ITB-13-12

SB-10051765-7681
Classificatio n:
Referen ce:
Date:
EL13-012
ITB13-012
April 3, 2013
INFINITI; LOCK/UNLOCK REQUEST BUTTON ON OUTSIDE DOOR HANDLE
DOES NOT RESPOND
APPLIED VEHICLES:
Infiniti vehicles
With user configurable “Intelligent Key Lock/Unlock on outside
door handle”
SERVICE INFORMATION
The “Lock / Unlock request buttons” that are located on the outside door handles of vehicles with Intelligent Key
can be disabled (or enabled) through either the "Comfort & Conv." settings of the Audio/Visual/Navigation
system, or through the “Combination Meter settings” depending on the vehicle model, year and trim level.
IMPORTANT:
• See the owner’s manual for model and year specific user configurable options.
•
Not all vehicles that have Intelligent Key or lock/unlock request buttons located on the outside door
handles have a user configurable option to allow this feature to be enabled or disabled.
If the lock/unlock request buttons do not operate, but the intention is for this feature to be active:
• Confirm that “Intelligent Key Lock / Unlock” (Audio/Visual/Navigation system) or “I-Key Door Lock”
(Combination Meter), has been enabled and is “ON” in the Comfort & Conv. Settings or
Combination Meter vehicle settings as applicable.
•
See figures 1, 2, 3 and 4 on page 2 for examples.
NOTE: In some instances this feature may be unintentionally disabled. Please verify the status of this
feature before any further diagnostic is performed.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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User configurable lock/unlock request buttons through Audio/Visual/Navigation system
Figures 1 and 2 are examples of a vehicle with user configurable settings found in the Audio/Visual/Navigation
system and are for reference only.
Figure 1
Figure 2
To access Intelligent Key Lock / Unlock through applicable Audio/Visual/Navigation systems:
(See the owner’s manual for model and year specific user configurable options)
• Select: Settings / Comfort & Conv., and then confirm that Intelligent Key Lock / Unlock is “ON”.
• If it is not ON and it is the intent to enable this feature, change this setting from “OFF”
to “ON” and then BACK out of Settings.
• Confirm that the Lock/Unlock request buttons are now functioning.
• If this feature is already enabled or after being enabled the Lock/Unlock request buttons will not
respond, further diagnostic may be necessary.
¾ Refer to the appropriate diagnostic section of the Electronic Service Manual for further
diagnostics.
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ITB13-012
User configurable lock/unlock request buttons through Combination Meter
Figures 3 and 4 are examples of a vehicle with user configurable settings found in the Combination Meter
system and are for reference only.
Figure 3
Figure 4
To access Intelligent Key Lock / Unlock through applicable Combination Meter systems:
(See the owner’s manual for model and year specific user configurable options)
•
Select “Settings” with “Page up” button for
Vehicle Information Display on steering
wheel and then select ENTER (Figure 5).
•
Once in Settings, Scroll to “Vehicle Settings”
with up/down toggle on steering wheel and
then select ENTER again.
•
Scroll through Vehicle Settings until “I-Key
Door Lock” is highlighted and confirm that it
is “ON”.
•
If it is not ON and it is the intent to enable
this feature, change this setting from “OFF”
to “ON” and then BACK out of Settings.
•
Confirm that the Lock/Unlock request
buttons are now are now functioning.
ENTER: push straight in
to select
Toggle up or
down to scroll
Back button
Page up
Figure 5
• If this feature is already enabled or after being enabled the lock/unlock request buttons will not respond,
further diagnostic may be necessary.
¾ Refer to the appropriate diagnostic section of the Electronic Service Manual for further
diagnostics.
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ITB13-012