PS365R1

SUBJECT:
GROUP
General
MODEL
All Models
w/Bluetooth
NUMBER
PS365 (REV 1, 03/27/2015)
DATE
December 2014
BLUETOOTH® ISSUES AFTER IPHONE® IOS 8
SOFTWARE UPDATE
This article provides information related to possible Bluetooth concerns when using an iPhone®
with iOS 8.X (iOS 8, 8.0.1, 8.0.2, 8.1, 8.1.2, 8.1.3, etc.) while paired to a head unit. The
concerns include:
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Phone fails to transfer to hands-free (stays in
Private Mode) or sometimes can be transferred
to head unit when hands-free button is selected
Calls cannot be initiated using Bluetooth
Audio streaming is inoperative
Unable to use head unit/steering wheel controls
when using iPhone in iPod® mode
Bluetooth streaming volume too low
Phone call and music streaming at the same
time
Other Bluetooth related concerns (difficulties during initial pairing, etc.)
NOTE: IOS 8.2 was released by Apple on March 9, 2015 and it improves many of the
above mentioned concerns.
The following suggestions may improve any Bluetooth related concerns:
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Customers should continue to update to the latest version of the iOS 8 operating system
for possible Bluetooth improvements rolled out by Apple®
Reboot the customer’s phone (turn the phone off and back on). This will resolve many of
the concerns for a period of time. Although, some concerns may re-occur over time.
Delete the phone from the head unit and the head unit from the phone. Then, perform a
new pairing of the phone and the head unit.
Kia continues to work with Apple, through our technical center, to resolve these iPhone/iOS
compatibility issues. More information will be provided as it is available. Note: Other vehicle
manufacturers are experiencing similar issues at this time.
The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any such use by Kia is under license. A Bluetooth
enabled phone is required to use Bluetooth wireless technology. iPhone, iPod and iOS are a registered trademarks of Apple, Inc.
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