. The contact stated that the instrument panel flickered when the vehicle was started. The vehicle was not taken to the local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 30,200.

NoNoN NoneNone20210226

Tl* the contact owns a 2017 maserati levante s. The contact stated while at a standstill, the vehicle loss motive power, without warning. The contact stated that the instrument panel flickered when the vehicle was started. The vehicle was not taken to the local dealer. The manufacturer was not informed of the failure. The failure mileage was approximately 30,200.

NoNoN NoneNone20210205

I purchased the car in january of 2021 and within 3 weeks, the car began to shut-off while i was driving. This happened regardless of the speed traveled. For example, i was slowing down to park and the car shut-off, i was approaching the highway, and less than 100 feet from the highway entrance, the car shut down. The battery was checked and the it was not the battery so the car was towed to the dealership. Although the car was, "certified", this major life threatening issue was overlooked. When i had the car towed to the dealership, the car was under repair for 49 days. The problem was defined as a fuel pump delivery error and the entire fuel pump assembly was replaced. This is a problem that could have ended in death had the car shut down on the freeway. I also wonder, how are the additional dealer, "certifications" is monitored? It cost about $2500.00/year for the additional dealer certification which i paid. My question is how could such a life threatening issue be overlooked on a car that was certified?

NoNoN NoneNone20181202

When driving the vehicle at low speeds (5-20 mph), the vehicle will switch over to neutral on its own . This have happen when taking off from a stop and more dangerously, while driving in traffic on the freeway.

NoNoN NoneNone20180131

Tl* the contact owns a 2017 maserati levante. While the brake pedal was depressed, the vehicle shifted into neutral or park automatically. While the accelerator pedal was depressed, the vehicle would not move. The contact had to shut off and restart the vehicle for it to operate normally. The vehicle was taken to maserati of washington (45235 towlern pl, sterling, va 20166, (703) 478-3606) where it was repaired per nhtsa campaign number: 17v161000 (engine and engine cooling, electrical system); however, the failures recurred four additional times. The vehicle was currently at the same dealer where the contact was informed that the software was already updated. The manufacturer was not notified of the failures. The failure mileage was approximately 6,000.

NoNoN NoneNone20170914

Bought the 2017 levante in june 2017 and since september 2017, have experience multiple occurrences of the vehicle "popping" into neutral while either in drive or reverse at different speeds. Our local dealership/service manager is aware and has on record, they've experience the issue first hand. At some point in early december 2017, local service manager was told by maserati na, a fix would be available by end of 2017. It is now april 2018 and maserati na has no time-table for a "fix". You all can imagine how dangerous this can be. We've also have multiple other issues with our unit and has been in and out of service, weeks at a time since september 2017. Maserati na has given me the run-around on the "fix", i don't believe they have a "fix" as well as working with us to either buy-back and/or replace our unit.

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